0:00
Robin Hood, you should have customer service. You should be able to get back to me within a day or two
0:06
But definitely, you shouldn't have locked me out of my account for weeks. And where's my money
0:18
I was all excited because before Christmas, I decided to buy some GameStop stock because I heard they were going down
0:24
But I'm like, it's Christmas time. And I know a lot of people get gift cards and stuff. So I thought maybe just maybe something would happen. And then I heard about this going on and I tried to log in and couldn't log in
0:35
So I then attempted to call or message them. And I got like this loop circle
0:43
Like you'd get a message that says, if you can't log in, click here
0:46
And then you get a thing that says, put your name, your email and what's your problem
0:50
And you get a thing that says one to three days, we'll get back to you. Well, they respond with one in one to three days that all I have to do is click this link to get in
0:59
And I still can't get in. So I called and I know there's like a code you can push to get past certain phone systems to get past like when they don't have an answering service or something
1:12
So I pushed those numbers and it rang for like 45 minutes
1:17
So it tells me that no one was there. And I got really frustrated
1:21
We tried to reset the network settings on my phone. We've done everything to try to make it come through
1:28
I just not getting my I able to get into my account up to the two part authentication and I not getting the authentication code I would like them to get me in my account first of all so I can see where my Bitcoin and all my other bids are at or all my other money at but I
1:43
can't even get into access it still. This has been weeks now, so they should have been able to get
1:50
it fixed by now. I would like to have some compensation because like I, I only have make
1:56
$850 a month. I'm disabled with multiple sclerosis. And as you can see, I'm fighting this bacterial
2:02
infection I've had for like, see this thing? I've had this thing for four months and I'm fighting
2:08
this at the same time. And I could have used some good news, but I could see what was going on
2:13
because my husband has an account. He has the same phone as I do. He could log in on his and I could
2:18
see, but I don't really know where my account stands and I still can't log in. Just to let them
2:25
know that it's wrong that um people were counting on that um people i like i'm a new investor and i
2:35
was all excited that i actually got something i did something right for once in my life and then
2:39
can't get into it um was really heartbreaking make sure you're checking out the company before you
2:47
invest anything because if they don't have customer service they don't i mean i was i have another
2:53
hard through acorns but now i'm nervous that if i put money into anything that doesn't have a
2:58
physical bank i can walk into that i'm gonna lose everything
