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On April 2nd, I sent a wire transfer from E-Trade to Binance USA
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It has been lost. I've been trying now since April 2nd to get my money back
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I've had one or two emails from them. Absolutely nothing solid. And I'm trying to get some help and some light shined on this situation
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because there's just no phone number for Binance USA, no human contact, just occasionally an email
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that basically says you just have to wait. And so I've reached out to a pissed off customer
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and hopes that this video and YouTube will share some public light
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and I hope anyone else that's going through this will go to them and tell their story also
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Back in April, around April the 7th, second, excuse me, I went to, I got directions from
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Binance to wire them $8,000 to buy some different cryptocurrencies I wish to buy
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And I went to e-trade to my account and sent a wire transfer
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Okay two or three days later on about the fifth of April I got an email from them that said our partner has received I think it called SunTrust in Las Vegas It went through a bank in New York And we received the money but there wasn a cue code with it
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And they said, write the cue code. So I wrote it on the email where they advised me to write it
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And didn't hear anything from them. And they sent one or two emails
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And they said, okay, our partner got the money. but it didn't have the correct Q code
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So after two or three weeks, I called E-Trade, and I said, can you reverse the wire transfer
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which they did and asked for the money back, but they never would send it back
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And I have probably 10 times emailed them. They have no U.S. consumer phone number for you to call
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and basically they sent me an email saying, the more in a nice way, the more you complain, the more you set up tickets, the further in the queue you get pushed down
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So I've called their correspondent bank, the bank in New York, both of them say, we can't talk to you, you can only talk to Binance USA
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And there's no way to talk to them except via email and they just won't reply
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So now here we are on the 8th of May and my $8,000, I have an email saying their bank got it
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But no one has called back, no one has text, no one has emailed
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So I don't have access to my money. I don't know if I'll ever get it back
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I don't even know where it is. For someone to tell me where the money is and disclose the account and get my money back because I read they overwhelmed and I see different emails from people when I look at their site and stuff
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They have no consumer service in the United States. It's very difficult to deal with them to get any communication from them
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and that's been, I've probably made 10 phone calls and to no avail
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I'm hoping that finance will reach out and do the right thing
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and at least credit the money to my account or send it back to E-Trade
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I mean, their offices where they hold the money and trust are right in Las Vegas
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I mean, I could drive over there if I had to you to talk to someone, but they won't talk to you
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No one will communicate. Well, because I just feel like a company that's the biggest crypto exchange in the world, them and the one in China, finance, China
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They're the biggest in the world, and they're probably taking in billions of dollars a week
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It's not like they couldn't afford to have a phone number for people to call, and we could get this solved in probably 10 minutes
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and they could find out where the wire transfer went. But E-Trade said we did what we were supposed to do
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We sent it. The banks says they have it, and they got it, and that's all we can do
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And we've asked for them to send it back, and we have no response from them
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Well just be very careful who you send money to because short of going to FINRA which is the federal agency that regulates financial entities there not much you can do
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And even if you go to FINRA, it may be months or years before it gets resolved
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And that's my next step. If I can't get someone to at least talk to me about where my money is or what happened
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then I'm going to file a complaint. FINRA that basically, you know, they don't have any consumer, you know, they don't have a real
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clear consumer pay if you have a complaint. And they did send me one email that said, how do you feel about our customer service
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And I tried to reply and it said, sorry, you can't reply to this
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After they sent me the email asking me to rate their customer service, this ticket is now expiring
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So the communication is very cryptic and unclear, and I have no idea other than they're just overwhelmed
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I don't think they're purposely doing this or they're crooks or criminals
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I'm not saying that. I just think they're overwhelmed because there's hundreds of millions of people that are trying to get into a cryptocurrency game
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and certain companies only have certain coins. So you have to find if you want to buy a theta coin
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or an amp coin or whatever, one of the less known coins
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sometimes it'll be with one company and that's the only place in the world that you can get it
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And that was the case with finance
