0:00
on the 8th of October 2024 singtel's
0:03
fixed line voice service faced
0:07
disruption this affected some
0:09
residential and corporate users
0:11
including government emergency phone
0:13
lines such as sdfs 995 and spf's 999
0:18
lines and customer service lines for
0:21
some government agencies Healthcare
0:23
organizations and companies mha and moh
0:27
will be responding to queries on the
0:29
service impact on their respective
0:31
sectors arising from the incident during
0:34
the disruption it's estimated that half
0:36
of the calls could still be connected
0:39
all services were progressively restored
0:42
over a 4-Hour time period from the start
0:47
incident imda the infocom media
0:49
development Authority takes a serious
0:52
view of this incident and is
0:53
investigating the cause of this
0:54
disruption and whether singtel's
0:56
incident response was
0:58
adequate preliminary findings suggest
1:01
that there was a technical issue which
1:03
affected the proper functioning of a
1:05
network component in one of the two
1:07
systems supporting sel's fixed line
1:11
service the two systems located in
1:14
separate telephone exchanges are
1:16
designed to immediately take over the
1:18
full load of the other system when one
1:22
malfunctions however in this instance
1:24
the failover did not happen seamlessly
1:27
which caused the intermittent service
1:29
disruption there's no evidence to
1:31
suggest that the incident was related to
1:33
a sabotage or Cyber attack imda is
1:37
investigations the Telecommunications
1:39
Network in Singapore is a key
1:41
infrastructure that supports our
1:43
nation's connectivity needs and
1:45
requirements imda holds key service
1:47
providers like singel to high service
1:50
standards and requires them to conduct
1:52
regular audits on their network and
1:55
infrastructure this includes ensuring
1:57
the security of network design
2:00
redundancy measures and business
2:02
continuity plans service providers must
2:04
also ensure that their networks are
2:06
resilient against disruptions imda will
2:09
not hesitate to take strong action under
2:11
the telecommunication act including
2:14
imposing Financial penalties should any
2:17
identified imda is working with mha SDF
2:21
and SPF to conduct a comprehensive
2:24
review on the availability of our
2:26
emergency hotlines when disruptions
2:28
occur the work of engaging the public
2:31
and educating the public on U responses
2:34
to crisis whether of a personal nature
2:37
or social nature uh continues and uh we
2:41
as uh we know we have a number of
2:44
initiatives including for example
2:45
emergency preparedness days uh we uh do
2:50
tabletop exercises around for example
2:53
incidents that can affect our social
2:54
harmony including those involving race
2:56
and religion and a key component of all
2:58
of these is in indeed the act of
3:01
communicating mha and imda are working
3:03
very closely um on the review of this
3:06
particular incident and if there are
3:08
lessons that we can extract that then
3:10
engage with some of our efforts around
3:12
public education and do that better that
3:14
is certainly something that we will
