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New information this midday following a
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cyber attack on Georgia's SNAP call
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center. Federal officials confirm
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several other states have quote reported
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incidents related to this matter. The
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USDA says that includes Delaware,
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Indiana, Iowa, Ohio, Oklahoma, and
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Virginia. This update comes two weeks
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after Georgia's Department of Human
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Services said bots attempted to attack
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the call system SNAP families use to
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check their balances and transactions.
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The incident prompted the state to ask
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its third party vendor to shut it down.
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A select group of EBT cards were also
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locked for security, but some families
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now say they can't unlock their cards in
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order to use their SNAP food benefits.
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While DHS has called the incident a
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cyber attack, the vendor overseeing the
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cards called Conduit describes it as a
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quote suspicious activity. Conduent
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tells 11 alive fraud attempts on such
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systems are common in call centers and
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says it works with states to block
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suspicious activity. Georgia officials
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they say directed the call system to
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remain shut down. Conduin also tells us
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that additional precautionary steps to
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take the IVR offline for an extended
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period of time has not been taken in
