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the town of Apex was recently hit with a
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Cyber attack and now months later people
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who live there are being hit with
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extremely high utility bills because of
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it CBS 17's Harrison grub is joining us
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in now Harrison uh what happened here
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yeah well that Cyber attack happened in
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July and had a major impact on the
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software used to Bill customers for
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utilities baffling bills in Apex it's
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huge Stacy Johnson just received this
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utility bill in the mail showing total
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charges close to6 $50 with 363 due we
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know that the past two months have had
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record pies and we're aware of that and
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we are expecting a little bit higher but
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we were not expecting to go from $200 to
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$643 town leaders say she and other
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homeowners are seeing amounts from the
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last two months a Cyber attack in July
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led to issues with the town's billing
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software making it impossible to
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calculate the customers actual usage in
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July in parts of August we know that
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there was an issue so we kind of
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estimate ated and paid about
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250 but still when I got the bill and
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saw 643 we were shocked other homeowners
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are still waiting for theirs it's just
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kind of that unknown of what to expect
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like Johnson Billy Bernett has just been
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paying his typical monthly payment check
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it out every month um for us we just got
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a pool put in and we're wondering how
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that what our water bill is going to be
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like what our Energy bill is going to be
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like Town officials say other factors
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like the Heat and rate increases could
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also be causing higher bills for some
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homeowners Johnson still has concerns we
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have been trying to contact the town to
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find out what is the accurate amount due
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now the town tells me they will not be
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giving penalties or disconnecting any
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accounts until customers have a chance
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to talk with customer service live in
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studio Harris gr CBS 17 News
