Amazon’s AI shift: Fewer jobs, smarter tools

The future of work is here and it's powered by AI. At Amazon, that future is moving fast

CEO Andy Jassy says artificial intelligence is now shaping nearly every part of the company

from customer service to fulfillment and soon jobs. It's probably the biggest technology transformation since the internet

And so I think it's going to change every experience that we know

That was Jassy on Harvard's Business Review podcast in May, weeks before Tuesday's memo to employees that revealed Amazon is using or building over 1,000 generative AI tools, which eventually means AI will take over some tasks, resulting in fewer people needed for certain jobs

The memo states we will need fewer people doing some of the jobs that are being done today and more people doing other types of jobs

I think that you can't stop the progress of technology. You just have to figure out how to use it productively for people, for great customer experiences and societal good

The company is investing $100 billion to expand its AI capabilities in 2025

The e-commerce giant isn't alone in its effort to rely heavier on technology as opposed to humans

Klarna says its AI now does the work of 700 full-time agents

Duolingo is shifting to an AI-first strategy, phasing out contractor tasks, and Shopify has put new hiring on hold until AI options are considered first

Amazon hasn't announced when or how many jobs could be impacted, but expects the future workforce will be reduced

For Straight Arrow News, I'm Kaylee Carey. Find more on this story and other fact-driven content by downloading the Straight Arrow News mobile app

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