0:00
In this video, I'm going to show you how
0:02
you can troubleshoot Zena loan app. So,
0:05
if you're experiencing any challenge
0:06
with your app, maybe your app can't open
0:08
or it is too slow, then let me show you
0:11
how you can fix this. If you find this
0:13
video helpful, I'll kindly request that
0:15
you support me by liking the video and
0:17
also by subscribing to this channel. All
0:19
right, so there are quite a number of
0:21
steps you can take to troubleshoot this
0:23
app. In the first method, we're going to
0:24
access the app info page. And to do
0:27
this, just go to settings and from
0:29
settings, scroll down to apps and look
0:33
for manage apps or all apps. So, for the
0:37
sake of this tutorial, I'm on a Redmi
0:39
smartphone. However, this process will
0:40
be more or less the same on any other
0:43
Android smartphone. So, this will go
0:45
ahead and list all the apps you have on
0:47
your smartphone. Scroll down until you
0:49
find your app. And as you can see, our
0:51
Zenga app is here. You can also search
0:54
your app using the search bar here. And
0:56
once you find it, tap on it and you'll
0:58
be on the app info page. However, if you
1:01
can't access this app info page, then
1:03
let me show you a shortcut method to get
1:05
here. For that, go back and find your
1:08
app and then long press on it. And now
1:11
you should be able to see app info. If
1:13
you tap on this, it will take you again
1:15
to the same page. Now, at this point,
1:17
you want to clear the app data,
1:18
especially the cache data. If I go to
1:21
storage here, you can see we have a
1:23
breakdown of data used by this app. Of
1:26
important is this cache data. Now when
1:28
you talk of cache data, these are just
1:29
small files that your app normally
1:31
collects whenever you use it to enhance
1:33
user experience. The problem is
1:35
accumulation of these files might cause
1:37
your app to malfunction. To solve this
1:39
problem, go ahead and tap on clear data
1:41
here and then choose clear cache and
1:44
okay. And this will wipe out all the
1:47
cache data to clean your app. So from
1:49
here restart your smartphone and then
1:51
open your app and this should have
1:53
solved your problem. However, should you
1:55
still experience any challenge then come
1:58
back again to app info page and this
2:00
time around tap on clear all data and
2:03
okay then log in a fresh to your app to
2:06
start using it. Now in most cases this
2:09
should have solved the problem. However,
2:11
if you're still experiencing any
2:12
challenge, then you need to go ahead and
2:14
look for this app either through Google
2:16
Play Store or App Store and find out if
2:18
there is any update and update it. So,
2:20
one of the reason why your app might be
2:22
malfunctioning is because you are using
2:24
an outdated version of the app. So, I'll
2:26
go to Play Store and search for my app.
2:29
And for my case, I don't have an update.
2:31
Should you find there is an update, go
2:33
ahead and update it to the latest
2:34
version. And this should fix most of the
2:37
problems. However, if you still
2:39
experience any challenge, then it means
2:41
maybe your app might still contain bugs.
2:44
Go ahead and tap on uninstall and then
2:46
install the app a fresh again. So, by
2:49
using any of these four methods, you
2:51
should be able to troubleshoot Zenga
2:53
app. If you have any other question,
2:54
kindly let me know in the comment
2:56
section. Otherwise, thanks for watching
2:58
and let's meet in the next
