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The Cloud Show with Magnus Mårtensson ft. Ulrika Hedlund- Ep: 59
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Aug 6, 2025
Join this live session with Magnus Mårtensson ft. Ulrika Hedlund for the next episode of The Cloud Show with Magnus Mårtensson on February 14, at 01:05 PM (EST). The show is about cloud leadership and all the important questions relating to cloud projects. Certainly, many matters when a company is going to and wants to be successful in the cloud, are about technology. However, there are many additional matters, adjacent to technology, that we also need to tend to regarding business strategy, human resources, organizational change, planning for a technical cloud approach, and many more questions. These conversations are critical for a healthy cloud and for a swift and accurate cloud approach. GUEST SPEAKER Ulrika Hedlund is an energetic EdTech entrepreneur passionate about technology and how it can help us work smarter. She loves storytelling and strongly believes in the power of a growth mindset and continuous learning. She started her career at Microsoft, working both in Sweden and the Middle East, advising customers on how to get more value out of their licenses by increasing end-user adoption. 📺 CSharp TV - Dev Streaming Destination http://csharp.tv 🌎 C# Corner - Community of Software and Data Developers https://www.c-sharpcorner.com #CSharpTV #csharpcorner #TheCloudShow #CSharp #Interview
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0:01
hello everyone welcome to another
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hello everyone welcome to another
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hello everyone welcome to another episode of the cloud show coming to you
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episode of the cloud show coming to you
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episode of the cloud show coming to you recorded from the espc conference in
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recorded from the espc conference in
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recorded from the espc conference in Stockholm this is a huge conference with
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Stockholm this is a huge conference with
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Stockholm this is a huge conference with so many interesting topics and speakers
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so many interesting topics and speakers
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so many interesting topics and speakers and everything going on a lot of the
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and everything going on a lot of the
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and everything going on a lot of the stuff here is about M365 and of course A
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stuff here is about M365 and of course A
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stuff here is about M365 and of course A lot of it is about co-pilot which is why
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lot of it is about co-pilot which is why
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lot of it is about co-pilot which is why I have brought the next star onto the
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I have brought the next star onto the
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I have brought the next star onto the show to talk specifically about how to
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show to talk specifically about how to
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show to talk specifically about how to make business users really fall in love
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make business users really fall in love
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make business users really fall in love with and really adopt to use pilot and
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with and really adopt to use pilot and
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with and really adopt to use pilot and the star of the cloud show
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the star of the cloud show
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the star of the cloud show [Music]
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[Music]
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[Music] ISA hello enria hello M it's wonderful
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ISA hello enria hello M it's wonderful
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ISA hello enria hello M it's wonderful to be here yes two Swedish people
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to be here yes two Swedish people
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to be here yes two Swedish people interviewing in English it's wonderful
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interviewing in English it's wonderful
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interviewing in English it's wonderful is it that's not going to end up we'll
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is it that's not going to end up we'll
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is it that's not going to end up we'll see yeah we'll see we'll see so here we
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see yeah we'll see we'll see so here we
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see yeah we'll see we'll see so here we are at the espc pretty big show right
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are at the espc pretty big show right
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are at the espc pretty big show right yes it's my first CPC actually oh it is
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yes it's my first CPC actually oh it is
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yes it's my first CPC actually oh it is it oh nice well extra welcome to you
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it oh nice well extra welcome to you
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it oh nice well extra welcome to you then and and in your your um home
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then and and in your your um home
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then and and in your your um home country capital right Circle right but
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country capital right Circle right but
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country capital right Circle right but you've been living elsewhere as well
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you've been living elsewhere as well
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you've been living elsewhere as well right exactly so I am from Sweden yes
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right exactly so I am from Sweden yes
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right exactly so I am from Sweden yes grown up in in Stockholm but I lived 14
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grown up in in Stockholm but I lived 14
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grown up in in Stockholm but I lived 14 years in the Middle East in the United
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years in the Middle East in the United
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years in the Middle East in the United Arab Emer so for me to come home to ESC
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Arab Emer so for me to come home to ESC
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Arab Emer so for me to come home to ESC when there's snow and there's a
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when there's snow and there's a
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when there's snow and there's a beautiful winter day I'm I'm loving it
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beautiful winter day I'm I'm loving it
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beautiful winter day I'm I'm loving it that's nice and so you what do you do
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that's nice and so you what do you do
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that's nice and so you what do you do down there I mean what's your business
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down there I mean what's your business
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down there I mean what's your business what what's what's your job what do you
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what what's what's your job what do you
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what what's what's your job what do you do so so the background is really that I
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do so so the background is really that I
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do so so the background is really that I was working at Microsoft right uh so I
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was working at Microsoft right uh so I
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was working at Microsoft right uh so I worked at Microsoft in Sweden and then I
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worked at Microsoft in Sweden and then I
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worked at Microsoft in Sweden and then I was transitioned down to uh to the
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was transitioned down to uh to the
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was transitioned down to uh to the United Arab Emirates and worked at
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United Arab Emirates and worked at
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United Arab Emirates and worked at Microsoft in the Gulf region okay okay
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Microsoft in the Gulf region okay okay
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Microsoft in the Gulf region okay okay uh and then after many years there I
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uh and then after many years there I
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uh and then after many years there I resigned and I set up a company and the
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resigned and I set up a company and the
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resigned and I set up a company and the focus was really on business users now
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focus was really on business users now
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focus was really on business users now Microsoft created this amazing products
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Microsoft created this amazing products
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Microsoft created this amazing products and applications for bus how do we get
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and applications for bus how do we get
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and applications for bus how do we get business users to love it the same way
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business users to love it the same way
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business users to love it the same way that they you know they love their
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that they you know they love their
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that they you know they love their iPhone or their iPad and the most recent
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iPhone or their iPad and the most recent
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iPhone or their iPad and the most recent thing that we have to love now according
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thing that we have to love now according
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thing that we have to love now according to Microsoft is is a big push right on
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to Microsoft is is a big push right on
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to Microsoft is is a big push right on all the co-pilots and and Ai and stuff
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all the co-pilots and and Ai and stuff
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all the co-pilots and and Ai and stuff right so there are all these co-pilot
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right so there are all these co-pilot
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right so there are all these co-pilot business tools and things that we should
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business tools and things that we should
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business tools and things that we should be using and the challenge is how do you
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be using and the challenge is how do you
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be using and the challenge is how do you actually make people love that so I
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actually make people love that so I
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actually make people love that so I think I want to back it up a little bit
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think I want to back it up a little bit
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think I want to back it up a little bit and I think this is something that
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and I think this is something that
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and I think this is something that Microsoft have for many years and all
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Microsoft have for many years and all
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Microsoft have for many years and all technology vendors talk about adoption
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technology vendors talk about adoption
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technology vendors talk about adoption right ex so adoption it and it really is
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right ex so adoption it and it really is
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right ex so adoption it and it really is about getting end users to use the tools
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about getting end users to use the tools
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about getting end users to use the tools exactly and I think this is really a
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exactly and I think this is really a
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exactly and I think this is really a combination of many things first of all
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combination of many things first of all
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combination of many things first of all users need to want to use the tools
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users need to want to use the tools
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users need to want to use the tools right so they need to see some benefit
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right so they need to see some benefit
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right so they need to see some benefit yeah they need to see some benefit um uh
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yeah they need to see some benefit um uh
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yeah they need to see some benefit um uh they also need to know how to use the
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they also need to know how to use the
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they also need to know how to use the tools but you cannot start with how to
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tools but you cannot start with how to
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tools but you cannot start with how to use them before users actually want to
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use them before users actually want to
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use them before users actually want to use them fair enough yeah and there are
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use them fair enough yeah and there are
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use them fair enough yeah and there are different techniques that you can use
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different techniques that you can use
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different techniques that you can use here marketing marketing absolutely you
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here marketing marketing absolutely you
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here marketing marketing absolutely you know internal communication do you know
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know internal communication do you know
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know internal communication do you know what a really big one is no fomo fomo
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what a really big one is no fomo fomo
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what a really big one is no fomo fomo fomo so the pressure the pressure so so
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fomo so the pressure the pressure so so
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fomo so the pressure the pressure so so if everyone gets everything and they're
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if everyone gets everything and they're
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if everyone gets everything and they're pushed to use it and they have to have
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pushed to use it and they have to have
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pushed to use it and they have to have it then it's not going to go down well
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it then it's not going to go down well
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it then it's not going to go down well no that's true yeah but if you make
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no that's true yeah but if you make
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no that's true yeah but if you make something like this is for the ones that
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something like this is for the ones that
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something like this is for the ones that really uh you know are the digital
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really uh you know are the digital
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really uh you know are the digital leaders and that really are in the
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leaders and that really are in the
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leaders and that really are in the Forefront
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Forefront
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Forefront then you can position it a little bit
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then you can position it a little bit
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then you can position it a little bit and so people want to be perceived as
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and so people want to be perceived as
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and so people want to be perceived as being um on the Forefront and they want
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being um on the Forefront and they want
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being um on the Forefront and they want to be part of that they abely are afraid
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to be part of that they abely are afraid
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to be part of that they abely are afraid of not getting it okay exactly we know
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of not getting it okay exactly we know
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of not getting it okay exactly we know and and I'm not just talking about
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and and I'm not just talking about
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and and I'm not just talking about co-pilot now I'm talking about
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co-pilot now I'm talking about
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co-pilot now I'm talking about technology in general you want to have a
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technology in general you want to have a
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technology in general you want to have a really good PC you want to have the most
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really good PC you want to have the most
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really good PC you want to have the most amazing productivity Tools in Microsoft
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amazing productivity Tools in Microsoft
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amazing productivity Tools in Microsoft 365 you want to have the latest this is
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365 you want to have the latest this is
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365 you want to have the latest this is it today really to be your very best you
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it today really to be your very best you
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it today really to be your very best you need to have the very best tools but you
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need to have the very best tools but you
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need to have the very best tools but you also need to know how to use them how to
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also need to know how to use them how to
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also need to know how to use them how to use them you can't just have them yeah
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use them you can't just have them yeah
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use them you can't just have them yeah there's no point in having a brand new
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there's no point in having a brand new
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there's no point in having a brand new Porsche if you can't drive it absolutely
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Porsche if you can't drive it absolutely
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Porsche if you can't drive it absolutely and some people feel oh but they're
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and some people feel oh but they're
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and some people feel oh but they're self-driving and you should just be able
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self-driving and you should just be able
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self-driving and you should just be able to sit in there but the truth is it when
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to sit in there but the truth is it when
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to sit in there but the truth is it when it comes to technology users really need
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it comes to technology users really need
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it comes to technology users really need to adopt new ways of working and uh and
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to adopt new ways of working and uh and
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to adopt new ways of working and uh and this is really what uh what I
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this is really what uh what I
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this is really what uh what I spend this is your job okay
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spend this is your job okay
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spend this is your job okay that's what we should talk about on the
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that's what we should talk about on the
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that's what we should talk about on the cloud show what the the thing that you
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cloud show what the the thing that you
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cloud show what the the thing that you do so you need to show for business
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do so you need to show for business
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do so you need to show for business users why they should be using the
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users why they should be using the
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users why they should be using the co-pilots and what the benefit is for
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co-pilots and what the benefit is for
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co-pilots and what the benefit is for them to learn a new tool because they
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them to learn a new tool because they
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them to learn a new tool because they are pressured people for time right they
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are pressured people for time right they
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are pressured people for time right they don't I don't have time to bother with
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don't I don't have time to bother with
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don't I don't have time to bother with this new tool unless I see there's a
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this new tool unless I see there's a
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this new tool unless I see there's a benefit in it for me yeah absolutely so
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benefit in it for me yeah absolutely so
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benefit in it for me yeah absolutely so how do you do this psychology it's yeah
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how do you do this psychology it's yeah
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how do you do this psychology it's yeah psychology well like I said there there
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psychology well like I said there there
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psychology well like I said there there are many different ways but uh really
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are many different ways but uh really
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are many different ways but uh really what so again I'm I'm the founder and
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what so again I'm I'm the founder and
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what so again I'm I'm the founder and CEO of storyals right and we provide
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CEO of storyals right and we provide
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CEO of storyals right and we provide story based learning that's continuously
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story based learning that's continuously
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story based learning that's continuously updated for organizations to inspire
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updated for organizations to inspire
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updated for organizations to inspire motivate and educate their users makes
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motivate and educate their users makes
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motivate and educate their users makes sense people learn from other people of
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sense people learn from other people of
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sense people learn from other people of course and people learn from
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course and people learn from
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course and people learn from understanding the context and seeing the
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understanding the context and seeing the
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understanding the context and seeing the real life benefit and so creating these
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real life benefit and so creating these
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real life benefit and so creating these stories uh where you can see the benefit
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stories uh where you can see the benefit
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stories uh where you can see the benefit that others are getting it really helps
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that others are getting it really helps
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that others are getting it really helps you to want to learn and apply what
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you to want to learn and apply what
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you to want to learn and apply what you're learning okay so this is
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you're learning okay so this is
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you're learning okay so this is something that we help organizations
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something that we help organizations
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something that we help organizations with and I feel for many many years
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with and I feel for many many years
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with and I feel for many many years digital upskilling has been lost it's
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digital upskilling has been lost it's
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digital upskilling has been lost it's challenging right because there's always
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challenging right because there's always
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challenging right because there's always something new uh that you can't do or
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something new uh that you can't do or
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something new uh that you can't do or use yet the tool or thing and like I
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use yet the tool or thing and like I
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use yet the tool or thing and like I said co-pilots are the newest new right
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said co-pilots are the newest new right
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said co-pilots are the newest new right now the current new the current new and
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now the current new the current new and
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now the current new the current new and I I think if we talk about generative AI
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I I think if we talk about generative AI
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I I think if we talk about generative AI in the space of learning this is
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in the space of learning this is
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in the space of learning this is fantastic we're all going to have our
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fantastic we're all going to have our
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fantastic we're all going to have our own productivity coach uh or learning
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own productivity coach uh or learning
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own productivity coach uh or learning coach that helps us uh I mean now today
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coach that helps us uh I mean now today
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coach that helps us uh I mean now today Magnus when you want to learn something
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Magnus when you want to learn something
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Magnus when you want to learn something find something what do you do well
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find something what do you do well
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find something what do you do well traditionally I would like Google it or
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traditionally I would like Google it or
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traditionally I would like Google it or something and then I go to a learn page
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something and then I go to a learn page
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something and then I go to a learn page on like Microsoft learn or something and
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on like Microsoft learn or something and
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on like Microsoft learn or something and try to read and and understand what it
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try to read and and understand what it
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try to read and and understand what it is that I'm supposed to be learning and
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is that I'm supposed to be learning and
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is that I'm supposed to be learning and what do you do now how do you do it now
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what do you do now how do you do it now
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what do you do now how do you do it now well I guess now I could try to use a
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well I guess now I could try to use a
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well I guess now I could try to use a co-pilot for it but I I I'm not exactly
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co-pilot for it but I I I'm not exactly
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co-pilot for it but I I I'm not exactly sure how maybe you can tell me so this
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sure how maybe you can tell me so this
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sure how maybe you can tell me so this is this is the beauty with co-pilot
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is this is the beauty with co-pilot
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is this is the beauty with co-pilot right and when I say co-pilot I use uh
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right and when I say co-pilot I use uh
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right and when I say co-pilot I use uh both the the personal version of
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both the the personal version of
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both the the personal version of co-pilot that's available free of charge
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co-pilot that's available free of charge
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co-pilot that's available free of charge to anyone who has a Microsoft account
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to anyone who has a Microsoft account
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to anyone who has a Microsoft account got it there's the business version of
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got it there's the business version of
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got it there's the business version of co-pilot and Edge that everyone in M
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co-pilot and Edge that everyone in M
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co-pilot and Edge that everyone in M that has a Microsoft 365 license has
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that has a Microsoft 365 license has
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that has a Microsoft 365 license has it's part of their intra account where
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it's part of their intra account where
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it's part of their intra account where you have commcial ially protected
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you have commcial ially protected
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you have commcial ially protected Enterprise data protection of the data
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Enterprise data protection of the data
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Enterprise data protection of the data but for business use and then you have
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but for business use and then you have
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but for business use and then you have the the premium if you say the Microsoft
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the the premium if you say the Microsoft
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the the premium if you say the Microsoft 365 co-pilot license where you get the
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365 co-pilot license where you get the
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365 co-pilot license where you get the co-pilot functionality included in all
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co-pilot functionality included in all
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co-pilot functionality included in all of your Microsoft 365 apps grounded in
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of your Microsoft 365 apps grounded in
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of your Microsoft 365 apps grounded in the Microsoft 365 graph and the data it
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the Microsoft 365 graph and the data it
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the Microsoft 365 graph and the data it so when I say co-pilot I mean across the
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so when I say co-pilot I mean across the
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so when I say co-pilot I mean across the board I mean embracing this is is across
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board I mean embracing this is is across
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board I mean embracing this is is across the board for everyone it is not just
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the board for everyone it is not just
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the board for everyone it is not just for those who have that premium license
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for those who have that premium license
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for those who have that premium license so let me give you an example yeah
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so let me give you an example yeah
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so let me give you an example yeah please do that's that's do you have kids
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please do that's that's do you have kids
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please do that's that's do you have kids I
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I
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I do you say with like oh I do you
7:39
do you say with like oh I do you
7:39
do you say with like oh I do you reminded me be like I do yes well I do I
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reminded me be like I do yes well I do I
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reminded me be like I do yes well I do I do have I have a well big ones now so
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do have I have a well big ones now so
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do have I have a well big ones now so 18y old and a 15-year-old okay so maybe
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18y old and a 15-year-old okay so maybe
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18y old and a 15-year-old okay so maybe you don't sit and do homework with them
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you don't sit and do homework with them
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you don't sit and do homework with them a lot now actually do a little bit Yeah
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a lot now actually do a little bit Yeah
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a lot now actually do a little bit Yeah Yeah I had this this parenting win just
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Yeah I had this this parenting win just
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Yeah I had this this parenting win just re recently when I I was talking about
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re recently when I I was talking about
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re recently when I I was talking about some some geography stuff with my
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some some geography stuff with my
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some some geography stuff with my daughter and then she comes home after
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daughter and then she comes home after
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daughter and then she comes home after her test and she got uh she got like an
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her test and she got uh she got like an
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her test and she got uh she got like an A on the test and then she said you know
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A on the test and then she said you know
8:04
A on the test and then she said you know what IAL I I talked about some of the
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what IAL I I talked about some of the
8:07
what IAL I I talked about some of the things that you and I were discussing I
8:08
things that you and I were discussing I
8:08
things that you and I were discussing I was like parenting win check that
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was like parenting win check that
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was like parenting win check that doesn't happen very often but it did
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doesn't happen very often but it did
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doesn't happen very often but it did happen once I I was so happy yes I do so
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happen once I I was so happy yes I do so
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happen once I I was so happy yes I do so I help them with homework a littleit
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I help them with homework a littleit
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I help them with homework a littleit help them so so you know I get very
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help them so so you know I get very
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help them so so you know I get very annoyed when I just see in the press and
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annoyed when I just see in the press and
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annoyed when I just see in the press and where people are saying that oh kids are
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where people are saying that oh kids are
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where people are saying that oh kids are are cheating because they're using AI
8:26
are cheating because they're using AI
8:26
are cheating because they're using AI they're using AI so cheating this is not
8:29
they're using AI so cheating this is not
8:29
they're using AI so cheating this is not cheating so this is brilliant so every
8:31
cheating so this is brilliant so every
8:31
cheating so this is brilliant so every time now that I sit and I do homework
8:33
time now that I sit and I do homework
8:33
time now that I sit and I do homework with my kids I use co-pilot because you
8:36
with my kids I use co-pilot because you
8:36
with my kids I use co-pilot because you can use it for explain this to a
8:39
can use it for explain this to a
8:39
can use it for explain this to a 9-year-old explain this to a
8:42
9-year-old explain this to a
8:42
9-year-old explain this to a 12-year-old give me some good questions
8:44
12-year-old give me some good questions
8:44
12-year-old give me some good questions that I could ask my 9-year-old about you
8:47
that I could ask my 9-year-old about you
8:47
that I could ask my 9-year-old about you know the the the Newton or geography or
8:52
know the the the Newton or geography or
8:52
know the the the Newton or geography or so it becomes a study buddy for you and
8:55
so it becomes a study buddy for you and
8:55
so it becomes a study buddy for you and it can really explain things in a way
8:58
it can really explain things in a way
8:58
it can really explain things in a way that they understand understand got it
9:00
that they understand understand got it
9:00
that they understand understand got it now if we transition now into the
9:03
now if we transition now into the
9:03
now if we transition now into the corporate world anything that you need
9:06
corporate world anything that you need
9:06
corporate world anything that you need to know about uh about processing uh
9:10
to know about uh about processing uh
9:10
to know about uh about processing uh payments or uh gdpr let's say I want to
9:13
payments or uh gdpr let's say I want to
9:13
payments or uh gdpr let's say I want to do that let's say I want to I want to
9:15
do that let's say I want to I want to
9:15
do that let's say I want to I want to know something about gdpr yes what do I
9:17
know something about gdpr yes what do I
9:17
know something about gdpr yes what do I do you open up co-pilot where in the
9:20
do you open up co-pilot where in the
9:20
do you open up co-pilot where in the browser yeah in the browser so I would
9:22
browser yeah in the browser so I would
9:22
browser yeah in the browser so I would recommend you know open up Edge uh and
9:25
recommend you know open up Edge uh and
9:25
recommend you know open up Edge uh and if you have Microsoft 365 you have it as
9:27
if you have Microsoft 365 you have it as
9:27
if you have Microsoft 365 you have it as part of you go to office.com or
9:29
part of you go to office.com or
9:29
part of you go to office.com or Microsoft 365.com and you just search
9:32
Microsoft 365.com and you just search
9:32
Microsoft 365.com and you just search for co-pilot you find it there and you
9:33
for co-pilot you find it there and you
9:33
for co-pilot you find it there and you find it yeah and then you say you you
9:36
find it yeah and then you say you you
9:36
find it yeah and then you say you you you tell it you ask co-pilot you prompt
9:39
you tell it you ask co-pilot you prompt
9:39
you tell it you ask co-pilot you prompt it you ask it teach me about gdpr gdpr
9:45
it you ask it teach me about gdpr gdpr
9:45
it you ask it teach me about gdpr gdpr and something else and then you tell it
9:47
and something else and then you tell it
9:47
and something else and then you tell it I am uh not uh knowledgeable about this
9:52
I am uh not uh knowledgeable about this
9:52
I am uh not uh knowledgeable about this area so give me analogies that I can
9:55
area so give me analogies that I can
9:55
area so give me analogies that I can understand uh tell me about the benefits
9:58
understand uh tell me about the benefits
9:58
understand uh tell me about the benefits of gdpr when was initiated what it's
10:00
of gdpr when was initiated what it's
10:00
of gdpr when was initiated what it's good for and give me some Q&A that I uh
10:04
good for and give me some Q&A that I uh
10:04
good for and give me some Q&A that I uh can use to be prepared for a discussion
10:07
can use to be prepared for a discussion
10:07
can use to be prepared for a discussion or an interview about gdpr wow it lists
10:10
or an interview about gdpr wow it lists
10:10
or an interview about gdpr wow it lists all of that for you you don't have to go
10:12
all of that for you you don't have to go
10:12
all of that for you you don't have to go out and read about it in different pages
10:15
out and read about it in different pages
10:15
out and read about it in different pages how we did it traditionally right search
10:16
how we did it traditionally right search
10:16
how we did it traditionally right search engine and then we have to process and
10:19
engine and then we have to process and
10:19
engine and then we have to process and and put it together like and and maybe
10:21
and put it together like and and maybe
10:21
and put it together like and and maybe read many things and try to skim through
10:23
read many things and try to skim through
10:23
read many things and try to skim through things and oh am I understanding what
10:25
things and oh am I understanding what
10:25
things and oh am I understanding what I'm reading here exactly so you can make
10:27
I'm reading here exactly so you can make
10:27
I'm reading here exactly so you can make the learning personaliz for you and then
10:30
the learning personaliz for you and then
10:30
the learning personaliz for you and then you might you might prompt about a
10:32
you might you might prompt about a
10:32
you might you might prompt about a technology area that you're super super
10:34
technology area that you're super super
10:34
technology area that you're super super advanced in then you don't say non then
10:36
advanced in then you don't say non then
10:36
advanced in then you don't say non then you say uh tell me about this as Magnus
10:38
you say uh tell me about this as Magnus
10:38
you say uh tell me about this as Magnus the super tech Guru uh about goodness me
10:43
the super tech Guru uh about goodness me
10:43
the super tech Guru uh about goodness me about perview or yeah and it will give
10:48
about perview or yeah and it will give
10:48
about perview or yeah and it will give you the the technical explanation
10:50
you the the technical explanation
10:50
you the the technical explanation instead so you can really make learning
10:53
instead so you can really make learning
10:53
instead so you can really make learning based on at the level that you want in
10:56
based on at the level that you want in
10:56
based on at the level that you want in the language that you want in the format
10:58
the language that you want in the format
10:59
the language that you want in the format that want that's so good I'm going to
11:00
that want that's so good I'm going to
11:00
that want that's so good I'm going to actually start using that a little bit
11:02
actually start using that a little bit
11:02
actually start using that a little bit because I have I have a challenge tell
11:04
because I have I have a challenge tell
11:04
because I have I have a challenge tell me if I could use it for that the
11:06
me if I could use it for that the
11:06
me if I could use it for that the challenge is that I need to um let's say
11:09
challenge is that I need to um let's say
11:09
challenge is that I need to um let's say that I have many Asher subscriptions and
11:12
that I have many Asher subscriptions and
11:12
that I have many Asher subscriptions and different people are owners of these
11:13
different people are owners of these
11:13
different people are owners of these subscriptions that person might be a
11:15
subscriptions that person might be a
11:15
subscriptions that person might be a project leader or a manager right
11:17
project leader or a manager right
11:17
project leader or a manager right they're not necessarily that technical
11:19
they're not necessarily that technical
11:19
they're not necessarily that technical they can be technical but it maybe not
11:21
they can be technical but it maybe not
11:21
they can be technical but it maybe not their job they're a project manager not
11:23
their job they're a project manager not
11:23
their job they're a project manager not a technician they have Engineers for
11:24
a technician they have Engineers for
11:24
a technician they have Engineers for that so if there is a challenge let's
11:27
that so if there is a challenge let's
11:27
that so if there is a challenge let's say in one of the subscriptions that
11:29
say in one of the subscriptions that
11:29
say in one of the subscriptions that something is insec not secured enough or
11:31
something is insec not secured enough or
11:32
something is insec not secured enough or something like that I may need
11:34
something like that I may need
11:34
something like that I may need to tell them that they have that
11:36
to tell them that they have that
11:36
to tell them that they have that responsibility but I'd like to explain
11:39
responsibility but I'd like to explain
11:39
responsibility but I'd like to explain it to them in non-threatening techn non
11:41
it to them in non-threatening techn non
11:41
it to them in non-threatening techn non you know non-technical terms right
11:43
you know non-technical terms right
11:43
you know non-technical terms right because the the technical jargon that I
11:45
because the the technical jargon that I
11:45
because the the technical jargon that I would hit them with might be really
11:47
would hit them with might be really
11:47
would hit them with might be really threatening to them or they might not
11:48
threatening to them or they might not
11:49
threatening to them or they might not listen or not understand so I I might
11:51
listen or not understand so I I might
11:51
listen or not understand so I I might want to explain it but not technically
11:54
want to explain it but not technically
11:54
want to explain it but not technically absolutely you can get help then to to
11:57
absolutely you can get help then to to
11:57
absolutely you can get help then to to craft your own communication
11:59
craft your own communication
11:59
craft your own communication based on the receiver and you might do
12:01
based on the receiver and you might do
12:01
based on the receiver and you might do this based on Ro uh you might also know
12:04
this based on Ro uh you might also know
12:04
this based on Ro uh you might also know about the personality uh you might say
12:06
about the personality uh you might say
12:06
about the personality uh you might say that this is a very uh you know fact
12:09
that this is a very uh you know fact
12:09
that this is a very uh you know fact fact-based person or this is a uh you
12:12
fact-based person or this is a uh you
12:12
fact-based person or this is a uh you know so so you can really get help to
12:15
know so so you can really get help to
12:15
know so so you can really get help to craft your messaging so we can
12:17
craft your messaging so we can
12:17
craft your messaging so we can communicate better with others based on
12:19
communicate better with others based on
12:19
communicate better with others based on how they would prefer to be communicated
12:22
how they would prefer to be communicated
12:22
how they would prefer to be communicated with because that's so important right
12:23
with because that's so important right
12:24
with because that's so important right because you have engineering problems
12:26
because you have engineering problems
12:26
because you have engineering problems and Engineers that could potentially
12:28
and Engineers that could potentially
12:28
and Engineers that could potentially engineer a solution for the problem
12:30
engineer a solution for the problem
12:30
engineer a solution for the problem right but they're not the manager the
12:33
right but they're not the manager the
12:33
right but they're not the manager the manager might not be that technical
12:35
manager might not be that technical
12:35
manager might not be that technical right I I may be the manager I can't do
12:37
right I I may be the manager I can't do
12:37
right I I may be the manager I can't do it right because I don't understand that
12:39
it right because I don't understand that
12:39
it right because I don't understand that you know engineering language it's it's
12:41
you know engineering language it's it's
12:41
you know engineering language it's it's a it's a Greek to me right yes and now
12:44
a it's a Greek to me right yes and now
12:44
a it's a Greek to me right yes and now we can use co-pilot to
12:46
we can use co-pilot to
12:46
we can use co-pilot to communicate and this is where you know
12:48
communicate and this is where you know
12:48
communicate and this is where you know the the original question that you asked
12:50
the the original question that you asked
12:50
the the original question that you asked how can we get business users to love
12:52
how can we get business users to love
12:52
how can we get business users to love co-pilot this is a good reason well the
12:54
co-pilot this is a good reason well the
12:54
co-pilot this is a good reason well the thing is you can become a better version
12:56
thing is you can become a better version
12:56
thing is you can become a better version of yourself gasp don't we all want to be
13:00
of yourself gasp don't we all want to be
13:00
of yourself gasp don't we all want to be a better ver version of ourselves and
13:02
a better ver version of ourselves and
13:02
a better ver version of ourselves and did you remember Microsoft's vision
13:04
did you remember Microsoft's vision
13:04
did you remember Microsoft's vision statement I they've changed it across
13:06
statement I they've changed it across
13:06
statement I they've changed it across across the years they started with you
13:07
across the years they started with you
13:07
across the years they started with you know information at your fingertips but
13:09
know information at your fingertips but
13:09
know information at your fingertips but then it's like unlocking your full
13:11
then it's like unlocking your full
13:11
then it's like unlocking your full potential I love that and this is really
13:14
potential I love that and this is really
13:14
potential I love that and this is really what I what I tell business users that
13:16
what I what I tell business users that
13:16
what I what I tell business users that by using co-pilot you can Unleash Your
13:20
by using co-pilot you can Unleash Your
13:20
by using co-pilot you can Unleash Your Own superpowers you can become a better
13:23
Own superpowers you can become a better
13:23
Own superpowers you can become a better version of yourself uh and you can
13:25
version of yourself uh and you can
13:25
version of yourself uh and you can really feel it you know when you're
13:27
really feel it you know when you're
13:27
really feel it you know when you're using these tools because at the at the
13:29
using these tools because at the at the
13:29
using these tools because at the at the end of the day it is you right it is you
13:32
end of the day it is you right it is you
13:32
end of the day it is you right it is you you're you're prompting you're you're
13:34
you're you're prompting you're you're
13:34
you're you're prompting you're you're writing but you're just a little bit
13:36
writing but you're just a little bit
13:36
writing but you're just a little bit better you sound a little bit better you
13:38
better you sound a little bit better you
13:38
better you sound a little bit better you are a little you type a little bit from
13:40
are a little you type a little bit from
13:40
are a little you type a little bit from your own level of understanding at that
13:43
your own level of understanding at that
13:43
your own level of understanding at that point and if you get something explained
13:44
point and if you get something explained
13:44
point and if you get something explained you can go oh this thing here tell me
13:46
you can go oh this thing here tell me
13:46
you can go oh this thing here tell me more about that exactly and now we're
13:49
more about that exactly and now we're
13:49
more about that exactly and now we're just in the first in the very beginning
13:52
just in the first in the very beginning
13:52
just in the first in the very beginning of our journey with co-pilots so up
13:54
of our journey with co-pilots so up
13:54
of our journey with co-pilots so up until now we've been able to use them to
13:56
until now we've been able to use them to
13:56
until now we've been able to use them to write better to explain things to get
13:59
write better to explain things to get
13:59
write better to explain things to get data now with co-pilot agents they're
14:01
data now with co-pilot agents they're
14:01
data now with co-pilot agents they're going to start doing things for us uh
14:04
going to start doing things for us uh
14:04
going to start doing things for us uh yeah you're like oh
14:06
yeah you're like oh
14:06
yeah you're like oh that's but again if we do it if we
14:09
that's but again if we do it if we
14:09
that's but again if we do it if we embrace it with trust and we can start
14:11
embrace it with trust and we can start
14:11
embrace it with trust and we can start thinking about you know this manual
14:13
thinking about you know this manual
14:13
thinking about you know this manual thing that I do I download this report I
14:16
thing that I do I download this report I
14:16
thing that I do I download this report I fix the data in the columns and then I
14:19
fix the data in the columns and then I
14:19
fix the data in the columns and then I share it with the team that's like that
14:21
share it with the team that's like that
14:21
share it with the team that's like that why should I use
14:24
why should I use
14:24
why should I use Myers uh to sit and do manual mundane
14:27
Myers uh to sit and do manual mundane
14:27
Myers uh to sit and do manual mundane work and this is where we can use the
14:29
work and this is where we can use the
14:29
work and this is where we can use the agents for so I can you you know really
14:31
agents for so I can you you know really
14:31
agents for so I can you you know really just see it as as um you you Outsource
14:34
just see it as as um you you Outsource
14:34
just see it as as um you you Outsource the boring tasks that are repetitive and
14:37
the boring tasks that are repetitive and
14:37
the boring tasks that are repetitive and mundane and you can use your own
14:39
mundane and you can use your own
14:39
mundane and you can use your own creative fantastic brain uh to to do
14:44
creative fantastic brain uh to to do
14:44
creative fantastic brain uh to to do more impactful work and and who of
14:47
more impactful work and and who of
14:47
more impactful work and and who of business users wouldn't like to uh do
14:49
business users wouldn't like to uh do
14:49
business users wouldn't like to uh do less of the boring oh I have to create I
14:51
less of the boring oh I have to create I
14:51
less of the boring oh I have to create I have to format the report and do some
14:54
have to format the report and do some
14:54
have to format the report and do some whatever right uh I have to
14:56
whatever right uh I have to
14:56
whatever right uh I have to spend time doing that and I have tons of
14:58
spend time doing that and I have tons of
14:58
spend time doing that and I have tons of other things to to do who who which
15:00
other things to to do who who which
15:00
other things to to do who who which business user wouldn't find that
15:01
business user wouldn't find that
15:01
business user wouldn't find that appealing absolutely right and what I
15:04
appealing absolutely right and what I
15:04
appealing absolutely right and what I see a lot I see a lot of people that
15:06
see a lot I see a lot of people that
15:06
see a lot I see a lot of people that kind of shy away and they say this is
15:09
kind of shy away and they say this is
15:09
kind of shy away and they say this is stupid it doesn't work uh I'm not it's
15:13
stupid it doesn't work uh I'm not it's
15:13
stupid it doesn't work uh I'm not it's not engineered properly right and and
15:16
not engineered properly right and and
15:17
not engineered properly right and and what I what I try to tell them always is
15:20
what I what I try to tell them always is
15:20
what I what I try to tell them always is that this is like having a colleague
15:23
that this is like having a colleague
15:23
that this is like having a colleague yeah uh have you miners have you ever
15:25
yeah uh have you miners have you ever
15:25
yeah uh have you miners have you ever hired like a new person in your in your
15:28
hired like a new person in your in your
15:28
hired like a new person in your in your company you were in your line of
15:30
company you were in your line of
15:30
company you were in your line of business I mean of course yeah now how
15:32
business I mean of course yeah now how
15:32
business I mean of course yeah now how is that person the first uh couple of
15:34
is that person the first uh couple of
15:34
is that person the first uh couple of days or weeks well they're of course
15:37
days or weeks well they're of course
15:37
days or weeks well they're of course confused with what we do exactly and and
15:40
confused with what we do exactly and and
15:40
confused with what we do exactly and and trying to understand where is that
15:41
trying to understand where is that
15:41
trying to understand where is that system and how does that work and pretty
15:43
system and how does that work and pretty
15:43
system and how does that work and pretty useless right pretty useless pretty
15:46
useless right pretty useless pretty
15:46
useless right pretty useless pretty useless that's harsh but yeah yeah no
15:48
useless that's harsh but yeah yeah no
15:48
useless that's harsh but yeah yeah no but like in the beginning uh it's like
15:50
but like in the beginning uh it's like
15:50
but like in the beginning uh it's like having a colleague and you have to get
15:52
having a colleague and you have to get
15:52
having a colleague and you have to get to know each other that person have to
15:55
to know each other that person have to
15:55
to know each other that person have to has to get to know you your way of
15:57
has to get to know you your way of
15:57
has to get to know you your way of working and the things that you're doing
15:59
working and the things that you're doing
15:59
working and the things that you're doing and I tell everyone this is the same
16:01
and I tell everyone this is the same
16:01
and I tell everyone this is the same thing with co-pilot you need to learn
16:03
thing with co-pilot you need to learn
16:03
thing with co-pilot you need to learn how to work together it is not bad long
16:08
how to work together it is not bad long
16:08
how to work together it is not bad long as you as long as you understand the
16:10
as you as long as you understand the
16:11
as you as long as you understand the benefits and the downsides it's just
16:13
benefits and the downsides it's just
16:13
benefits and the downsides it's just like with any other person you have to
16:15
like with any other person you have to
16:15
like with any other person you have to take the pros with the cons but the
16:18
take the pros with the cons but the
16:18
take the pros with the cons but the overwhelmingly good about using copilot
16:22
overwhelmingly good about using copilot
16:22
overwhelmingly good about using copilot and generative AI is absolutely it
16:26
and generative AI is absolutely it
16:26
and generative AI is absolutely it overweighs so get past that like uh it's
16:29
overweighs so get past that like uh it's
16:29
overweighs so get past that like uh it's stupid uh it doesn't do what I want to
16:31
stupid uh it doesn't do what I want to
16:31
stupid uh it doesn't do what I want to do it's because I can't use the tool
16:33
do it's because I can't use the tool
16:33
do it's because I can't use the tool it's because you haven't gotten to know
16:34
it's because you haven't gotten to know
16:34
it's because you haven't gotten to know each other yet right so it's part of
16:36
each other yet right so it's part of
16:36
each other yet right so it's part of that uh you know I shouldn't say
16:38
that uh you know I shouldn't say
16:38
that uh you know I shouldn't say honeymoon because maybe it's not a
16:39
honeymoon because maybe it's not a
16:39
honeymoon because maybe it's not a honeymoon that's a little that was
16:42
honeymoon that's a little that was
16:42
honeymoon that's a little that was creepy but but a grace period it it is
16:45
creepy but but a grace period it it is
16:45
creepy but but a grace period it it is it's the learning curve and it has
16:47
it's the learning curve and it has
16:47
it's the learning curve and it has definitely a bump and you have to be
16:50
definitely a bump and you have to be
16:50
definitely a bump and you have to be aware of that and uh and just also
16:52
aware of that and uh and just also
16:52
aware of that and uh and just also something I say is that the the
16:54
something I say is that the the
16:54
something I say is that the the technology now it's as like bad as it
16:57
technology now it's as like bad as it
16:57
technology now it's as like bad as it ever will be it just keeps learning
17:00
ever will be it just keeps learning
17:00
ever will be it just keeps learning it better so just Embrace every moment
17:03
it better so just Embrace every moment
17:03
it better so just Embrace every moment it's as bad as it ever will be or ever
17:05
it's as bad as it ever will be or ever
17:05
it's as bad as it ever will be or ever was ever was now will be will be better
17:07
was ever was now will be will be better
17:07
was ever was now will be will be better will be better but better yes got it
17:10
will be better but better yes got it
17:10
will be better but better yes got it makes sense well thank you very much for
17:12
makes sense well thank you very much for
17:12
makes sense well thank you very much for taking the time out of your schedule and
17:14
taking the time out of your schedule and
17:15
taking the time out of your schedule and out of your conference to come and talk
17:16
out of your conference to come and talk
17:16
out of your conference to come and talk to us about uh business users and how to
17:19
to us about uh business users and how to
17:19
to us about uh business users and how to make them fall in love with co-pilot I
17:20
make them fall in love with co-pilot I
17:20
make them fall in love with co-pilot I appreciate it thank you so much for
17:22
appreciate it thank you so much for
17:22
appreciate it thank you so much for having me thank you for being on the
17:23
having me thank you for being on the
17:23
having me thank you for being on the show thanks thank you guys and see you
17:25
show thanks thank you guys and see you
17:25
show thanks thank you guys and see you next time on the cloud show
17:32
[Music]
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