0:00
Some people don't know what's going on
0:01
and then some people are expecting new
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cards in the mail. We can't speak to a
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case worker. We can't really talk to a
0:08
Tonight, confusion is turning into
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crisis for some Georgia families who
0:12
tell 11 alive they are desperate for
0:14
answers following a cyber attack on
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Georgia's SNAP call center three weeks
0:19
ago. The state confirmed Friday some
0:22
impacted SNAP users are being sent new
0:24
EBT cards. But many tell 11 Alive
0:27
consumer investigative reporter Liza
0:29
Lucas they're still stuck. One mother of
0:32
three told Liza she has hundreds of
0:34
dollars in benefits she's waiting for.
0:36
But when she tried to activate her new
0:38
card, she got an error message. She says
0:40
she's not the only one struggling.
0:43
It's older people in here with
0:49
It's a young lady that just left with a
0:51
newborn baby. It's just real
0:53
heartbreaking. Now, we have pressed
0:55
Conduit, the third-party vendor that
0:57
runs Georgia's EBT system, for answers,
1:00
and we've reached out to the state as
1:02
well. To see more of our in-depth
1:04
coverage of issues plaguing SNAP users,
1:07
look for our Inside 11 Alive News
1:09
Investigate segment over on 11 Alive
