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Over the past few months, CitiAM has spoken to many businesses who state they're already using Generative AI to improve their chatbot services, which help with customer service requests
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This in turn is freeing up their employees to work on more creative and more strategic tasks
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There are also ethical issues to consider because generative AI is trained on data that humans themselves have already created
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so this bias can be reflected in the Generative AI systems. We at CitiAM would like to know, have you already started using Generative AI
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Let us know in the comments below