Up next in 10
Many Issues with My New 2023 Resonate Motorhome. Thor Motor Coach - Review | PissedConsumer
Dec 5, 2023
Thor Motor Coach review:
"I hope my compliants do go under deaf ears:
Since I purchased my motorhome since May 2023, issues have been coming up.
a) The frigerator quit working to find out the wiring was to short and it snapped the wiring
b) The San-T-Flush system doesn't work
c) Found the wire disconnected that was causing the black water tank indicator light was not working
d) Blinds in the kitchen and bedroom are missing
e) The wall behind the TV in the eating area was damaged
f) The panel around the radio was damaged
g) The running lights on the units were not working
Show More Show Less View Video Transcript
0:00
General RVs should also be listed, such as, number one, the worst company in the world to deal with
0:07
and number two, Thor, basically, turning them around and to put something together
0:11
and not allowing their quality control to go through all of the issues
0:16
because there's many systems on that motorhome. Company fixed the issue, and I've been provided with apology
0:28
Thor Motor Coach ordered the material and had them sent to Camping World
0:32
which they will install them on December 4th. Thor Motor Coach is paying the total cost of the parts and labor at Camping World
0:41
General Arvey is totally out of the picture. It's a company who just sells units and don't care if the units are checked out
0:49
They just want your money. Keith Keller We purchased the Thor Motor Coach through General Arvey
0:57
And when we bought the unit through General RV, they apparently had never taken the time to review and look over the unit and to make sure that everything was functioning
1:14
And therefore, they sold the unit and that's when we discovered problems after problems with the unit. then
1:25
I had to get a hold of Thor Motorcoach and to explain to them that we were having problems
1:33
and of course give you an example the running lights was disconnected
1:41
underneath the dash they did not ship the actual unit with all the blinds and the windows then there was damage
1:55
in the unit and of course General RV went ahead and ordered the wrong parts
2:01
and therefore presently right now I'm waiting for Thorough Motor Coach to send me
2:09
three new parts a shade trim around the radio that was damaged
2:15
and a wall panel that was all scuffed and scraped up when they installed it and no one ever
2:21
replaced it or tried to fix it. Therefore, I paid cash for this unit
2:29
When I walked into General RV, I paid cash. I expected them to turn around to treat me a little bit better
2:36
They didn't. And therefore, the unit, as we speak right now I still have three
2:41
items that still need to be repaired and I'm waiting for parts from Thorough
2:45
Motor Coach to be sent to Camping World because I will not go back
2:49
to General RV because they are inexperienced and they don't know what they're doing
2:55
so therefore the unit itself a lot of the things are still working
3:01
but then again I'm still waiting for parts and again I bought the unit in May
3:07
this is now almost October, and I'm still playing games. The customer service, I had to go back to them, and I had to tell them what the problems were
3:21
They wanted me to go back to General RV, which I told them no. I then went back to Camping World, and I told them I have to have the refrigerator fixed
3:31
It also blew a fuse for the inverter and the Sancti system and they told me to take it to Camp World And when I did they fixed it about probably three weeks ago
3:46
They did pay for all of the costs, okay? They paid for the labor and everything else, so they paid for all that
3:56
But again, just recently, I had to get a hold of, I got a hold of Thor Motor Coach, and I asked them, I said, I was having problems with General RV, and I said, they sent me the wrong parts
4:08
I finally threw, her name was Samantha Holt from Thor Motor Coach, called me and said that she was going to order there
4:18
again and I and I had been going back and forth about probably four or five different types
4:24
in reference to the parts what was the problem pictures of all the damages
4:30
that was still done and I'm hoping that according to her she supposedly ordered these parts
4:39
I'm waiting for feedback I will get them back before December 4th
4:45
because my unit is scheduled to go into Camping World on December 4th
4:50
and I'm hoping all the parts were there. So I started missing, as I said, the blind, the wall panel
4:58
and the trimmer on the radio that was damaged. So there's somewhat, hopefully they're going to respond
5:06
and they're going to send the new parts, because General RV could not get nothing right
5:13
and they sent me the wrong parts, and when I went back to General RV, General RV basically said, I'm sorry
5:19
you need to deal with somebody else The solution we looking for right now is I waiting for I waiting for parts from Sir Motor Coach to be delivered to Camping World and for them to more or less pick up all of the costs to take care of the three items that are still outstanding within the coach itself
5:41
labor and material. Again, we were supposed to be shipping me the parts
5:47
I've not seen them yet. And therefore, once I get them, then, of course, I'm expecting Thor Motor Coach
5:55
to pay for all the labor to do the repairs. Thor Motor Coach should have turned around
6:00
and went through all the systems and checked everything out, made sure everything was working
6:05
And then, of course, General RVs should have turned around and went through everything to make sure everything was functional
6:11
before they sold it to me. Now, all these dishes that I'm talking about
6:17
they're treating them under a warranty is what they're doing. Therefore, like I said, the Sankey flush system on the refrigerator
6:24
and the inverter that was out, they picked up all the costs
6:30
to have those repaired by Camping World. And, of course, the other three things
6:36
and I'm still waiting for these parts. Thera Mortar Coaches is indicating that Thera are going to pick up all the costs
6:43
But again, I've got to take my unit in, set it down there
6:48
Who knows how long I've got to take for them to turn around and get these repaired. It took me almost three weeks
6:54
They have them fixed the refrigerator, so I lost time there. So I had to fix the refrigerator and then to go through and fix the Santefa system the whole nine years
7:05
so again who knows how long this is going to sit there
7:09
I don't know
#Campers & RVs