Up next in 10
Dynamics 365 Customer Insights Part 2 - Microsoft Business Application Ep.20
0 views
Aug 6, 2025
Join this live session with Mahender Pal and Venkata Subbarao for the next episode of Microsoft Business Application on May 17 at 10:00 PM (IST). In this session, we will be giving a walkthrough on the Dynamics 365 Customer Insights Part 2. When we enable the Copilot features, agents can do the following actions in the Copilot in Dynamics 365 CRM Sales: • Use Copilot to generate email content ideas • Style emails with AI-assisted themes • Create content blocks • Preview and test emails • Check your message for errors and publish • Send emails quickly without building a journey • Edit a live email • Prevent sending emails to duplicate email addresses 📺 CSharp TV - Dev Streaming Destination http://csharp.tv 🌎 C# Corner - Community of Software and Data Developers https://www.c-sharpcorner.com
View Video Transcript
0:01
[Music]
0:11
[Music]
0:18
[Music]
0:35
greeting everyone welcome again to the
0:38
greeting everyone welcome again to the
0:38
greeting everyone welcome again to the another episode of the business
0:40
another episode of the business
0:40
another episode of the business application show where we talk about the
0:43
application show where we talk about the
0:43
application show where we talk about the business applications uh we talk about
0:45
business applications uh we talk about
0:45
business applications uh we talk about the business uh first party business
0:47
the business uh first party business
0:47
the business uh first party business application from the Microsoft as well
0:49
application from the Microsoft as well
0:49
application from the Microsoft as well as we talk about the Power
0:51
as we talk about the Power
0:51
as we talk about the Power Platform so today uh we are continuing
0:55
Platform so today uh we are continuing
0:55
Platform so today uh we are continuing our last session so in our last episode
0:58
our last session so in our last episode
0:58
our last session so in our last episode we discussed about that uh cust cust
1:00
we discussed about that uh cust cust
1:00
we discussed about that uh cust cust insights and today also we are going to
1:02
insights and today also we are going to
1:02
insights and today also we are going to continue same uh session so we are going
1:05
continue same uh session so we are going
1:05
continue same uh session so we are going to discuss more topics on that same uh
1:08
to discuss more topics on that same uh
1:08
to discuss more topics on that same uh you know app which is customer
1:11
you know app which is customer
1:11
you know app which is customer insights so here is the high level
1:14
insights so here is the high level
1:14
insights so here is the high level agenda that we are going to discuss
1:16
agenda that we are going to discuss
1:16
agenda that we are going to discuss today so we'll start with the basic
1:18
today so we'll start with the basic
1:18
today so we'll start with the basic introduction so we will again uh touch
1:20
introduction so we will again uh touch
1:20
introduction so we will again uh touch base just what is customer insight and
1:24
base just what is customer insight and
1:24
base just what is customer insight and then we will start about uh the co-pilot
1:27
then we will start about uh the co-pilot
1:27
then we will start about uh the co-pilot topic how we can use co-pilot in
1:29
topic how we can use co-pilot in
1:30
topic how we can use co-pilot in customer insights to you know generate
1:32
customer insights to you know generate
1:32
customer insights to you know generate our contents for that you know marketing
1:35
our contents for that you know marketing
1:35
our contents for that you know marketing campaigns and all those so we'll start
1:38
campaigns and all those so we'll start
1:38
campaigns and all those so we'll start uh with the basic introduction about
1:41
uh with the basic introduction about
1:41
uh with the basic introduction about that uh how we can do styling in our
1:43
that uh how we can do styling in our
1:43
that uh how we can do styling in our emails using the AI features how we can
1:46
emails using the AI features how we can
1:46
emails using the AI features how we can create reusable you know content blogs
1:49
create reusable you know content blogs
1:49
create reusable you know content blogs how we can preview our test and test
1:52
how we can preview our test and test
1:52
how we can preview our test and test emails before sending it actually to the
1:54
emails before sending it actually to the
1:54
emails before sending it actually to the customer and then we will also you know
1:56
customer and then we will also you know
1:56
customer and then we will also you know discuss on that how we will do that spam
1:59
discuss on that how we will do that spam
1:59
discuss on that how we will do that spam checker and uh you know when we want to
2:01
checker and uh you know when we want to
2:01
checker and uh you know when we want to send that what are the different
2:03
send that what are the different
2:03
send that what are the different activity that is you know done and we
2:05
activity that is you know done and we
2:06
activity that is you know done and we will also touch space that how we can
2:08
will also touch space that how we can
2:08
will also touch space that how we can stop sending duplicate emails to our
2:10
stop sending duplicate emails to our
2:10
stop sending duplicate emails to our customers okay so before jumping into
2:12
customers okay so before jumping into
2:12
customers okay so before jumping into the main topic let's have a quick
2:14
the main topic let's have a quick
2:14
the main topic let's have a quick introduction about ourself so myself
2:17
introduction about ourself so myself
2:17
introduction about ourself so myself Mahindra and have my friend V with me so
2:20
Mahindra and have my friend V with me so
2:20
Mahindra and have my friend V with me so we both are Microsoft MVPs and we have
2:23
we both are Microsoft MVPs and we have
2:23
we both are Microsoft MVPs and we have been more than 10 years of experience in
2:25
been more than 10 years of experience in
2:25
been more than 10 years of experience in Microsoft Technologies and we also both
2:28
Microsoft Technologies and we also both
2:28
Microsoft Technologies and we also both are sh
2:31
are sh
2:31
are sh MVPs so uh this so is you know run by
2:35
MVPs so uh this so is you know run by
2:35
MVPs so uh this so is you know run by the Shish Corner Community and all of
2:39
the Shish Corner Community and all of
2:39
the Shish Corner Community and all of our uh earlier sessions are available in
2:41
our uh earlier sessions are available in
2:41
our uh earlier sessions are available in the YouTube and uh you can watch there
2:44
the YouTube and uh you can watch there
2:44
the YouTube and uh you can watch there our uh you know earlier sessions so
2:46
our uh you know earlier sessions so
2:46
our uh you know earlier sessions so let's start uh you know the topic for
2:54
today okay
2:56
today okay
2:57
today okay so the customer inside so let me give
3:00
so the customer inside so let me give
3:00
so the customer inside so let me give you a little bit idea earlier uh we used
3:02
you a little bit idea earlier uh we used
3:02
you a little bit idea earlier uh we used to have a first party app for you know
3:05
to have a first party app for you know
3:05
to have a first party app for you know dynamic 365 we call it Microsoft
3:08
dynamic 365 we call it Microsoft
3:08
dynamic 365 we call it Microsoft Dynamics marketing but now they have
3:11
Dynamics marketing but now they have
3:11
Dynamics marketing but now they have renamed it now we call it the customer
3:13
renamed it now we call it the customer
3:13
renamed it now we call it the customer inside Journey so in the customer
3:16
inside Journey so in the customer
3:16
inside Journey so in the customer insights basically we do all that uh you
3:18
insights basically we do all that uh you
3:18
insights basically we do all that uh you know things that we used to do in the
3:21
know things that we used to do in the
3:21
know things that we used to do in the customer uh um this marketing app plus
3:24
customer uh um this marketing app plus
3:24
customer uh um this marketing app plus as well as here it is inbuilt with the
3:27
as well as here it is inbuilt with the
3:27
as well as here it is inbuilt with the You Know Rich AI features the C pilot
3:30
You Know Rich AI features the C pilot
3:30
You Know Rich AI features the C pilot features that's available here on the
3:32
features that's available here on the
3:32
features that's available here on the customer insights so in a high level
3:34
customer insights so in a high level
3:34
customer insights so in a high level customer insights basically app that
3:36
customer insights basically app that
3:37
customer insights basically app that help us to you know collect our customer
3:39
help us to you know collect our customer
3:39
help us to you know collect our customer data from the different sources okay
3:42
data from the different sources okay
3:42
data from the different sources okay which help us to analyze our customer
3:45
which help us to analyze our customer
3:45
which help us to analyze our customer data to know more about our customers to
3:48
data to know more about our customers to
3:48
data to know more about our customers to know what you know what is their
3:50
know what you know what is their
3:50
know what you know what is their requirement what they are doing you know
3:52
requirement what they are doing you know
3:52
requirement what they are doing you know how their business is going G you know
3:55
how their business is going G you know
3:55
how their business is going G you know it help us to understand more you know
3:57
it help us to understand more you know
3:57
it help us to understand more you know about our customers so that we can do
4:00
about our customers so that we can do
4:00
about our customers so that we can do you know we can sell our services or our
4:03
you know we can sell our services or our
4:03
you know we can sell our services or our product whatever we are you know
4:05
product whatever we are you know
4:05
product whatever we are you know business into so we can sell those kind
4:08
business into so we can sell those kind
4:08
business into so we can sell those kind of things to our customer based on their
4:10
of things to our customer based on their
4:10
of things to our customer based on their requirement right so you can only sell
4:13
requirement right so you can only sell
4:13
requirement right so you can only sell things or services or product to your
4:15
things or services or product to your
4:15
things or services or product to your customer when you know that okay what
4:17
customer when you know that okay what
4:17
customer when you know that okay what they require right so you can arrange
4:19
they require right so you can arrange
4:19
they require right so you can arrange those kind
4:21
those kind
4:21
those kind of feature or product that is required
4:24
of feature or product that is required
4:24
of feature or product that is required by them so all that as I said that this
4:27
by them so all that as I said that this
4:27
by them so all that as I said that this is basically a marketing app so
4:30
is basically a marketing app so
4:30
is basically a marketing app so here we get all that different different
4:33
here we get all that different different
4:33
here we get all that different different tools that is available there to
4:35
tools that is available there to
4:35
tools that is available there to communicate with our customers okay so
4:37
communicate with our customers okay so
4:38
communicate with our customers okay so we can create Rich content emails we can
4:41
we can create Rich content emails we can
4:41
we can create Rich content emails we can uh there are you know email Designer are
4:43
uh there are you know email Designer are
4:43
uh there are you know email Designer are there we can just drag and drop we can
4:45
there we can just drag and drop we can
4:45
there we can just drag and drop we can put the contents on there and we can
4:47
put the contents on there and we can
4:47
put the contents on there and we can utilize that AI feature to you know
4:50
utilize that AI feature to you know
4:50
utilize that AI feature to you know enhance that uh our you know complete
4:53
enhance that uh our you know complete
4:53
enhance that uh our you know complete email uh campaign the layout of the
4:56
email uh campaign the layout of the
4:56
email uh campaign the layout of the content of that so those kind of thing
4:59
content of that so those kind of thing
4:59
content of that so those kind of thing that uh you can do it uh you know using
5:01
that uh you can do it uh you know using
5:01
that uh you can do it uh you know using AI features here okay so it help us to
5:05
AI features here okay so it help us to
5:05
AI features here okay so it help us to generate that content of that email so
5:07
generate that content of that email so
5:07
generate that content of that email so if you we are uh we don't have like
5:09
if you we are uh we don't have like
5:09
if you we are uh we don't have like let's say for example we don't have the
5:11
let's say for example we don't have the
5:11
let's say for example we don't have the complete idea that you know what content
5:14
complete idea that you know what content
5:14
complete idea that you know what content we want to include our email but we have
5:16
we want to include our email but we have
5:16
we want to include our email but we have just you know little bit idea on that
5:18
just you know little bit idea on that
5:18
just you know little bit idea on that maybe some topic you know or maybe some
5:20
maybe some topic you know or maybe some
5:20
maybe some topic you know or maybe some keywords that we want so using those set
5:22
keywords that we want so using those set
5:22
keywords that we want so using those set of keywords and topics we can get the
5:25
of keywords and topics we can get the
5:25
of keywords and topics we can get the content from the AI and we can place it
5:28
content from the AI and we can place it
5:28
content from the AI and we can place it on the email which we can sent to the
5:30
on the email which we can sent to the
5:30
on the email which we can sent to the customer okay
5:33
customer okay
5:33
customer okay so so the first thing that here is that
5:37
so so the first thing that here is that
5:37
so so the first thing that here is that using the co-pilot to get that idea so
5:40
using the co-pilot to get that idea so
5:40
using the co-pilot to get that idea so as I said that you know sometime when we
5:43
as I said that you know sometime when we
5:43
as I said that you know sometime when we want to send some information to our
5:45
want to send some information to our
5:45
want to send some information to our customer we don't know how we want to
5:47
customer we don't know how we want to
5:48
customer we don't know how we want to propose that maybe let's say we want to
5:50
propose that maybe let's say we want to
5:50
propose that maybe let's say we want to pitch some uh we have some new product
5:52
pitch some uh we have some new product
5:53
pitch some uh we have some new product or maybe we have some new features from
5:55
or maybe we have some new features from
5:55
or maybe we have some new features from may we are starting new services and we
5:57
may we are starting new services and we
5:57
may we are starting new services and we want to let them know that okay we are
6:00
want to let them know that okay we are
6:00
want to let them know that okay we are in you know introducing this new uh
6:02
in you know introducing this new uh
6:02
in you know introducing this new uh service or we are launching this new
6:04
service or we are launching this new
6:04
service or we are launching this new product or maybe if we want to respond
6:07
product or maybe if we want to respond
6:07
product or maybe if we want to respond uh you know or some kind of sales Brer
6:10
uh you know or some kind of sales Brer
6:10
uh you know or some kind of sales Brer information that we want to you know
6:11
information that we want to you know
6:11
information that we want to you know send to our customer okay so sometime
6:14
send to our customer okay so sometime
6:14
send to our customer okay so sometime let's say we don't have any idea that
6:16
let's say we don't have any idea that
6:17
let's say we don't have any idea that okay what content we want to you know
6:19
okay what content we want to you know
6:19
okay what content we want to you know write into our campaign emails that we
6:21
write into our campaign emails that we
6:21
write into our campaign emails that we are going to send that list of our
6:24
are going to send that list of our
6:24
are going to send that list of our customer so we we call it basically a
6:26
customer so we we call it basically a
6:26
customer so we we call it basically a segment okay so if you are already
6:29
segment okay so if you are already
6:29
segment okay so if you are already famili with the Dynamics uh 365 so
6:32
famili with the Dynamics uh 365 so
6:32
famili with the Dynamics uh 365 so earlier we we have a concept of the you
6:35
earlier we we have a concept of the you
6:35
earlier we we have a concept of the you know marketing list in Dynamics so it's
6:37
know marketing list in Dynamics so it's
6:37
know marketing list in Dynamics so it's uh segment is nothing but the marketing
6:39
uh segment is nothing but the marketing
6:39
uh segment is nothing but the marketing list type of thing where we can include
6:42
list type of thing where we can include
6:42
list type of thing where we can include one specific type of customers and we
6:44
one specific type of customers and we
6:45
one specific type of customers and we can Target them and we can send them
6:46
can Target them and we can send them
6:46
can Target them and we can send them that email okay so here in the co-pilot
6:50
that email okay so here in the co-pilot
6:50
that email okay so here in the co-pilot feature if you you have just you know
6:53
feature if you you have just you know
6:53
feature if you you have just you know basic details like maybe you can just uh
6:56
basic details like maybe you can just uh
6:56
basic details like maybe you can just uh feed some kind of the you know keywords
6:59
feed some kind of the you know keywords
6:59
feed some kind of the you know keywords and you can say that okay based on this
7:01
and you can say that okay based on this
7:01
and you can say that okay based on this keyword or based on this topic please
7:03
keyword or based on this topic please
7:03
keyword or based on this topic please give me some ideas that we can uh you
7:06
give me some ideas that we can uh you
7:06
give me some ideas that we can uh you know I can use into my emails to draft
7:09
know I can use into my emails to draft
7:09
know I can use into my emails to draft the email that I will be sending to the
7:11
the email that I will be sending to the
7:11
the email that I will be sending to the customers okay so we can uh use those
7:15
customers okay so we can uh use those
7:15
customers okay so we can uh use those kind of feature here on that you can see
7:17
kind of feature here on that you can see
7:17
kind of feature here on that you can see here we have that go pilot icon where
7:20
here we have that go pilot icon where
7:20
here we have that go pilot icon where when we will click on that so we can
7:22
when we will click on that so we can
7:22
when we will click on that so we can provide that uh you know ideas and the
7:24
provide that uh you know ideas and the
7:24
provide that uh you know ideas and the keywords so we can include up to maximum
7:27
keywords so we can include up to maximum
7:27
keywords so we can include up to maximum of the five keywords which which you
7:29
of the five keywords which which you
7:30
of the five keywords which which you know we can write and then we can uh ask
7:32
know we can write and then we can uh ask
7:32
know we can write and then we can uh ask him to get some ideas based on that okay
7:36
him to get some ideas based on that okay
7:36
him to get some ideas based on that okay so there are some examples are also
7:39
so there are some examples are also
7:39
so there are some examples are also there by default uh this is out of the
7:41
there by default uh this is out of the
7:41
there by default uh this is out of the box there we can also use those example
7:44
box there we can also use those example
7:44
box there we can also use those example which will give us idea that okay we
7:46
which will give us idea that okay we
7:46
which will give us idea that okay we want to you know draft our email using
7:49
want to you know draft our email using
7:49
want to you know draft our email using those set of examples so just like you
7:51
those set of examples so just like you
7:51
those set of examples so just like you know they have we can call it like a
7:53
know they have we can call it like a
7:53
know they have we can call it like a template kind of thing okay so based on
7:56
template kind of thing okay so based on
7:56
template kind of thing okay so based on those example we can uh take some you
7:59
those example we can uh take some you
7:59
those example we can uh take some you know information from there and we can
8:01
know information from there and we can
8:01
know information from there and we can draft our emails to the customers
8:08
okay so here I'm I'm sorry I'm not sure
8:11
okay so here I'm I'm sorry I'm not sure
8:11
okay so here I'm I'm sorry I'm not sure what's going on here but this uh title
8:13
what's going on here but this uh title
8:13
what's going on here but this uh title is little bit uh uh coming here
8:16
is little bit uh uh coming here
8:16
is little bit uh uh coming here differently so styling email with the AI
8:19
differently so styling email with the AI
8:19
differently so styling email with the AI assistant you know so here once when we
8:23
assistant you know so here once when we
8:23
assistant you know so here once when we write that you know marketing email that
8:26
write that you know marketing email that
8:26
write that you know marketing email that styling of the email is a very critical
8:28
styling of the email is a very critical
8:28
styling of the email is a very critical part right
8:29
part right
8:30
part right so we need to uh think about that what
8:34
so we need to uh think about that what
8:34
so we need to uh think about that what what brand we are going to represent you
8:36
what brand we are going to represent you
8:36
what brand we are going to represent you know what is our you know corporate
8:38
know what is our you know corporate
8:38
know what is our you know corporate themes that we are using so mostly when
8:41
themes that we are using so mostly when
8:41
themes that we are using so mostly when we have H specific themes so we use it
8:44
we have H specific themes so we use it
8:44
we have H specific themes so we use it for every place whether it's our portal
8:47
for every place whether it's our portal
8:47
for every place whether it's our portal our website or our marketing contents or
8:50
our website or our marketing contents or
8:50
our website or our marketing contents or our you know interface so whatever
8:53
our you know interface so whatever
8:53
our you know interface so whatever information that we share with our
8:54
information that we share with our
8:54
information that we share with our customer we try to include those type of
8:58
customer we try to include those type of
8:58
customer we try to include those type of styles right so here we have these
9:01
styles right so here we have these
9:01
styles right so here we have these options that we can utilize our existing
9:04
options that we can utilize our existing
9:04
options that we can utilize our existing themes so even you have you know uh ways
9:08
themes so even you have you know uh ways
9:08
themes so even you have you know uh ways that where we can tell them okay this is
9:11
that where we can tell them okay this is
9:11
that where we can tell them okay this is our website so just like you can see
9:13
our website so just like you can see
9:13
our website so just like you can see here that I have provided the website
9:14
here that I have provided the website
9:14
here that I have provided the website here and when you will click on the Fest
9:17
here and when you will click on the Fest
9:17
here and when you will click on the Fest style it will go and it will look into
9:19
style it will go and it will look into
9:19
style it will go and it will look into that EMA uh you know the website and it
9:21
that EMA uh you know the website and it
9:21
that EMA uh you know the website and it will get that uh you know themes from
9:24
will get that uh you know themes from
9:24
will get that uh you know themes from that website and that theme you can
9:26
that website and that theme you can
9:26
that website and that theme you can apply to your email so it will match
9:29
apply to your email so it will match
9:29
apply to your email so it will match with your corporate theme so whatever
9:31
with your corporate theme so whatever
9:31
with your corporate theme so whatever theme that you are using in your website
9:33
theme that you are using in your website
9:33
theme that you are using in your website so it will be just like that so it it
9:36
so it will be just like that so it it
9:36
so it will be just like that so it it helps to you know correlate that okay
9:38
helps to you know correlate that okay
9:38
helps to you know correlate that okay based on you know companies uh you know
9:40
based on you know companies uh you know
9:41
based on you know companies uh you know every company they have their own
9:42
every company they have their own
9:42
every company they have their own standards right their own themes are
9:44
standards right their own themes are
9:44
standards right their own themes are there so their own color combination
9:47
there so their own color combination
9:47
there so their own color combination that they use so this feature help us to
9:50
that they use so this feature help us to
9:50
that they use so this feature help us to you know correlate it with our theme
9:53
you know correlate it with our theme
9:53
you know correlate it with our theme that we are already using in our website
9:56
that we are already using in our website
9:56
that we are already using in our website portal or our other uh topics you know
9:59
portal or our other uh topics you know
9:59
portal or our other uh topics you know other other places of the you know in
10:02
other other places of the you know in
10:02
other other places of the you know in the company whether it's say interface
10:04
the company whether it's say interface
10:04
the company whether it's say interface or you know any sales information that
10:06
or you know any sales information that
10:06
or you know any sales information that uh we
10:07
uh we
10:07
uh we have
10:11
right now the another thing that is uh
10:15
right now the another thing that is uh
10:15
right now the another thing that is uh there we can create reusable components
10:19
there we can create reusable components
10:19
there we can create reusable components okay so we can use the content block
10:21
okay so we can use the content block
10:22
okay so we can use the content block okay so for let's take an example very
10:23
okay so for let's take an example very
10:23
okay so for let's take an example very very simple example here that in the
10:26
very simple example here that in the
10:26
very simple example here that in the email when we are drafting we want to
10:29
email when we are drafting we want to
10:29
email when we are drafting we want to include some header and the footer okay
10:32
include some header and the footer okay
10:32
include some header and the footer okay so we can create a reusable content blog
10:35
so we can create a reusable content blog
10:35
so we can create a reusable content blog where we can uh you know do the styling
10:37
where we can uh you know do the styling
10:37
where we can uh you know do the styling and we can say that okay this is a
10:39
and we can say that okay this is a
10:39
and we can say that okay this is a header blog this is a footer blog so
10:42
header blog this is a footer blog so
10:42
header blog this is a footer blog so whenever I'm sending that email whenever
10:44
whenever I'm sending that email whenever
10:44
whenever I'm sending that email whenever I'm designing the layout of my email I
10:47
I'm designing the layout of my email I
10:47
I'm designing the layout of my email I can go ahead and just use those existing
10:49
can go ahead and just use those existing
10:49
can go ahead and just use those existing contents and put that content as it is
10:52
contents and put that content as it is
10:52
contents and put that content as it is here so I don't need to recreate those
10:55
here so I don't need to recreate those
10:55
here so I don't need to recreate those contents or you know don't need to
10:57
contents or you know don't need to
10:57
contents or you know don't need to rework on the layout of the contents and
10:59
rework on the layout of the contents and
10:59
rework on the layout of the contents and their look and feels okay so these type
11:03
their look and feels okay so these type
11:03
their look and feels okay so these type of thing we can create here on the
11:05
of thing we can create here on the
11:05
of thing we can create here on the content so once you create the content
11:07
content so once you create the content
11:08
content so once you create the content it's by default on the draft stage so
11:10
it's by default on the draft stage so
11:10
it's by default on the draft stage so once you uh you are done with that you
11:13
once you uh you are done with that you
11:13
once you uh you are done with that you need to activate it and when you do that
11:15
need to activate it and when you do that
11:15
need to activate it and when you do that activate there is a basically status
11:17
activate there is a basically status
11:17
activate there is a basically status that which is you know ready to send so
11:20
that which is you know ready to send so
11:20
that which is you know ready to send so you select that uh status on there after
11:23
you select that uh status on there after
11:23
you select that uh status on there after that only you will be able to see it
11:25
that only you will be able to see it
11:25
that only you will be able to see it here so when you will click on the
11:26
here so when you will click on the
11:26
here so when you will click on the content block you will be only able to
11:29
content block you will be only able to
11:29
content block you will be only able to see that content blog which is set as a
11:32
see that content blog which is set as a
11:32
see that content blog which is set as a ready for sent so if something is on the
11:34
ready for sent so if something is on the
11:34
ready for sent so if something is on the draft one then that won't be available
11:37
draft one then that won't be available
11:37
draft one then that won't be available here okay so this way we can uh utilize
11:40
here okay so this way we can uh utilize
11:40
here okay so this way we can uh utilize that existing content blocks and we can
11:43
that existing content blocks and we can
11:43
that existing content blocks and we can reuse them again and
11:48
again okay so now let's take an example
11:51
again okay so now let's take an example
11:51
again okay so now let's take an example that we have the draft email ready so we
11:53
that we have the draft email ready so we
11:53
that we have the draft email ready so we have our layout we have put the content
11:56
have our layout we have put the content
11:56
have our layout we have put the content block and we have applied the theming
11:57
block and we have applied the theming
11:57
block and we have applied the theming and all those then now we want to
12:00
and all those then now we want to
12:00
and all those then now we want to preview it that when we are sending this
12:03
preview it that when we are sending this
12:03
preview it that when we are sending this email so maybe this email a customer is
12:06
email so maybe this email a customer is
12:06
email so maybe this email a customer is checking on the mobile device they are
12:08
checking on the mobile device they are
12:08
checking on the mobile device they are checking on the you know tablet device
12:10
checking on the you know tablet device
12:10
checking on the you know tablet device or maybe they are checking on the big
12:12
or maybe they are checking on the big
12:12
or maybe they are checking on the big monitor so how it will look like right
12:15
monitor so how it will look like right
12:15
monitor so how it will look like right so when you will click on the preview
12:16
so when you will click on the preview
12:16
so when you will click on the preview and test here you can see here we have
12:18
and test here you can see here we have
12:18
and test here you can see here we have different options when you will select
12:21
different options when you will select
12:21
different options when you will select that option based on that the layout
12:23
that option based on that the layout
12:23
that option based on that the layout will be changed and it will show you
12:24
will be changed and it will show you
12:24
will be changed and it will show you that when you customer will be using
12:27
that when you customer will be using
12:27
that when you customer will be using this device how it will render okay so
12:31
this device how it will render okay so
12:31
this device how it will render okay so that can give you a very good idea here
12:33
that can give you a very good idea here
12:33
that can give you a very good idea here that okay uh if something based on this
12:36
that okay uh if something based on this
12:36
that okay uh if something based on this you want to change to the layout you
12:38
you want to change to the layout you
12:38
you want to change to the layout you want to do some kind of you know
12:40
want to do some kind of you know
12:40
want to do some kind of you know formatting here or you want to you know
12:42
formatting here or you want to you know
12:42
formatting here or you want to you know uh do that uh you know decrease the size
12:46
uh do that uh you know decrease the size
12:46
uh do that uh you know decrease the size of the paragraph or something so that
12:48
of the paragraph or something so that
12:48
of the paragraph or something so that can be easily done here so that's very
12:51
can be easily done here so that's very
12:51
can be easily done here so that's very good feature here before sending to that
12:53
good feature here before sending to that
12:53
good feature here before sending to that we can you know look on the different
12:55
we can you know look on the different
12:55
we can you know look on the different devices for how it will going to render
13:01
right now so uh when we have these uh
13:06
right now so uh when we have these uh
13:06
right now so uh when we have these uh thing uh we have previewed there after
13:09
thing uh we have previewed there after
13:09
thing uh we have previewed there after that we have a option here ready to send
13:12
that we have a option here ready to send
13:12
that we have a option here ready to send and this option basically there are two
13:14
and this option basically there are two
13:14
and this option basically there are two things that accessibility Checker and
13:16
things that accessibility Checker and
13:16
things that accessibility Checker and then the spam Checker so it will uh when
13:19
then the spam Checker so it will uh when
13:19
then the spam Checker so it will uh when you will click on that it will tell you
13:21
you will click on that it will tell you
13:21
you will click on that it will tell you that okay it will basically there are
13:23
that okay it will basically there are
13:23
that okay it will basically there are some set of uh validation rules and
13:26
some set of uh validation rules and
13:26
some set of uh validation rules and there are set of you know accessibility
13:29
there are set of you know accessibility
13:29
there are set of you know accessibility checks that's basically based on the
13:31
checks that's basically based on the
13:31
checks that's basically based on the Microsoft standards so when you will
13:33
Microsoft standards so when you will
13:33
Microsoft standards so when you will click on that it will do the validation
13:35
click on that it will do the validation
13:35
click on that it will do the validation on your email content and it will tell
13:37
on your email content and it will tell
13:37
on your email content and it will tell you that okay there are how many issues
13:40
you that okay there are how many issues
13:40
you that okay there are how many issues are there on your email what you have
13:42
are there on your email what you have
13:42
are there on your email what you have drafting okay what you want to send to
13:45
drafting okay what you want to send to
13:45
drafting okay what you want to send to the customer so it will tell you all
13:46
the customer so it will tell you all
13:46
the customer so it will tell you all these things that you can see here one
13:48
these things that you can see here one
13:48
these things that you can see here one by one it will show you that if
13:50
by one it will show you that if
13:50
by one it will show you that if something you know if you the image that
13:52
something you know if you the image that
13:52
something you know if you the image that you have included that is the issue or
13:55
you have included that is the issue or
13:55
you have included that is the issue or there are some you know color uh theming
13:58
there are some you know color uh theming
13:58
there are some you know color uh theming contents that we have you so it will
13:59
contents that we have you so it will
13:59
contents that we have you so it will tell you that these kind of issues are
14:02
tell you that these kind of issues are
14:02
tell you that these kind of issues are there in your email okay and then it
14:05
there in your email okay and then it
14:05
there in your email okay and then it will also help you to you know know that
14:09
will also help you to you know know that
14:09
will also help you to you know know that in case when you are sending this email
14:11
in case when you are sending this email
14:11
in case when you are sending this email that this email can go into the spam
14:13
that this email can go into the spam
14:13
that this email can go into the spam folder of the customer okay so you can
14:16
folder of the customer okay so you can
14:16
folder of the customer okay so you can see here we have a option that you know
14:19
see here we have a option that you know
14:19
see here we have a option that you know it's a low risk medium risk or high risk
14:22
it's a low risk medium risk or high risk
14:22
it's a low risk medium risk or high risk so there are some set of parameters
14:24
so there are some set of parameters
14:24
so there are some set of parameters which it apply internally and based on
14:27
which it apply internally and based on
14:27
which it apply internally and based on that it will give you that okay these
14:29
that it will give you that okay these
14:29
that it will give you that okay these are the possibility that your email can
14:32
are the possibility that your email can
14:32
are the possibility that your email can go on that spam so how much it is you
14:35
go on that spam so how much it is you
14:35
go on that spam so how much it is you know what is the probability of that it
14:37
know what is the probability of that it
14:37
know what is the probability of that it can go to that you know this uh spam
14:40
can go to that you know this uh spam
14:40
can go to that you know this uh spam folder okay so these kind of features
14:43
folder okay so these kind of features
14:43
folder okay so these kind of features are also there on the customer
14:48
insights
14:49
insights
14:49
insights now when you click on that and both the
14:52
now when you click on that and both the
14:52
now when you click on that and both the things are done after that when we click
14:55
things are done after that when we click
14:55
things are done after that when we click on this you know ready to send then also
14:59
on this you know ready to send then also
14:59
on this you know ready to send then also it will run some set of validation here
15:01
it will run some set of validation here
15:01
it will run some set of validation here which will verify that what email that
15:04
which will verify that what email that
15:04
which will verify that what email that you have written it contain all that
15:06
you have written it contain all that
15:06
you have written it contain all that information which is required or not so
15:08
information which is required or not so
15:08
information which is required or not so for example you can see that here when I
15:11
for example you can see that here when I
15:11
for example you can see that here when I click on that so it's showing me that
15:12
click on that so it's showing me that
15:12
click on that so it's showing me that there is a issue on that there's subject
15:15
there is a issue on that there's subject
15:15
there is a issue on that there's subject information is missing there are some
15:17
information is missing there are some
15:17
information is missing there are some other information is missing so it will
15:20
other information is missing so it will
15:20
other information is missing so it will show you that notification type of thing
15:22
show you that notification type of thing
15:22
show you that notification type of thing here on the form and you can once uh you
15:26
here on the form and you can once uh you
15:26
here on the form and you can once uh you are you know fixing those things then it
15:29
are you know fixing those things then it
15:29
are you know fixing those things then it will allow you to send that email and
15:31
will allow you to send that email and
15:31
will allow you to send that email and you can send it so you will get this
15:34
you can send it so you will get this
15:34
you can send it so you will get this prompt after that it will you know show
15:37
prompt after that it will you know show
15:37
prompt after that it will you know show you that send option and under that send
15:40
you that send option and under that send
15:40
you that send option and under that send you can see we have two options if you
15:42
you can see we have two options if you
15:42
you can see we have two options if you want to send that email immediately that
15:45
want to send that email immediately that
15:45
want to send that email immediately that okay you have done everything so you
15:47
okay you have done everything so you
15:47
okay you have done everything so you have included whatever you want to do
15:48
have included whatever you want to do
15:48
have included whatever you want to do and all the layout and formatting is
15:50
and all the layout and formatting is
15:50
and all the layout and formatting is done and now you are ready to suit out
15:52
done and now you are ready to suit out
15:53
done and now you are ready to suit out this email to the customer segment right
15:56
this email to the customer segment right
15:56
this email to the customer segment right then you can use this option and if you
15:59
then you can use this option and if you
15:59
then you can use this option and if you want to send it on some uh you know
16:01
want to send it on some uh you know
16:01
want to send it on some uh you know after some time or maybe some specific
16:04
after some time or maybe some specific
16:04
after some time or maybe some specific event uh or you know specific duration
16:07
event uh or you know specific duration
16:07
event uh or you know specific duration then you will click on the schedule this
16:09
then you will click on the schedule this
16:09
then you will click on the schedule this for later when you will click on this
16:12
for later when you will click on this
16:12
for later when you will click on this you will get a dialogue where it will
16:14
you will get a dialogue where it will
16:14
you will get a dialogue where it will give you that you know time zone on
16:16
give you that you know time zone on
16:16
give you that you know time zone on which time zone you are there and what
16:18
which time zone you are there and what
16:19
which time zone you are there and what time you want to use and then you can
16:21
time you want to use and then you can
16:21
time you want to use and then you can schedule this email and it will go on
16:24
schedule this email and it will go on
16:24
schedule this email and it will go on that type specific time interval okay so
16:27
that type specific time interval okay so
16:27
that type specific time interval okay so that kind of feature is also there here
16:31
that kind of feature is also there here
16:31
that kind of feature is also there here which in the customer insights which we
16:33
which in the customer insights which we
16:33
which in the customer insights which we can do that right and once you have like
16:38
can do that right and once you have like
16:38
can do that right and once you have like when when you are done with that so it
16:40
when when you are done with that so it
16:40
when when you are done with that so it will basically become kind of a active
16:43
will basically become kind of a active
16:43
will basically become kind of a active state so when you cannot do any changes
16:46
state so when you cannot do any changes
16:46
state so when you cannot do any changes on that so for example when we have you
16:49
on that so for example when we have you
16:49
on that so for example when we have you know you know CRM in we have two type of
16:52
know you know CRM in we have two type of
16:52
know you know CRM in we have two type of status normally for that standard
16:54
status normally for that standard
16:55
status normally for that standard entities active inactive so when it is
16:57
entities active inactive so when it is
16:57
entities active inactive so when it is active we can do the changes when it is
16:59
active we can do the changes when it is
16:59
active we can do the changes when it is inactive you cannot do the changes right
17:02
inactive you cannot do the changes right
17:02
inactive you cannot do the changes right so it kind of uh when you will it's
17:05
so it kind of uh when you will it's
17:05
so it kind of uh when you will it's basically ready to send it become kind
17:07
basically ready to send it become kind
17:08
basically ready to send it become kind of a read only you cannot do any changes
17:10
of a read only you cannot do any changes
17:10
of a read only you cannot do any changes but if you want to do the changes you
17:12
but if you want to do the changes you
17:12
but if you want to do the changes you can click on that edit button and then
17:14
can click on that edit button and then
17:14
can click on that edit button and then it will again go into the draft mode and
17:17
it will again go into the draft mode and
17:17
it will again go into the draft mode and then you can do the modification and you
17:19
then you can do the modification and you
17:19
then you can do the modification and you can apply whatever more changes you want
17:21
can apply whatever more changes you want
17:21
can apply whatever more changes you want to do into your application or sorry in
17:24
to do into your application or sorry in
17:24
to do into your application or sorry in the email
17:27
the email
17:27
the email right now
17:29
right now
17:29
right now the another feature the last feature
17:32
the another feature the last feature
17:32
the another feature the last feature that I want to cover here is that uh
17:34
that I want to cover here is that uh
17:34
that I want to cover here is that uh stopping uh sending duplicate emails so
17:37
stopping uh sending duplicate emails so
17:37
stopping uh sending duplicate emails so there are feature that is available
17:40
there are feature that is available
17:40
there are feature that is available let's say if you in segment you have
17:42
let's say if you in segment you have
17:42
let's say if you in segment you have included you know two type customer two
17:46
included you know two type customer two
17:46
included you know two type customer two types like you are sending you know two
17:48
types like you are sending you know two
17:48
types like you are sending you know two segments and one customer is included
17:50
segments and one customer is included
17:50
segments and one customer is included into two segments so that kind of thing
17:53
into two segments so that kind of thing
17:53
into two segments so that kind of thing is here that you need to go to the
17:55
is here that you need to go to the
17:55
is here that you need to go to the setting and under the setting we have a
17:57
setting and under the setting we have a
17:57
setting and under the setting we have a feature switches
17:59
feature switches
17:59
feature switches and then here we have this option which
18:01
and then here we have this option which
18:01
and then here we have this option which basically allow us to you know stop
18:04
basically allow us to you know stop
18:04
basically allow us to you know stop sending duplicate emails so once that
18:06
sending duplicate emails so once that
18:06
sending duplicate emails so once that email is sent to that one particular
18:09
email is sent to that one particular
18:09
email is sent to that one particular email address it will not send that same
18:12
email address it will not send that same
18:12
email address it will not send that same email to the same uh this uh you know
18:16
email to the same uh this uh you know
18:16
email to the same uh this uh you know marketing email to the same email
18:18
marketing email to the same email
18:18
marketing email to the same email address okay so this kind of feature is
18:21
address okay so this kind of feature is
18:21
address okay so this kind of feature is uh there it's very helpful feature so
18:23
uh there it's very helpful feature so
18:23
uh there it's very helpful feature so that we cannot you know send multiple uh
18:25
that we cannot you know send multiple uh
18:25
that we cannot you know send multiple uh email to the same customer for the same
18:28
email to the same customer for the same
18:28
email to the same customer for the same topic for the same you know uh detail
18:30
topic for the same you know uh detail
18:30
topic for the same you know uh detail that we are already sent to them right
18:33
that we are already sent to them right
18:33
that we are already sent to them right so these are the topic that we want to
18:37
so these are the topic that we want to
18:37
so these are the topic that we want to cover today and uh the these are all of
18:40
cover today and uh the these are all of
18:40
cover today and uh the these are all of these are basically very good uh
18:42
these are basically very good uh
18:42
these are basically very good uh features for the marketers who want to
18:44
features for the marketers who want to
18:44
features for the marketers who want to you know send that email marketing
18:46
you know send that email marketing
18:46
you know send that email marketing emails to the customers and uh you know
18:49
emails to the customers and uh you know
18:49
emails to the customers and uh you know for their services and the product so
18:51
for their services and the product so
18:51
for their services and the product so let's see all these feature in the demo
18:53
let's see all these feature in the demo
18:53
let's see all these feature in the demo I'm passing mic to my friend Wen and he
18:55
I'm passing mic to my friend Wen and he
18:55
I'm passing mic to my friend Wen and he will be taking over on the demo over to
18:59
will be taking over on the demo over to
18:59
will be taking over on the demo over to you yeah thanks Mahindra thanks for uh
19:03
you yeah thanks Mahindra thanks for uh
19:03
you yeah thanks Mahindra thanks for uh starting in and uh hi everyone this is
19:06
starting in and uh hi everyone this is
19:06
starting in and uh hi everyone this is wut again hope uh you are following
19:10
wut again hope uh you are following
19:10
wut again hope uh you are following these our Microsoft business
19:12
these our Microsoft business
19:12
these our Microsoft business applications C Corner shows already we
19:15
applications C Corner shows already we
19:15
applications C Corner shows already we are 15th month that we have started it
19:18
are 15th month that we have started it
19:18
are 15th month that we have started it we started it in February 2023 now we
19:22
we started it in February 2023 now we
19:22
we started it in February 2023 now we are at 24 May so the times are passed
19:26
are at 24 May so the times are passed
19:26
are at 24 May so the times are passed out so without much wasting uh the time
19:30
out so without much wasting uh the time
19:30
out so without much wasting uh the time let's uh go to the demo so just I will
19:36
let's uh go to the demo so just I will
19:36
let's uh go to the demo so just I will switch off my cam for some
19:38
switch off my cam for some
19:38
switch off my cam for some time and uh let me share my screen so
19:42
time and uh let me share my screen so
19:42
time and uh let me share my screen so just my just confirm whether you can see
19:44
just my just confirm whether you can see
19:44
just my just confirm whether you can see my
19:51
screen okay
20:01
okay
20:04
waiting yeah so hope you can see my
20:07
waiting yeah so hope you can see my
20:07
waiting yeah so hope you can see my screen right yeah we can see it
20:10
screen right yeah we can see it
20:10
screen right yeah we can see it now okay
20:14
now okay
20:14
now okay yep so today what we are going to do
20:17
yep so today what we are going to do
20:17
yep so today what we are going to do right as a part of our demo we are going
20:19
right as a part of our demo we are going
20:19
right as a part of our demo we are going to explore uh various features that uh
20:22
to explore uh various features that uh
20:22
to explore uh various features that uh streamline the process of uh this
20:24
streamline the process of uh this
20:24
streamline the process of uh this creating styling and uh uh providing the
20:28
creating styling and uh uh providing the
20:28
creating styling and uh uh providing the content blogs and uh sending emails
20:31
content blogs and uh sending emails
20:31
content blogs and uh sending emails testing before sending that particular
20:33
testing before sending that particular
20:33
testing before sending that particular emails and U also we are going to use
20:37
emails and U also we are going to use
20:37
emails and U also we are going to use the specific um AI feature the copilot
20:40
the specific um AI feature the copilot
20:40
the specific um AI feature the copilot feature that are present so the first
20:42
feature that are present so the first
20:43
feature that are present so the first one is like
20:44
one is like
20:44
one is like um we are going into the
20:49
emails and uh we are going to see about
20:53
emails and uh we are going to see about
20:54
emails and uh we are going to see about right um so to generate an Innovative
20:57
right um so to generate an Innovative
20:57
right um so to generate an Innovative email content idea
20:59
email content idea
20:59
email content idea so with the co-pilot intelligent
21:01
so with the co-pilot intelligent
21:01
so with the co-pilot intelligent suggestions right we can uh brainstorm
21:04
suggestions right we can uh brainstorm
21:04
suggestions right we can uh brainstorm the compelling subject lines the body
21:07
the compelling subject lines the body
21:07
the compelling subject lines the body text and also uh the call to action
21:09
text and also uh the call to action
21:09
text and also uh the call to action phrases so tailor to our audience so
21:12
phrases so tailor to our audience so
21:12
phrases so tailor to our audience so that's what we are going to see about so
21:15
that's what we are going to see about so
21:15
that's what we are going to see about so this is what uh we did
21:17
this is what uh we did
21:17
this is what uh we did um last time we have used this
21:23
one okay so let me go back to here again
21:30
so
21:31
so
21:31
so new
21:33
new
21:33
new so we will get an uh
21:39
template I'm going to use this this is
21:42
template I'm going to use this this is
21:42
template I'm going to use this this is the template that we are going to use
21:46
it where is that gone
21:56
okay it's the new one
22:03
just uh you have to select
22:08
it so once you select right see uh If
22:12
it so once you select right see uh If
22:12
it so once you select right see uh If You observe this inside the tag we do
22:16
You observe this inside the tag we do
22:16
You observe this inside the tag we do have uh different content ideas so we
22:19
have uh different content ideas so we
22:20
have uh different content ideas so we are going to see about this particular
22:21
are going to see about this particular
22:21
are going to see about this particular content ideas so let me uh minimize this
22:25
content ideas so let me uh minimize this
22:26
content ideas so let me uh minimize this particular
22:27
particular
22:27
particular one okay so the kind of template that I
22:31
one okay so the kind of template that I
22:31
one okay so the kind of template that I have uh seen is for the digital platform
22:34
have uh seen is for the digital platform
22:34
have uh seen is for the digital platform So based upon this particular template I
22:37
So based upon this particular template I
22:37
So based upon this particular template I got uh these content ideas okay
22:42
got uh these content ideas okay
22:42
got uh these content ideas okay so if I wanted to refresh I can get more
22:47
so if I wanted to refresh I can get more
22:47
so if I wanted to refresh I can get more content ideas that are related to it
22:51
content ideas that are related to it
22:51
content ideas that are related to it so I can also include the tone of voice
22:54
so I can also include the tone of voice
22:54
so I can also include the tone of voice here is casual engaged I would say it is
22:58
here is casual engaged I would say it is
22:58
here is casual engaged I would say it is Eng ped
23:00
Eng ped
23:00
Eng ped then if You observe I will say this
23:04
then if You observe I will say this
23:04
then if You observe I will say this digital digital platform digital
23:07
digital digital platform digital
23:07
digital digital platform digital collaboration platform with
23:08
collaboration platform with
23:08
collaboration platform with [Music]
23:11
[Music]
23:11
[Music] one so just add a key point if you
23:13
one so just add a key point if you
23:13
one so just add a key point if you wanted to add it then you can uh use
23:16
wanted to add it then you can uh use
23:16
wanted to add it then you can uh use that one okay so
23:24
now I'm going to use this details so
23:28
now I'm going to use this details so
23:28
now I'm going to use this details so once you see this one uh you can easily
23:32
once you see this one uh you can easily
23:32
once you see this one uh you can easily uh perform these uh
23:37
details also if you don't okay so for
23:41
details also if you don't okay so for
23:41
details also if you don't okay so for the people who
23:43
the people who
23:43
the people who uh want who missed this one so just if
23:47
uh want who missed this one so just if
23:47
uh want who missed this one so just if you in case if you don't see any
23:49
you in case if you don't see any
23:49
you in case if you don't see any particular ideas here then uh you can
23:53
particular ideas here then uh you can
23:53
particular ideas here then uh you can click on this particular uh get
23:56
click on this particular uh get
23:56
click on this particular uh get ideas so I will say that here
24:02
standard
24:05
standard
24:05
standard introduction so what I'm going to see
24:08
introduction so what I'm going to see
24:08
introduction so what I'm going to see here just I'll click on this get ideas
24:11
here just I'll click on this get ideas
24:11
here just I'll click on this get ideas so now when I click on that particular
24:13
so now when I click on that particular
24:13
so now when I click on that particular get ideas so I'll will be getting
24:15
get ideas so I'll will be getting
24:15
get ideas so I'll will be getting generating ideas see because I am not I
24:19
generating ideas see because I am not I
24:19
generating ideas see because I am not I have not selected the predefined ones
24:21
have not selected the predefined ones
24:21
have not selected the predefined ones what I said right just I have added one
24:25
what I said right just I have added one
24:25
what I said right just I have added one and uh I for that
24:28
and uh I for that
24:28
and uh I for that just I got If You observe right I got
24:31
just I got If You observe right I got
24:31
just I got If You observe right I got these uh predefined uh information that
24:35
these uh predefined uh information that
24:35
these uh predefined uh information that I can use
24:37
I can use
24:37
I can use it as a part of uh
24:40
it as a part of uh
24:40
it as a part of uh my content so if You observe right these
24:43
my content so if You observe right these
24:43
my content so if You observe right these are all the content which I can readily
24:47
are all the content which I can readily
24:47
are all the content which I can readily use it as a part of uh my uh design and
24:53
all so
24:59
so what I am doing I clicking on add to
25:01
so what I am doing I clicking on add to
25:01
so what I am doing I clicking on add to my
25:03
my
25:03
my [Music]
25:06
draft so I will do here so if You
25:10
draft so I will do here so if You
25:10
draft so I will do here so if You observe right whatever the thing that I
25:13
observe right whatever the thing that I
25:13
observe right whatever the thing that I have given that it came it as an uh
25:16
have given that it came it as an uh
25:16
have given that it came it as an uh draft
25:18
draft
25:18
draft here so this is way this is how right uh
25:21
here so this is way this is how right uh
25:21
here so this is way this is how right uh you can uh generate the ideas that are
25:25
you can uh generate the ideas that are
25:25
you can uh generate the ideas that are present in the co-pilot if you require
25:27
present in the co-pilot if you require
25:27
present in the co-pilot if you require more IDE ideas right then also you can
25:30
more IDE ideas right then also you can
25:30
more IDE ideas right then also you can generate
25:33
more so once these ideas gets generated
25:36
more so once these ideas gets generated
25:37
more so once these ideas gets generated right uh I can use them
25:41
right uh I can use them
25:41
right uh I can use them fine now right
25:44
fine now right
25:44
fine now right uh now let us see about the how the AI
25:48
uh now let us see about the how the AI
25:48
uh now let us see about the how the AI assisted themes will work here so in
25:51
assisted themes will work here so in
25:51
assisted themes will work here so in this particular demo right what we are
25:53
this particular demo right what we are
25:53
this particular demo right what we are going to write uh see I'm going to apply
25:58
going to write uh see I'm going to apply
25:58
going to write uh see I'm going to apply the themes which are present in my uh
26:02
the themes which are present in my uh
26:02
the themes which are present in my uh website example this is my
26:09
website so what is my plan here right uh
26:13
website so what is my plan here right uh
26:13
website so what is my plan here right uh um it could be your personal website or
26:16
um it could be your personal website or
26:16
um it could be your personal website or it could be your uh company website
26:19
it could be your uh company website
26:19
it could be your uh company website where you wanted to uh save your time by
26:23
where you wanted to uh save your time by
26:23
where you wanted to uh save your time by just reusing the kind of styles that are
26:27
just reusing the kind of styles that are
26:27
just reusing the kind of styles that are present in your website so this is what
26:30
present in your website so this is what
26:30
present in your website so this is what we are going to use these by using the
26:32
we are going to use these by using the
26:33
we are going to use these by using the AI assisted themes what it will
26:35
AI assisted themes what it will
26:35
AI assisted themes what it will typically help you right it will analyze
26:38
typically help you right it will analyze
26:38
typically help you right it will analyze our brand entity and also the audient
26:40
our brand entity and also the audient
26:41
our brand entity and also the audient preferences and also this app what it
26:43
preferences and also this app what it
26:43
preferences and also this app what it will perform is it will uh recommends
26:46
will perform is it will uh recommends
26:46
will perform is it will uh recommends the design elements the color schemes
26:48
the design elements the color schemes
26:48
the design elements the color schemes that we are going to use and also the
26:50
that we are going to use and also the
26:50
that we are going to use and also the different kinds of um things that we can
26:54
different kinds of um things that we can
26:54
different kinds of um things that we can use it so now just there's nothing uh
26:58
use it so now just there's nothing uh
26:58
use it so now just there's nothing uh you have to do just you can specify your
27:01
you have to do just you can specify your
27:01
you have to do just you can specify your website of your company and just click
27:03
website of your company and just click
27:03
website of your company and just click on the fetching Styles so once you do uh
27:07
on the fetching Styles so once you do uh
27:07
on the fetching Styles so once you do uh if you wanted to see if you wanted to
27:09
if you wanted to see if you wanted to
27:09
if you wanted to see if you wanted to enable more then uh you can uh perform
27:12
enable more then uh you can uh perform
27:12
enable more then uh you can uh perform these enable more Styles as
27:16
well so the theme has been loaded if I
27:19
well so the theme has been loaded if I
27:19
well so the theme has been loaded if I wanted to try
27:21
wanted to try
27:21
wanted to try again I can do that one so if You
27:23
again I can do that one so if You
27:23
again I can do that one so if You observe to my website in my particular
27:26
observe to my website in my particular
27:26
observe to my website in my particular website I using the fonts and all and
27:30
website I using the fonts and all and
27:30
website I using the fonts and all and the body text color everything that is I
27:32
the body text color everything that is I
27:32
the body text color everything that is I am using it
27:34
am using it
27:34
am using it so if You observe here all my content
27:37
so if You observe here all my content
27:37
so if You observe here all my content also will have this uh color palette and
27:41
also will have this uh color palette and
27:41
also will have this uh color palette and the background is this one border I
27:43
the background is this one border I
27:43
the background is this one border I don't have anything the custom font I am
27:46
don't have anything the custom font I am
27:46
don't have anything the custom font I am in my website as of now I don't have any
27:48
in my website as of now I don't have any
27:48
in my website as of now I don't have any Uh custom fonts that are present so
27:51
Uh custom fonts that are present so
27:51
Uh custom fonts that are present so that's why I am uh not going to add
27:56
anything so
27:58
anything so
27:58
anything so that's how about how we can use this
28:01
that's how about how we can use this
28:01
that's how about how we can use this particular AI assisted themes simply in
28:04
particular AI assisted themes simply in
28:04
particular AI assisted themes simply in order to quickly get your themes uh for
28:08
order to quickly get your themes uh for
28:08
order to quickly get your themes uh for an email to send it to across your
28:11
an email to send it to across your
28:12
an email to send it to across your customers right then you can simply
28:14
customers right then you can simply
28:14
customers right then you can simply reuse that without performing any uh
28:18
reuse that without performing any uh
28:18
reuse that without performing any uh much changes or much prototyping of it
28:23
much changes or much prototyping of it
28:23
much changes or much prototyping of it and now is creating the content blocks
28:27
and now is creating the content blocks
28:27
and now is creating the content blocks so what are these particular content
28:28
so what are these particular content
28:28
so what are these particular content blocks was okay if at all you wanted to
28:32
blocks was okay if at all you wanted to
28:32
blocks was okay if at all you wanted to send uh an emails with a customized
28:37
send uh an emails with a customized
28:37
send uh an emails with a customized content blogs right like uh if you
28:39
content blogs right like uh if you
28:39
content blogs right like uh if you wanted to add the product images uh the
28:42
wanted to add the product images uh the
28:42
wanted to add the product images uh the promotional banners or some kind of
28:44
promotional banners or some kind of
28:44
promotional banners or some kind of social media VES we can effortlessly uh
28:49
social media VES we can effortlessly uh
28:49
social media VES we can effortlessly uh arrange and personalize the content
28:52
arrange and personalize the content
28:52
arrange and personalize the content blogs to craft email uh engaging email
28:55
blogs to craft email uh engaging email
28:55
blogs to craft email uh engaging email campaign campaigns okay so generally
28:58
campaign campaigns okay so generally
28:58
campaign campaigns okay so generally right uh at times we have to prepare the
29:02
right uh at times we have to prepare the
29:02
right uh at times we have to prepare the email campaigns for our customers uh
29:05
email campaigns for our customers uh
29:05
email campaigns for our customers uh just in a last moment before uh um any
29:09
just in a last moment before uh um any
29:09
just in a last moment before uh um any kind of big event right we can quickly
29:12
kind of big event right we can quickly
29:12
kind of big event right we can quickly uh create them by using this content
29:16
uh create them by using this content
29:16
uh create them by using this content blocks so simple a Content blocks are
29:18
blocks so simple a Content blocks are
29:18
blocks so simple a Content blocks are nothing but reusable blogs that you can
29:21
nothing but reusable blogs that you can
29:21
nothing but reusable blogs that you can use it so that you can place that uh
29:25
use it so that you can place that uh
29:25
use it so that you can place that uh inside any part of it okay
29:28
inside any part of it okay
29:28
inside any part of it okay so here right uh how you can do is you
29:32
so here right uh how you can do is you
29:32
so here right uh how you can do is you can search for
29:36
it so just first you have to select it
29:40
it so just first you have to select it
29:40
it so just first you have to select it and just
29:41
and just
29:42
and just uh write some text here
30:03
so I have this text is
30:14
present so now what I'm going to do here
30:24
is I'm going to uh get this particular
30:28
is I'm going to uh get this particular
30:28
is I'm going to uh get this particular content blocks
30:38
here so what you have to do just simply
30:42
here so what you have to do just simply
30:42
here so what you have to do just simply just type that particular content here
30:44
just type that particular content here
30:44
just type that particular content here and if You observe there was an uh save
30:47
and if You observe there was an uh save
30:47
and if You observe there was an uh save as content block um option that is
30:50
as content block um option that is
30:50
as content block um option that is present here just you have to click on
30:52
present here just you have to click on
30:52
present here just you have to click on that one what I would said is
30:56
that one what I would said is
30:56
that one what I would said is uh the simple image uh simple
31:05
message so by default right it is ready
31:08
message so by default right it is ready
31:08
message so by default right it is ready to send on and it is protected to yes
31:11
to send on and it is protected to yes
31:11
to send on and it is protected to yes and if you observe
31:13
and if you observe
31:13
and if you observe here just I'm content I'm so I save as
31:17
here just I'm content I'm so I save as
31:17
here just I'm content I'm so I save as the content block if you click on Save
31:20
the content block if you click on Save
31:20
the content block if you click on Save what it will do right it will go and uh
31:24
what it will do right it will go and uh
31:24
what it will do right it will go and uh sit in this particular content block it
31:27
sit in this particular content block it
31:27
sit in this particular content block it will take some time to get a
31:34
reflect so right so now if you see right
31:37
reflect so right so now if you see right
31:37
reflect so right so now if you see right my content block is uh ready now what
31:40
my content block is uh ready now what
31:40
my content block is uh ready now what you can do here uh just you can place
31:45
you can do here uh just you can place
31:45
you can do here uh just you can place here any particular one and uh what I'm
31:48
here any particular one and uh what I'm
31:48
here any particular one and uh what I'm going to do here is I'm going to place
31:53
going to do here is I'm going to place
31:53
going to do here is I'm going to place my content block here so if you go and
31:56
my content block here so if you go and
31:56
my content block here so if you go and observe this is my test details that are
31:59
observe this is my test details that are
31:59
observe this is my test details that are already that is present so if I wanted
32:03
already that is present so if I wanted
32:03
already that is present so if I wanted to perform other kind of uh things like
32:06
to perform other kind of uh things like
32:06
to perform other kind of uh things like uh the changes like that I can see so
32:09
uh the changes like that I can see so
32:09
uh the changes like that I can see so just for uh this particular demo purpose
32:11
just for uh this particular demo purpose
32:11
just for uh this particular demo purpose I took this uh uh content block If You
32:14
I took this uh uh content block If You
32:14
I took this uh uh content block If You observe right I do have the other
32:16
observe right I do have the other
32:16
observe right I do have the other content blocks like where I can add my
32:19
content blocks like where I can add my
32:19
content blocks like where I can add my about us contact my work everything that
32:22
about us contact my work everything that
32:22
about us contact my work everything that I can add it
32:26
here so now
32:28
here so now
32:28
here so now now before sending these uh things right
32:32
now before sending these uh things right
32:32
now before sending these uh things right uh what we can do right is
32:36
uh what we can do right is
32:36
uh what we can do right is uh it is very much crucial to preview
32:39
uh it is very much crucial to preview
32:39
uh it is very much crucial to preview and test uh these emails across the
32:41
and test uh these emails across the
32:41
and test uh these emails across the various devices and the email clients so
32:44
various devices and the email clients so
32:44
various devices and the email clients so for that just like in any Dynamics uh
32:47
for that just like in any Dynamics uh
32:47
for that just like in any Dynamics uh CRM or any Power Platform we do have
32:50
CRM or any Power Platform we do have
32:51
CRM or any Power Platform we do have different kinds of screen sizes that are
32:52
different kinds of screen sizes that are
32:52
different kinds of screen sizes that are present where uh you can simply look
32:58
present where uh you can simply look
32:58
present where uh you can simply look okay how my content looks like if You
33:02
okay how my content looks like if You
33:02
okay how my content looks like if You observe right simple whatever the
33:05
observe right simple whatever the
33:05
observe right simple whatever the content that I have kept
33:07
content that I have kept
33:07
content that I have kept it it
33:11
is super perfect that I don't need uh to
33:16
is super perfect that I don't need uh to
33:16
is super perfect that I don't need uh to change any of the content Here If You
33:19
change any of the content Here If You
33:19
change any of the content Here If You observe the tablet land space tablet
33:22
observe the tablet land space tablet
33:22
observe the tablet land space tablet portrait or in the desk desktop so
33:25
portrait or in the desk desktop so
33:25
portrait or in the desk desktop so normally right uh without this amazing
33:28
normally right uh without this amazing
33:28
normally right uh without this amazing feature if you wanted to do that right
33:31
feature if you wanted to do that right
33:31
feature if you wanted to do that right if you are performing or if you are
33:33
if you are performing or if you are
33:33
if you are performing or if you are creating any website application then
33:36
creating any website application then
33:36
creating any website application then you have to concentrate on uh the
33:38
you have to concentrate on uh the
33:39
you have to concentrate on uh the different uh mobile different devices
33:43
different uh mobile different devices
33:43
different uh mobile different devices compatibility okay so with this
33:45
compatibility okay so with this
33:45
compatibility okay so with this particular in customer insights in the
33:48
particular in customer insights in the
33:48
particular in customer insights in the email Journeys there is no need for us
33:50
email Journeys there is no need for us
33:50
email Journeys there is no need for us to get concern about okay know how my
33:53
to get concern about okay know how my
33:54
to get concern about okay know how my content looks like in the different
33:55
content looks like in the different
33:55
content looks like in the different devices and all so like this you can
34:00
devices and all so like this you can
34:00
devices and all so like this you can easily uh check your kind of uh
34:03
easily uh check your kind of uh
34:03
easily uh check your kind of uh resolutions and all so
34:06
resolutions and all so
34:06
resolutions and all so now uh before going before sending this
34:11
now uh before going before sending this
34:11
now uh before going before sending this and all right you can check your content
34:14
and all right you can check your content
34:14
and all right you can check your content for the any kind of Errors right okay so
34:19
for the any kind of Errors right okay so
34:19
for the any kind of Errors right okay so as mentioned right um by default this
34:22
as mentioned right um by default this
34:22
as mentioned right um by default this email whatever the template that you
34:23
email whatever the template that you
34:24
email whatever the template that you take it will be draft and it is unsaved
34:27
take it will be draft and it is unsaved
34:28
take it will be draft and it is unsaved if you wanted to see this one right just
34:31
if you wanted to see this one right just
34:31
if you wanted to see this one right just it is validating my content it is
34:33
it is validating my content it is
34:33
it is validating my content it is checking my content now
34:36
checking my content now
34:36
checking my content now like if there are any particular errors
34:39
like if there are any particular errors
34:39
like if there are any particular errors that are present so if You observe the
34:42
that are present so if You observe the
34:42
that are present so if You observe the content part is missing placeholder call
34:45
content part is missing placeholder call
34:45
content part is missing placeholder call to action the data has not been set
34:47
to action the data has not been set
34:47
to action the data has not been set correctly the company name data source
34:49
correctly the company name data source
34:49
correctly the company name data source has not been set
34:53
correctly so just see this accessibility
34:56
correctly so just see this accessibility
34:56
correctly so just see this accessibility checker
35:00
If You observe this accessibility
35:02
If You observe this accessibility
35:02
If You observe this accessibility Checker which will help you like what it
35:06
Checker which will help you like what it
35:06
Checker which will help you like what it is saying right uh this descriped text
35:08
is saying right uh this descriped text
35:08
is saying right uh this descriped text for the AL uh the text for image is not
35:11
for the AL uh the text for image is not
35:11
for the AL uh the text for image is not present and
35:14
present and
35:14
present and also for this alternate text object is
35:17
also for this alternate text object is
35:17
also for this alternate text object is missing the alternative text like that
35:19
missing the alternative text like that
35:20
missing the alternative text like that it is mentioning uh the respective uh
35:23
it is mentioning uh the respective uh
35:23
it is mentioning uh the respective uh details of it
35:31
and now also we have another beautiful
35:34
and now also we have another beautiful
35:34
and now also we have another beautiful option that is called the spam Checker
35:37
option that is called the spam Checker
35:37
option that is called the spam Checker so what it is saying right so with this
35:41
so what it is saying right so with this
35:41
so what it is saying right so with this particular automatic meter we can see
35:44
particular automatic meter we can see
35:44
particular automatic meter we can see that okay this email is low risk the
35:46
that okay this email is low risk the
35:46
that okay this email is low risk the content and style CH did not trigger
35:48
content and style CH did not trigger
35:48
content and style CH did not trigger enough red flags to raise the concern so
35:51
enough red flags to raise the concern so
35:51
enough red flags to raise the concern so R recipients are more likely to open and
35:53
R recipients are more likely to open and
35:53
R recipients are more likely to open and engage with emails like this so it it is
35:58
engage with emails like this so it it is
35:58
engage with emails like this so it it is not it is very much important that uh
36:02
not it is very much important that uh
36:02
not it is very much important that uh for every person right uh to see based
36:06
for every person right uh to see based
36:06
for every person right uh to see based upon the content right there are um
36:08
upon the content right there are um
36:09
upon the content right there are um automatic triggers that are present at
36:11
automatic triggers that are present at
36:11
automatic triggers that are present at any different kinds of email engines
36:14
any different kinds of email engines
36:14
any different kinds of email engines what it will do right it will try to
36:16
what it will do right it will try to
36:16
what it will do right it will try to analyze the content by looking at the
36:19
analyze the content by looking at the
36:19
analyze the content by looking at the sender all these details and they will
36:21
sender all these details and they will
36:21
sender all these details and they will try to spam it so before doing that
36:23
try to spam it so before doing that
36:23
try to spam it so before doing that right based upon the content before
36:25
right based upon the content before
36:25
right based upon the content before sending it to any person right we can
36:28
sending it to any person right we can
36:29
sending it to any person right we can simply with our finger
36:31
simply with our finger
36:31
simply with our finger trips we can check okay how my content
36:34
trips we can check okay how my content
36:34
trips we can check okay how my content is there and how is my risk If You
36:36
is there and how is my risk If You
36:36
is there and how is my risk If You observe right my my content is fine and
36:39
observe right my my content is fine and
36:39
observe right my my content is fine and it is very much uh
36:42
it is very much uh
36:42
it is very much uh [Music]
36:43
[Music]
36:43
[Music] um very
36:46
um very
36:46
um very much very much low in Risk so that I can
36:50
much very much low in Risk so that I can
36:50
much very much low in Risk so that I can easily uh get to
36:55
it so now next next comes to write like
36:58
it so now next next comes to write like
36:58
it so now next next comes to write like uh sending the emails quickly without
37:01
uh sending the emails quickly without
37:01
uh sending the emails quickly without Building A J uh Journey
37:04
Building A J uh Journey
37:04
Building A J uh Journey so here right we can schedule the time
37:07
so here right we can schedule the time
37:07
so here right we can schedule the time uh Team uh we can click click on this
37:10
uh Team uh we can click click on this
37:10
uh Team uh we can click click on this one right ready to
37:13
send so we can add a subject as
37:21
well so loading the
37:23
well so loading the
37:23
well so loading the personalization if you go about here
37:29
so the subject it is missing I'm going
37:31
so the subject it is missing I'm going
37:31
so the subject it is missing I'm going to I can add that
37:37
subject
37:40
subject
37:40
subject um promotion
37:44
ma offer
37:47
ma offer
37:47
ma offer mail okay now again I will check my
37:55
content save
38:07
so at the back end it is saving my uh
38:10
so at the back end it is saving my uh
38:10
so at the back end it is saving my uh email template with the
38:19
details okay now again I'm just
38:22
details okay now again I'm just
38:22
details okay now again I'm just validating my content so if You observe
38:24
validating my content so if You observe
38:24
validating my content so if You observe earlier I have four notifications now I
38:27
earlier I have four notifications now I
38:27
earlier I have four notifications now I do have
38:29
do have
38:29
do have uh couple of notifications that is call
38:32
uh couple of notifications that is call
38:32
uh couple of notifications that is call to action and the the company name so
38:34
to action and the the company name so
38:34
to action and the the company name so now what I'm going to do here is the
38:38
now what I'm going to do here is the
38:38
now what I'm going to do here is the company name
39:06
and uh I I am going to use this one as
39:10
and uh I I am going to use this one as
39:10
and uh I I am going to use this one as of now just I am hard coding the values
39:12
of now just I am hard coding the values
39:12
of now just I am hard coding the values sign up uh now at call to action
39:22
offer so now again I will going to check
39:26
offer so now again I will going to check
39:27
offer so now again I will going to check my contents so if You observe my check
39:29
my contents so if You observe my check
39:29
my contents so if You observe my check content I don't see any particular uh
39:33
content I don't see any particular uh
39:33
content I don't see any particular uh errors so now I'm going to uh save this
39:37
errors so now I'm going to uh save this
39:37
errors so now I'm going to uh save this particular content now if You observe
39:39
particular content now if You observe
39:39
particular content now if You observe right I don't see any uh errors and all
39:43
right I don't see any uh errors and all
39:43
right I don't see any uh errors and all so this is how right you can uh
39:47
so this is how right you can uh
39:47
so this is how right you can uh easily perform these things
39:51
easily perform these things
39:51
easily perform these things now if you click on this particular U
39:56
now if you click on this particular U
39:56
now if you click on this particular U details let us see the different options
39:58
details let us see the different options
39:58
details let us see the different options that are present here it is test send
40:01
that are present here it is test send
40:02
that are present here it is test send and uh also it is refresh you can do
40:05
and uh also it is refresh you can do
40:05
and uh also it is refresh you can do that
40:06
that
40:06
that one save as and also the save save as
40:11
one save as and also the save save as
40:11
one save as and also the save save as template this is how you can do it click
40:14
template this is how you can do it click
40:14
template this is how you can do it click on ready to
40:19
send okay so
40:22
send okay so
40:22
send okay so my says that ready to send it is saved
40:26
my says that ready to send it is saved
40:26
my says that ready to send it is saved now I have couple of of options that is
40:28
now I have couple of of options that is
40:28
now I have couple of of options that is send now and uh schedule for later if I
40:32
send now and uh schedule for later if I
40:32
send now and uh schedule for later if I wanted to keep this as an scheduled for
40:34
wanted to keep this as an scheduled for
40:34
wanted to keep this as an scheduled for later then uh I can easily get that one
40:40
later then uh I can easily get that one
40:40
later then uh I can easily get that one so
40:42
so
40:42
so now if you wanted to specifically
40:44
now if you wanted to specifically
40:44
now if you wanted to specifically directly send any particular email just
40:47
directly send any particular email just
40:47
directly send any particular email just you can click on the send now and uh you
40:50
you can click on the send now and uh you
40:50
you can click on the send now and uh you can easily do that
40:59
[Music]
41:01
[Music]
41:01
[Music] so I don't have any segments so just
41:03
so I don't have any segments so just
41:03
so I don't have any segments so just segments are nothing but if you have the
41:07
segments are nothing but if you have the
41:07
segments are nothing but if you have the group of people where there is no no
41:10
group of people where there is no no
41:10
group of people where there is no no need for you to send each and email each
41:12
need for you to send each and email each
41:12
need for you to send each and email each and to send an email to each and every
41:15
and to send an email to each and every
41:15
and to send an email to each and every customer so for that if you have a group
41:18
customer so for that if you have a group
41:18
customer so for that if you have a group of customers who are very much
41:19
of customers who are very much
41:19
of customers who are very much interested for that particular product
41:22
interested for that particular product
41:22
interested for that particular product and their offer simply you can create a
41:24
and their offer simply you can create a
41:24
and their offer simply you can create a segment with those people and uh then
41:26
segment with those people and uh then
41:26
segment with those people and uh then you can can do that so you can also
41:28
you can can do that so you can also
41:28
you can can do that so you can also create any segment here so for this uh
41:32
create any segment here so for this uh
41:32
create any segment here so for this uh part of it just you can click on the
41:33
part of it just you can click on the
41:33
part of it just you can click on the preview and
41:35
preview and
41:35
preview and test you can uh see that details if you
41:38
test you can uh see that details if you
41:38
test you can uh see that details if you wanted to do that uh you can also uh get
41:41
wanted to do that uh you can also uh get
41:41
wanted to do that uh you can also uh get that details so now there are few
41:44
that details so now there are few
41:44
that details so now there are few settings that are present
41:52
here so in this particular one there are
41:56
here so in this particular one there are
41:56
here so in this particular one there are feature searching uh switches that are
41:58
feature searching uh switches that are
41:58
feature searching uh switches that are present so how we can prevent uh sending
42:03
present so how we can prevent uh sending
42:03
present so how we can prevent uh sending the duplicate emails so at times right
42:07
the duplicate emails so at times right
42:07
the duplicate emails so at times right see a customer feel bad if at all the
42:11
see a customer feel bad if at all the
42:12
see a customer feel bad if at all the same offer email sent couple of times on
42:16
same offer email sent couple of times on
42:16
same offer email sent couple of times on a same day right so which will cost us
42:21
a same day right so which will cost us
42:21
a same day right so which will cost us lose of the reputation so during that
42:24
lose of the reputation so during that
42:24
lose of the reputation so during that time right what we have to do we have to
42:26
time right what we have to do we have to
42:26
time right what we have to do we have to come here under the settings you come to
42:29
come here under the settings you come to
42:29
come here under the settings you come to the feature switches and that if You
42:33
the feature switches and that if You
42:33
the feature switches and that if You observe right email sending I can say
42:36
observe right email sending I can say
42:36
observe right email sending I can say that email D duplication what I will say
42:38
that email D duplication what I will say
42:38
that email D duplication what I will say I will enable it what it will say right
42:41
I will enable it what it will say right
42:41
I will enable it what it will say right it will disallows sending the same email
42:43
it will disallows sending the same email
42:43
it will disallows sending the same email more than once to an email address so
42:46
more than once to an email address so
42:46
more than once to an email address so this is a generic setting that applies
42:48
this is a generic setting that applies
42:48
this is a generic setting that applies to all segment based Journeys okay that
42:50
to all segment based Journeys okay that
42:50
to all segment based Journeys okay that means even though in your segment you
42:53
means even though in your segment you
42:53
means even though in your segment you have a group of customer emails that are
42:56
have a group of customer emails that are
42:56
have a group of customer emails that are present if you switch on this feature
43:01
present if you switch on this feature
43:01
present if you switch on this feature then even though you Tred accidentally
43:06
then even though you Tred accidentally
43:06
then even though you Tred accidentally send an email two times that second
43:09
send an email two times that second
43:09
send an email two times that second email will not reach to that particular
43:11
email will not reach to that particular
43:11
email will not reach to that particular Customer because of email d d
43:14
Customer because of email d d
43:14
Customer because of email d d duplication and also right there is one
43:17
duplication and also right there is one
43:17
duplication and also right there is one one more important thing is for
43:20
one more important thing is for
43:20
one more important thing is for any marketing email that you sent there
43:24
any marketing email that you sent there
43:24
any marketing email that you sent there was an rule
43:28
was an rule
43:28
was an rule that you have to explicitly give an
43:31
that you have to explicitly give an
43:31
that you have to explicitly give an option for any customer to unsubscribe
43:35
option for any customer to unsubscribe
43:35
option for any customer to unsubscribe that particular email uh marketing
43:38
that particular email uh marketing
43:38
that particular email uh marketing emails in your part of your uh email
43:43
emails in your part of your uh email
43:43
emails in your part of your uh email body or at the email footer so for that
43:47
body or at the email footer so for that
43:47
body or at the email footer so for that you can do this like enable One enable
43:50
you can do this like enable One enable
43:50
you can do this like enable One enable one click unsubscribe for supported
43:52
one click unsubscribe for supported
43:52
one click unsubscribe for supported email clients
43:55
email clients
43:55
email clients and what it will do is this feature will
43:57
and what it will do is this feature will
43:57
and what it will do is this feature will allow
44:00
allow
44:00
allow uh the people uh the
44:04
uh the people uh the
44:04
uh the people uh the customers to unsubscribe for certain
44:07
customers to unsubscribe for certain
44:08
customers to unsubscribe for certain amount of time so I have saved my
44:13
changes so this is how right uh you can
44:17
changes so this is how right uh you can
44:17
changes so this is how right uh you can easily perform any particular prevent uh
44:21
easily perform any particular prevent uh
44:21
easily perform any particular prevent uh uh okay you can also keep that in mind
44:26
uh okay you can also keep that in mind
44:26
uh okay you can also keep that in mind like whenever you are sending any
44:29
like whenever you are sending any
44:29
like whenever you are sending any particular emails then you can enable
44:32
particular emails then you can enable
44:32
particular emails then you can enable this email D duplication and on click on
44:38
unsubscribe so now let's go to this uh
44:41
unsubscribe so now let's go to this uh
44:41
unsubscribe so now let's go to this uh uh email
44:45
to so if I wanted to send
44:51
that obviously I will get uh an issue
44:56
that obviously I will get uh an issue
44:56
that obviously I will get uh an issue saying that you don't have any segment
44:58
saying that you don't have any segment
44:58
saying that you don't have any segment that is
45:03
present let us try it
45:20
out and also during the Live email
45:23
out and also during the Live email
45:23
out and also during the Live email campaign right if at times if you wanted
45:25
campaign right if at times if you wanted
45:25
campaign right if at times if you wanted to update our uh email campaign one uh
45:31
to update our uh email campaign one uh
45:31
to update our uh email campaign one uh at the instantly then you can see that
45:34
at the instantly then you can see that
45:34
at the instantly then you can see that one okay accidentally I say that
45:39
ABC I can click on the
45:48
edit so now what I'm going to see here I
45:53
edit so now what I'm going to see here I
45:53
edit so now what I'm going to see here I can
45:57
rechange that one I can save
46:01
rechange that one I can save
46:01
rechange that one I can save that and now I can make this as an ready
46:06
that and now I can make this as an ready
46:06
that and now I can make this as an ready to send I can validate
46:11
it now I can send it send now
46:30
with this particular option right uh I
46:32
with this particular option right uh I
46:32
with this particular option right uh I can easily uh get that the
46:37
can easily uh get that the
46:37
can easily uh get that the people or the customers whom I wanted
46:43
to send the
46:50
details okay it is taking some time so
46:52
details okay it is taking some time so
46:52
details okay it is taking some time so preview and test I can see it like if I
46:55
preview and test I can see it like if I
46:55
preview and test I can see it like if I wanted to click on Ed
46:57
wanted to click on Ed
46:57
wanted to click on Ed sample data I can do that so the company
47:01
sample data I can do that so the company
47:01
sample data I can do that so the company address if I wanted to see it I can do
47:04
address if I wanted to see it I can do
47:04
address if I wanted to see it I can do that
47:20
one okay so now this is uh present if I
47:24
one okay so now this is uh present if I
47:25
one okay so now this is uh present if I wanted to see any insights like whenever
47:27
wanted to see any insights like whenever
47:27
wanted to see any insights like whenever if you wanted to if you have sent any
47:29
if you wanted to if you have sent any
47:29
if you wanted to if you have sent any emails how many emails have been uh open
47:33
emails how many emails have been uh open
47:33
emails how many emails have been uh open that's how this click rate and the click
47:35
that's how this click rate and the click
47:35
that's how this click rate and the click to open rate Market as spam all these
47:39
to open rate Market as spam all these
47:39
to open rate Market as spam all these details you can easily get that by using
47:42
details you can easily get that by using
47:42
details you can easily get that by using this customer insights uh without any
47:45
this customer insights uh without any
47:45
this customer insights uh without any particular
47:46
particular
47:46
particular [Music]
47:52
issue okay
48:01
so in this way right uh so Microsoft
48:04
so in this way right uh so Microsoft
48:04
so in this way right uh so Microsoft marketing app offers an uh excellent
48:08
marketing app offers an uh excellent
48:08
marketing app offers an uh excellent comprehensive uh suit of features which
48:11
comprehensive uh suit of features which
48:11
comprehensive uh suit of features which are designed to uh simplify and enhance
48:15
are designed to uh simplify and enhance
48:15
are designed to uh simplify and enhance every aspects of email marketing
48:17
every aspects of email marketing
48:17
every aspects of email marketing process and from content generation and
48:20
process and from content generation and
48:20
process and from content generation and design customization we can use this
48:23
design customization we can use this
48:23
design customization we can use this powerful powerful uh platform that that
48:27
powerful powerful uh platform that that
48:27
powerful powerful uh platform that that uh we can readily use
48:34
it so with that right uh we we have
48:38
it so with that right uh we we have
48:39
it so with that right uh we we have covered this particular different demos
48:41
covered this particular different demos
48:41
covered this particular different demos of uh using these uh
48:47
details thank you V uh yeah so uh thank
48:51
details thank you V uh yeah so uh thank
48:51
details thank you V uh yeah so uh thank you very much for covering this on the
48:54
you very much for covering this on the
48:54
you very much for covering this on the demo so I hope uh this will be very
48:58
demo so I hope uh this will be very
48:58
demo so I hope uh this will be very insightful to our uh audience and we
49:01
insightful to our uh audience and we
49:01
insightful to our uh audience and we will be uh in the next uh session we
49:04
will be uh in the next uh session we
49:05
will be uh in the next uh session we will be bringing some more topics on
49:07
will be bringing some more topics on
49:07
will be bringing some more topics on that so as I said that if you uh you
49:09
that so as I said that if you uh you
49:10
that so as I said that if you uh you know due to some reason you are not able
49:11
know due to some reason you are not able
49:11
know due to some reason you are not able to see our past sessions you can go to
49:15
to see our past sessions you can go to
49:15
to see our past sessions you can go to YouTube and uh check for the you know sh
49:17
YouTube and uh check for the you know sh
49:17
YouTube and uh check for the you know sh sh Corner live TV there all our sessions
49:20
sh Corner live TV there all our sessions
49:20
sh Corner live TV there all our sessions are available there and you can watch
49:23
are available there and you can watch
49:23
are available there and you can watch that and you can share with your friends
49:24
that and you can share with your friends
49:24
that and you can share with your friends and with your community and
49:27
and with your community and
49:27
and with your community and uh uh like share uh our uh sessions and
49:31
uh uh like share uh our uh sessions and
49:31
uh uh like share uh our uh sessions and we will be back with the new topics uh
49:34
we will be back with the new topics uh
49:34
we will be back with the new topics uh you know on the uh next time so we will
49:37
you know on the uh next time so we will
49:37
you know on the uh next time so we will have some more topics from the customer
49:39
have some more topics from the customer
49:39
have some more topics from the customer inside so thank you very much for
49:41
inside so thank you very much for
49:41
inside so thank you very much for joining us
49:44
today thank you
49:47
today thank you
49:47
today thank you [Music]
#Business & Productivity Software
#Email