live_tv
Livestream Starting Soon
00
Hours
:
00
Minutes
:
00
Seconds
Up next in 10
Error in D365:- Document handling is inactive for this user (view options)
Show More Show Less View Video Transcript
0:09
hi everyone
0:11
today
0:12
we are going to discuss how to solve
0:28
sometimes so at that time how to solve
0:32
they don't know because they are end
0:34
users so they will raise a ticket to us
0:38
and will solve based on that gate
0:43
okay so for example i am going with
0:46
uh standard arrows very simple ones
0:50
first
0:51
in coming videos we will go with
0:55
these also real time
0:57
issues only but simple ones we are
1:02
the
1:03
starting point we are going with simple
1:05
ones and
1:06
coming uh
1:08
videos
1:09
it will be in
1:10
difficult we in difficult uh
1:14
support decades which we need to test
1:17
those type of stuff will
1:19
do it
1:21
in the support
1:23
videos
1:24
support thing
1:26
so whatever the videos i am doing a
1:32
conceptual basis those are separate this
1:36
session is only for supporting
1:39
purpose will raise will take one of the
1:42
error misses and will provide the
1:45
solution steps how to solve that
1:48
particular error
1:51
for example i have
1:53
received an ticket from the user
1:57
that
1:58
document handling is inactive for this
2:01
user
2:02
so
2:04
when
2:05
the user is getting this error so if the
2:08
user given this error screenshot i got
2:11
this error so we need first of all we
2:14
need to ask when they are getting that
2:17
particular arrow
2:19
so once
2:20
once the user given the steps
2:23
where and when they are getting this
2:26
particular error
2:28
so
2:29
see for example this is the journal user
2:32
is trying to attach the document
2:35
so at the time this particular error is
2:37
coming
2:39
so this we need to solve for the user
2:43
so that he'll proceed with the journal
2:46
attachment
2:48
so how to solve it
2:53
to solve this one
2:57
so actually it's raised by the user so
3:00
we need to go to
3:02
users
3:09
users where it will be
3:12
system administration
3:18
users
3:29
here
3:30
we need to check which user is getting
3:33
that error
3:35
so that user account we need to filter
3:38
for example this is my phone
3:41
uh
3:42
we know the ax d360 365 this is the
3:46
account facing the issue so we need to
3:50
filter with that particular user account
3:52
go to user options
3:55
and
3:59
here preferences
4:02
here
4:03
miscellaneous document handling
4:06
this field supposed to be enabled for
4:09
that particular user
4:12
so let's save it
4:14
so now
4:18
for my account document handling is
4:20
enabled
4:22
so let's go to general journal and try
4:25
to attach the document we'll see
4:29
whether the issue is still arising or
4:32
it's solved or
4:34
already so
4:37
this is the journal
4:39
so still it is coming it's just refresh
4:41
problem
4:43
try to refresh it just now we activated
4:46
that
4:47
so that's why it's coming
5:06
this is the place we need to enable
5:13
once it is done
5:31
see it's allowing
5:35
okay
5:49
so this is about solving this particular
5:53
document handling inactive error
5:56
so that's all
5:59
in this video
6:02
in coming videos we'll discuss about
6:04
more supporting tickets
6:08
or error messages how to solve that in
6:12
d365
#Business Operations
#Management