Video thumbnail for Negotiation Mastery: tactical empathy training - breaking down and rebuilding negotiation skills

Negotiation Mastery: tactical empathy training - breaking down and rebuilding negotiation skills

Aug 18, 2026
Get FREE access to The Black Swan Group’s book 5 Negotiation Tactics for Dealing with Difficult People here: Stop asking questions that get nowhere. Try using Labels & Mirrors, two of the foundational Black Swan negotiation skills. What do they look like in action? Chris and Derek put them to the test during this hands-on example at one of our Tactical Empathy seminars. Check it out! =============================================================== Don’t Miss Out on the Latest Negotiating Insights! Subscribe ️ ️The Edge Newsletter: About The Black Swan Group Founded and led by former lead FBI negotiator, Chris Voss, the Black Swan Group has 10+ years of experience working with companies and individuals on taking their negotiation skills to the next level. Chris’ book, Never Split the Difference, is a Wall Street Journal bestseller and has sold over 2 million copies worldwide. Our expert team of coaches discuss everything from silence techniques to influential empathy. Connect with The Black Swan Group Website: Instagram: Twitter: Facebook: LinkedIn: