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Error in D365:- Document handling is inactive for this user (view options)
Nov 29, 2024
Error in D365:- Document handling is inactive for this user (view options)
View Video Transcript
0:09
hi everyone
0:11
today
0:12
we are going to discuss how to solve
0:28
sometimes so at that time how to solve
0:32
they don't know because they are end
0:34
users so they will raise a ticket to us
0:38
and will solve based on that gate
0:43
okay so for example i am going with
0:46
uh standard arrows very simple ones
0:50
first
0:51
in coming videos we will go with
0:55
these also real time
0:57
issues only but simple ones we are
1:02
the
1:03
starting point we are going with simple
1:05
ones and
1:06
coming uh
1:08
videos
1:09
it will be in
1:10
difficult we in difficult uh
1:14
support decades which we need to test
1:17
those type of stuff will
1:19
do it
1:21
in the support
1:23
videos
1:24
support thing
1:26
so whatever the videos i am doing a
1:32
conceptual basis those are separate this
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session is only for supporting
1:39
purpose will raise will take one of the
1:42
error misses and will provide the
1:45
solution steps how to solve that
1:48
particular error
1:51
for example i have
1:53
received an ticket from the user
1:57
that
1:58
document handling is inactive for this
2:01
user
2:02
so
2:04
when
2:05
the user is getting this error so if the
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user given this error screenshot i got
2:11
this error so we need first of all we
2:14
need to ask when they are getting that
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particular arrow
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so once
2:20
once the user given the steps
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where and when they are getting this
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particular error
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so
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see for example this is the journal user
2:32
is trying to attach the document
2:35
so at the time this particular error is
2:37
coming
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so this we need to solve for the user
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so that he'll proceed with the journal
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attachment
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so how to solve it
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to solve this one
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so actually it's raised by the user so
3:00
we need to go to
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users
3:09
users where it will be
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system administration
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users
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here
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we need to check which user is getting
3:33
that error
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so that user account we need to filter
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for example this is my phone
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uh
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we know the ax d360 365 this is the
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account facing the issue so we need to
3:50
filter with that particular user account
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go to user options
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and
3:59
here preferences
4:02
here
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miscellaneous document handling
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this field supposed to be enabled for
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that particular user
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so let's save it
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so now
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for my account document handling is
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enabled
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so let's go to general journal and try
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to attach the document we'll see
4:29
whether the issue is still arising or
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it's solved or
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already so
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this is the journal
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so still it is coming it's just refresh
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problem
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try to refresh it just now we activated
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that
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so that's why it's coming
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this is the place we need to enable
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once it is done
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see it's allowing
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okay
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so this is about solving this particular
5:53
document handling inactive error
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so that's all
5:59
in this video
6:02
in coming videos we'll discuss about
6:04
more supporting tickets
6:08
or error messages how to solve that in
6:12
d365
#Business Operations
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