Up next in 10
Moody checked in with John from Crystal Windows to see how they were doing during the current lockdown period, and find out more about plans for return to the 'New Normal' There's a nice illustration of how their glass curtains can add the 'Wow Factor' to your property too. Our thanks to John and the team, who have been contactable throughout this time via the website www.crystalwindows.es
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0:00
yawning mrs. BAE radio keeping in mind
0:02
everything that's going on as far as
0:03
lockdown goes and the gradual
0:05
de-escalation of measures and getting
0:07
some big guests on as well his somebody
0:09
who wasn't even if he didn't know him
0:11
personally or the name he would know the
0:14
business as certainly and his jingle his
0:16
John Clements from crystal windows 1
0:18
John well I'm doing fine thank you yes I
0:21
mean the obvious question is how are you
0:23
coping because the sort of business you
0:27
are not ideal situation like a lot of
0:29
people at the moment it's been quite
0:32
difficult for us we're actually in
0:34
lockdown at the moment and this was this
0:37
is a government instruction for
0:39
obviously for health reasons which are
0:40
totally get but it does make things
0:42
difficult for you
0:44
the good news is the government has been
0:45
very helpful financially and for that
0:48
reason we've been able to keep all that
0:50
stuff on we've got everybody together
0:52
the team of your life or when we do go
0:55
back into work we're ready to rock and
0:57
roll
0:57
ok now any idea on the date of opening
1:00
because we're starting to see some
1:01
businesses gradually reopen some of the
1:04
smaller ones yours may be in a slightly
1:06
different category but have you got a
1:08
date the latest we've had is done that
1:12
is that will be that on Friday
1:14
don't take a decision of them give an
1:16
indication of a decision they're going
1:18
to take on Saturday which would see it
1:21
being taken out of alarm the first
1:23
initial phase of the alarm now when that
1:25
happens we're able to go back to work
1:27
because we're able to visit clients and
1:29
close the plans visit the factory
1:31
following the protocols obviously but
1:35
that's at the moment our hair store our
1:37
legal people are telling us that seems
1:39
to be the indication so we've got a plan
1:41
on that basis on the surmise although it
1:44
will happen but we probably won't know
1:46
the real conditions until believe it or
1:48
not probably Saturday afternoon but the
1:51
thing is you've kind of imagine like a
1:54
lot of businesses you have been
1:55
contacted all via phone and email for
1:58
any inquiries well yeah as I say the
2:01
fact is in lockdown for obvious reasons
2:04
but there are sales guys are still still
2:08
up from working in fact they've been a
2:09
little bit busier than imagine the last
2:11
week or so
2:12
it's been quite encouraging they're
2:15
compatible by a telephone or the usual
2:17
thing on the website or via a email or
2:21
on whatsapp or by telephone on Facebook
2:24
of course now the thing is we've been
2:26
talking about installers going out to
2:29
fit new windows funnily enough glass
2:31
curtains that sort of thing but you've
2:33
also got the showroom which is a big
2:35
part of what you do so if people can
2:36
come and see exactly what products are
2:38
on offered that will be an issue as well
2:41
so that's in the factory opening up what
2:43
procedures would you have in place for
2:45
people are starting to drift back and
2:47
have a look around very much
2:50
what you've seen supermarkets and shops
2:52
will be social distance indices that the
2:55
prime concern make sure that that's in
2:57
here too
2:58
there will be disinfectants gloves masks
3:01
for everybody and all the working staff
3:04
there's a funny looks they arrive just
3:06
about and I think about an hour's time
3:08
some of all places from Italy some glass
3:11
screen support on the on the desktops
3:14
just to make it easier for people to
3:16
talk to each other because it's
3:18
difficult with the masks on to
3:19
communicate and you've run a workshop
3:21
then you can make yourself the earth I'm
3:23
sure but if you're actually trying to
3:25
talk about people's requirements for
3:28
windows or nails or glass curls etc it
3:32
seems to be difficult to mass because
3:33
there's the hot and steamy you can't you
3:36
sound a little bit muffled sometimes and
3:38
you can't get that scene but what do you
3:40
call it that clear contact yeah
3:43
conversation going with people no right
3:45
so the idea of the glass crews have also
3:46
got a portable one which means that if
3:49
anybody wants to come and see as in the
3:51
in their homes this is perfectly fine
3:52
we'll follow the same protocols but then
3:55
we've got a little portable glass screen
3:57
that you can actually set up so people
3:59
can relax take the masks off keep the
4:01
distance and and talk properly so that
4:04
that'll be a help it's an it's an odd
4:06
thing isn't it it's gonna be what they
4:07
call a game changer all of this
4:08
certainly for a long period of time
4:10
anyway have you seen the suggestions
4:12
that they have little glass cubicles on
4:13
the beaches that's key keep everyone
4:15
apart so you might be able to go down
4:21
safety first and all of that but it's
4:24
going to be hard to police all of this
4:25
when people are
4:26
countin about but as far as you being
4:29
contact about as who say making
4:30
appointments that's the thing as well
4:32
because you know well you not out maybe
4:35
doing the work at the moment taking
4:37
inquiries how is that going you getting
4:39
people all he's still getting people
4:40
getting in touch yeah it was very
4:42
encouraging because you're quite right
4:45
but no but I think you've said at the
4:46
outset that this was difficult times
4:48
people didn't really know what that what
4:50
the size of the magnitude of this
4:51
problem was going to be and so for
4:54
sometime everybody's a little bit of
4:56
shock including ourselves and sure and
4:58
yourself but it looks like it looks like
5:02
we're over the worst of this at the
5:04
moment looking at the figures I think
5:06
people just sort of said well look you
5:08
know they're not you know if I need to
5:09
get on with things and what being
5:11
respectful as well because it you know
5:13
this has been a very very difficult time
5:16
and we still need to be very very
5:18
careful going forward yes a part of your
5:20
what you're doing at the moment
5:21
obviously taking inquiries but there
5:23
will be a bit of forward planning as
5:25
well how is it going to affect what
5:28
you'd normally do going forward well
5:30
funny enough we're talking about this
5:31
yesterday and there's a number of ways
5:34
you can add installations file of it's
5:36
quite quite straightforward because well
5:39
if we got us on these how to install
5:41
windows doors except a glass current
5:43
glass curtains obviously a little bit
5:44
easier on Irene closure because you're
5:46
outside the house but even where it's a
5:48
window window replacement what we do is
5:52
where the masts the gloves we disinfect
5:55
stuff there are plastic sheeting that we
5:57
put down anyway we've always used it
5:59
does seating but this is disposable
6:01
stuff and it gets to take down
6:02
everywhere you are well it lends itself
6:04
perfectly to what we're going to do and
6:06
the idea then would be we work in
6:08
certain areas the house the client would
6:10
be in certain other areas of the house
6:12
which we've always done incidentally
6:14
anyway it's a logical way to work in in
6:16
cap compartments ago like finish a
6:18
window cleaner room leave everything
6:20
and span and move on to your next
6:22
area instead of having the whole house
6:25
in uproar so these are procedure to that
6:28
extent we've always kept and then the
6:32
other thing we've been able to do is the
6:33
client as as we notice we've been
6:36
contacting clients to see how they feel
6:38
about it and some clients have said a
6:40
lot
6:40
here's the key I'll say let the London
6:42
I'm going for a game of golf etc etc
6:43
we've that later on in the day flying
6:46
your own with it
6:46
and we've had people say look I can't
6:48
get back from the UK but I'm going to
6:50
post the keys because these are things
6:52
we've done many times in the past
6:54
anyways work without a key holder so
6:57
it's not been as problematic as it would
6:59
seem from the outset you know no no I
7:01
guess because you've been around for
7:03
while people know you people know the
7:04
business that they trust you on that
7:06
side of things anyway and can count on
7:09
you to do a good job
7:10
well here's the thing I've always wanted
7:12
this about some window fitting so you do
7:14
that you work on one bit at a time this
7:15
there's no one living there because you
7:18
need to make sure that the the new
7:19
window gets back in by the end of the
7:20
day right that's absolutely right but
7:22
generally speaking the fitting team
7:24
should be put in analysis complications
7:26
you could be putting three or four
7:27
windows in and sometimes more in a day
7:30
so I want to say while you're working in
7:33
a circuit partner sometimes it might be
7:35
worth it to take two or three windows
7:37
output to a feedback if in the same room
7:39
you know for example around and then you
7:41
plaster cement make good clean off
7:43
lifted off seats and then go into it
7:45
literally close the door behind you and
7:47
go on to the next area the big mistake
7:49
of seeing with with other companies or
7:52
other installers if they rip out all the
7:55
windows then they fit all the windows
7:57
there's a piece of glass doesn't fit
7:59
somewhere so the house is open it's just
8:02
not the the best way to go you know so
8:05
I'm a window installer myself from a
8:07
joiner by trade so hours I've been
8:10
installing in the UK and it's been for a
8:13
long time so it's nothing really new to
8:16
me murder no sure now you and I have
8:18
already mentioned the glass curtains
8:20
it's a big part of what you do these are
8:21
pretty popular these days many inquiries
8:23
for those at the moment have been it was
8:27
one coming from nylon just just
8:28
yesterday and it seems to be a lot of
8:31
people just beat me and you've been
8:33
doing we've been sad at home with not a
8:35
lot to do and you look around you
8:37
thinking what I need to paint this I'll
8:39
tidy that or four or some kind of an
8:41
improvement and and the weather in April
8:43
was during this lockdown it was awful
8:46
well if you can't get out on denying
8:48
enjoy the views you sat in the doubt
8:49
watching that watching Sky TV which is
8:52
exactly
8:53
really the idea you know no so just a
8:56
little bit more about those the glass
8:58
curtain so its various sort of functions
9:01
for them keeping drafts and that sort of
9:03
things but as you say enjoying the views
9:05
from where you are
9:06
yes I mean I used my problem is I use
9:09
the word Glasgow and I think everybody
9:10
knows what it looks like and and it's
9:13
nice she glasses looks like a curtain
9:16
but the idea is that usabout if you
9:18
wanted to open it up you start at one
9:20
end open one of the panels it's a in the
9:23
top in the left hand corner the next
9:25
panel would slide in line into that
9:27
corner and turning that corner and then
9:29
the third power would do the same thing
9:31
so it's an in-line system that slides
9:33
across into the corner and then turns
9:35
into the room so the thing opens up
9:38
completely 100% but don't forget you can
9:41
also have it fully closed a little bit
9:43
closed you can if each of these panels
9:46
are independent so it's a completely
9:48
adaptable and flexible system I hope
9:50
that made sense to you and dare I say
9:52
adding a bit of value to your property
9:54
as well on your attic I think that is
9:56
the case well the wow factor of a glass
9:58
curtain especially when they combine it
10:00
with his knock through see from the
10:02
laund into the nya and put a glass
10:04
curtain or a folding door system between
10:06
the two spaces when those two areas open
10:09
up it can be spectacular that the
10:12
difference so there is an add-on value
10:15
and I don't think giving measured in in
10:17
Euros it's the wow factor then lifts
10:19
that property above all the rest
10:21
whenever somebody views it yeah and just
10:24
in case you want a proper illustration
10:26
of it there are some videos on your
10:28
website to cause crystal windows dots es
10:30
give you the sort of full effect of how
10:32
it can transform your property as we
10:35
choose to look up rather than down look
10:36
to looking towards a brighter future
10:37
right well we're here anything you
10:41
wanted to add just before we wrap up
10:43
well just say so having removed it
10:45
thanks for the team that they read it
10:48
was the mighty the crystal windows for
10:51
being so understanding it's not been
10:52
easy in our clients so for the same
10:55
reason I do believe it's we're over the
10:59
worst of it let's let's crack on with it
11:02
with all the juice safety that's
11:03
required obviously no we thank you for
11:06
year for your loyalty of
11:07
the users say everyone knows your jingle
11:08
by now and that's that's how that that's
11:11
how that's supposed to work is a so
11:12
we're soon as you're in the market for
11:14
perhaps replacement windows glass
11:15
curtains you know who to think of
11:17
immediately
11:18
all right so work Thank You Jon will I
11:20
catch up with you soon and say all the
11:21
best going forwards and good luck with
11:23
the perhaps reopening very soon as far
11:25
as people coming and having a browse
11:26
around the showroom goes okay
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