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Error in D365:- Document handling is inactive for this user (view options)
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Nov 29, 2024
Error in D365:- Document handling is inactive for this user (view options)
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0:09
hi everyone
0:11
today
0:12
we are going to discuss how to solve
0:28
sometimes so at that time how to solve
0:32
they don't know because they are end
0:34
users so they will raise a ticket to us
0:38
and will solve based on that gate
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okay so for example i am going with
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uh standard arrows very simple ones
0:50
first
0:51
in coming videos we will go with
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these also real time
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issues only but simple ones we are
1:02
the
1:03
starting point we are going with simple
1:05
ones and
1:06
coming uh
1:08
videos
1:09
it will be in
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difficult we in difficult uh
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support decades which we need to test
1:17
those type of stuff will
1:19
do it
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in the support
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videos
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support thing
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so whatever the videos i am doing a
1:32
conceptual basis those are separate this
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session is only for supporting
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purpose will raise will take one of the
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error misses and will provide the
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solution steps how to solve that
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particular error
1:51
for example i have
1:53
received an ticket from the user
1:57
that
1:58
document handling is inactive for this
2:01
user
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so
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when
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the user is getting this error so if the
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user given this error screenshot i got
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this error so we need first of all we
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need to ask when they are getting that
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particular arrow
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so once
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once the user given the steps
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where and when they are getting this
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particular error
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so
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see for example this is the journal user
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is trying to attach the document
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so at the time this particular error is
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coming
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so this we need to solve for the user
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so that he'll proceed with the journal
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attachment
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so how to solve it
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to solve this one
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so actually it's raised by the user so
3:00
we need to go to
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users
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users where it will be
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system administration
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users
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here
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we need to check which user is getting
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that error
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so that user account we need to filter
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for example this is my phone
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uh
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we know the ax d360 365 this is the
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account facing the issue so we need to
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filter with that particular user account
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go to user options
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and
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here preferences
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here
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miscellaneous document handling
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this field supposed to be enabled for
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that particular user
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so let's save it
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so now
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for my account document handling is
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enabled
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so let's go to general journal and try
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to attach the document we'll see
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whether the issue is still arising or
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it's solved or
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already so
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this is the journal
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so still it is coming it's just refresh
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problem
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try to refresh it just now we activated
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that
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so that's why it's coming
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this is the place we need to enable
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once it is done
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see it's allowing
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okay
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so this is about solving this particular
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document handling inactive error
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so that's all
5:59
in this video
6:02
in coming videos we'll discuss about
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more supporting tickets
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or error messages how to solve that in
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d365
#Business Operations
#Management