0:00
In this video, I'm going to show you how
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you can troubleshoot Zena loan app. So,
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if you're experiencing any challenge
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with your app, maybe your app can't open
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or it is too slow, then let me show you
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how you can fix this. If you find this
0:13
video helpful, I'll kindly request that
0:15
you support me by liking the video and
0:17
also by subscribing to this channel. All
0:19
right, so there are quite a number of
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steps you can take to troubleshoot this
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app. In the first method, we're going to
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access the app info page. And to do
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this, just go to settings and from
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settings, scroll down to apps and look
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for manage apps or all apps. So, for the
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sake of this tutorial, I'm on a Redmi
0:39
smartphone. However, this process will
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be more or less the same on any other
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Android smartphone. So, this will go
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ahead and list all the apps you have on
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your smartphone. Scroll down until you
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find your app. And as you can see, our
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Zenga app is here. You can also search
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your app using the search bar here. And
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once you find it, tap on it and you'll
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be on the app info page. However, if you
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can't access this app info page, then
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let me show you a shortcut method to get
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here. For that, go back and find your
1:08
app and then long press on it. And now
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you should be able to see app info. If
1:13
you tap on this, it will take you again
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to the same page. Now, at this point,
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you want to clear the app data,
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especially the cache data. If I go to
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storage here, you can see we have a
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breakdown of data used by this app. Of
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important is this cache data. Now when
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you talk of cache data, these are just
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small files that your app normally
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collects whenever you use it to enhance
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user experience. The problem is
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accumulation of these files might cause
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your app to malfunction. To solve this
1:39
problem, go ahead and tap on clear data
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here and then choose clear cache and
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okay. And this will wipe out all the
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cache data to clean your app. So from
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here restart your smartphone and then
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open your app and this should have
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solved your problem. However, should you
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still experience any challenge then come
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back again to app info page and this
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time around tap on clear all data and
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okay then log in a fresh to your app to
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start using it. Now in most cases this
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should have solved the problem. However,
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if you're still experiencing any
2:12
challenge, then you need to go ahead and
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look for this app either through Google
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Play Store or App Store and find out if
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there is any update and update it. So,
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one of the reason why your app might be
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malfunctioning is because you are using
2:24
an outdated version of the app. So, I'll
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go to Play Store and search for my app.
2:29
And for my case, I don't have an update.
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Should you find there is an update, go
2:33
ahead and update it to the latest
2:34
version. And this should fix most of the
2:37
problems. However, if you still
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experience any challenge, then it means
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maybe your app might still contain bugs.
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Go ahead and tap on uninstall and then
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install the app a fresh again. So, by
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using any of these four methods, you
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should be able to troubleshoot Zenga
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app. If you have any other question,
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kindly let me know in the comment
2:56
section. Otherwise, thanks for watching
2:58
and let's meet in the next