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Hello, I'm Rupert Harri, the managing
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editor of City AM and I'm here at the
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business leader Growth 500 awards with
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Wendy Woo of Wendy Woo Tours who's won
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the female trailblazer of the year
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award. Congratulations.
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Thank you. So Wendy, could you just give
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us a bit of an oversight of what your
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business does and how it's grown?
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Okay. Yes. Uh Wendy Tours is the number
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one specialist for Turkey, Japan and
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And Central Asia. So we are highly
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specialist and we are the number one and
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also the best specialist to operator in
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the UK. We won that title for 15 years.
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Yeah. But as you know during the co
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there was no trouble. The good thing is
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afterwards we bounced back and it's just
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been wonderful. This is a big surprise
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So there's a lot of hard work that's
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gone into this business since it was
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founded in the '9s and how different has
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the past 5 years been from previous
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years that you've seen?
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It's very different. Two things remains
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the same. One is the our wonderful team
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because it's all about the people. We
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are very very passionate team and we
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never feel satisfied until the customer
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come back and back again again otherwise
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we don't have a dog job. So that's one
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remain the same. Number two is customer.
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Our customers are wonderful people and
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we love them and they love us. So during
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the co right you when nobody can travel
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all the country closed and they said to
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us it's all well and good you show all
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these wonderful place such as China and
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Japan domestically but we can't go so
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take us anywhere so then what happened
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we said we specialize there they say we
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don't care take us anywhere we love the
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things you do so we say where Scotland
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so we took them to Scotland the British
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people, we take them to Scotland and we
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take them to Portugal and then when the
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co is over and they just we became
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bigger and better and they kind of even
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closer with us. We Yeah. So our passion
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is dos and our passion is to serve.
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So CO was a mixed blessing then. CO is
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devastating, terrible, but there's
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silver lining in it for sure.
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Come out bigger and stronger like a
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phoenix rising from the ashes.
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That's right. That's right. And this one
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is such a nice surprise. I didn't expect
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it because this gross 500 is really big
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thing. And we were just thinking how
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wonderful, but could not believe it that
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we won. Unbelievable. So happy. So
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happy. So now you've won the award. What
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is your what what are your plans for the
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next five or 10 years with the business?
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Yeah, we are very proudly British and
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also we are very proudly global and so
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our team is very very ambitious. So we
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have team in here UK we also have in
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Australia in New Zealand and our goal is
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to make our tour specialist tours even
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better even bigger with special royal
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journey royal collection and also
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specialist Christmas collection and
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going to more and iconic countries
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because in the past we just do China,
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Japan right which is now so popular and
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we do central Asia but now we go to more
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countries. We go to Jordan, we go to
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Turkey and we also go to yeah many. So
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therefore we want to do more and our
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customers keep coming back. We want them
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to travel with us for 20 times then we
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Well that's great. Well thank you. That
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sounds very exciting and congratulations
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Thank you. Thank you Robert. Nice