0:00
this is a bit controversial but I think
0:02
there's been this perception that
0:03
leaders are out of the detail right if
0:05
you're the leader in the presidential
0:07
format you are floating above but I
0:11
think for me the thing that I've learned
0:13
is the best leaders know exactly when to
0:16
get into the detail they are deeply
0:18
obsessed with customer experience the
0:20
technology product we deliver how we
0:22
deliver it the feedback that we hear and
0:25
how we can iterate and I think that
0:27
principle is tied to the ability to then
0:30
take that approach and allow you to move
0:33
at a velocity that is required in an
0:36
increasingly Speedy World um and so I
0:40
was never somebody that you know had
0:42
this ambition to be a CEO um but um
0:45
again very very fortunate to have had uh
0:47
incredible mentors people that I've
0:49
worked with colleagues and peers who've
0:51
really helped me learn um how uh my own
