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You press the volume button on your Roku
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remote, but nothing happens. The menus
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and apps still work, and the navigation
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buttons respond normally, but the volume
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and power buttons don't work. It may
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look like the remote is broken, but
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that's usually not the case. These
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buttons control your TV, not the Roku
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itself. If the remote loses its
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connection with the TV, the buttons stop
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responding. The good news is this is a
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common problem and usually easy to fix.
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In this video, I'll show you a few
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simple steps to get the volume and power
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buttons working again. Let's start with
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a few quick checks because sometimes the
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solution is very simple. Remove the
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batteries from the remote and put them
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back in or replace them with fresh ones
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if needed. Weak batteries can cause
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certain buttons to behave strangely even
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when the remote still navigates menus.
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After that, look at the front of your TV
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and make sure nothing is blocking the
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infrared sensor. The remote needs a
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clear line of sight to control the TV's
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volume and power function. If that
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didn't fix it, try a quick power reset.
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Unplug your Roku device from the power
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outlet and wait about 10 to 20 seconds
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before plugging it back in. This clears
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temporary system glitches that sometimes
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interfere with remote commands. Now,
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let's restart the Roku system from the
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settings menu. Using your remote, go to
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settings, then system, then power, and
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select system restart. Wait for the
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device to fully restart and then test
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the volume and power buttons again. If
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the buttons still don't work, the next
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step is to repair the remote connection.
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Remove the batteries from the remote.
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Then press and hold the pairing button
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inside the battery compartment. Keep
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holding it until you see the pairing
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message appear on your screen. Once the
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remote reconnects, test the buttons
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again. Now, let's move to the most
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important step because this is what
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fixes the problem for most people. You
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need to set up the remote to control
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your TV. Go to settings, then remotes
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and devices. Select remote and choose
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setup remote for TV control. Follow the
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on-creen instructions and complete the
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audio test. When asked, choose the
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correct TV brand. Once the setup
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confirms success, try the volume and
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power buttons again. If the volume still
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doesn't respond, another option is
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changing how the remote controls the TV.
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Start with the infrared setup, which is
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the standard way the remote communicates
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with the TV. If that still doesn't work,
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try using HDMI CEC control instead. This
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allows the Roku to control the TV
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through the HDMI connection. For HDMI
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CEC to work, your Roku device must be
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connected to the TV using an HDMI cable.
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You will also need to enable HDMI CEC in
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your TV's settings. Depending on the TV
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brand, this feature may appear under
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different names like Bravia Sync, Anet
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Plus, Arc, or T-Link. These are all
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versions of HDMI CEC that allow external
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devices to control the TV. If the
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problem started after a Roku update, run
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the TV control setup again and restart
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the device once more. In many cases,
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this issue is caused by a configuration
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glitch rather than a broken remote. If
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none of these steps fix the problem, you
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can still control the volume using the
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Roku mobile app as a temporary solution.
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The app works as a remote and allows you
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to adjust the TV volume until the
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physical remote is working again. At
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this point, you've ruled out battery
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problems, pairing issues, TV control
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setup errors, and connection glitches.
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In most cases, one of these steps
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restores the volume and power buttons.
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If this video helped you fix the issue,
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give it a thumbs up and subscribe for
3:20
more easy tech fixes. And let me know in
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the comments, is it just the volume
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button not working or both volume and
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power? Thanks for watching and I'll see
