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LegacyBox review: "I sent in my irreplaceable tapes and videos over 4 months ago. They never communicate or respond to emails or voicemails. If you choose the callback option they never call you back. It says 10-12 weeks on the worst case to transfer and return materials... No pre inspection of the tapes was done and of course they charged me 100s of dollars for blank videos..."
Read the full @legacybox review on PissedConsumer: https://legacy-box.pissedconsumer.com/worst-company-on-earth-202302074351942.html
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0:00
The consumer needs to know all they're doing is you wait 16 weeks or longer
0:06
If I hadn't complained, God knows how long I would have waited. And all they're doing is popping the thing in, hitting play and record and just letting them zip by
0:19
I sent them a box of different formats of videotapes, super DVD, mini DVDs, VHS tapes
0:27
Stuff my dad had from his wedding from 65, 70 years ago
0:31
My children's baby videotapes. My parents' wedding. Real family. You're putting this in a box
0:38
And you're giving these people a lot of trust. You're sending this off to Chattanooga, Tennessee to some warehouse there
0:44
They lose this. You can never get this back. You can't replace this, right? So I signed up for Legacy Box
0:50
Now, they bill you immediately. And we're talking about $500, $600, $700 potentially
0:56
My order was in the multiple. It was over $500, almost $600. It took them two weeks. They billed me immediately. Keep this in mind
1:03
They charged my American Express right there, right there. It took them over two weeks to send me, to ship me an empty box just to put my tapes in to send to them
1:15
I didn't get the material back until the first week in February, over four months, 16 weeks before I finally received it
1:23
And only then, because two weeks earlier, I filed a complaint with the Better Business Bureau, which they never responded to. It took them weeks to respond to. But that's the only reason I got their attention and that they finally got on my order
1:36
So after 12 weeks, you know, I'm worried. I haven't heard from them. I don't know where my stuff is
1:40
It went into some black hole. No communication, no updates. I start sending them emails
1:45
I start sending them texts. I start leaving messages. I call their 800 center
1:51
Nothing. No return calls for weeks. Dead air. You call their 800 number
1:56
And I would, this is a great test for the company. I would ask anybody considering doing business with this company, just test their customer service line
2:04
Call their 800 number and try to get someone to answer the phone
2:07
I'll call you back. It will never happen. Even worse than that they have a system set up where you can press one leave your phone number so you don have to wait in the queue right You had other companies do this And they call you back
2:21
I did that for three days, for three hours. Each time I waited, nobody ever called me back
2:26
I did it twice in one day. Nobody ever called me back. Now, imagine the concern, the worry
2:32
You have sent them all of this, again, these irreplaceable items, things you could never get back
2:37
The things, if there was a fire in your house, the first things you would grab when you're running out the door, right
2:42
They have this. No communication, no response, no nothing. Just again, boilerplate emails, text or whatever
2:49
So finally, I didn't know what to do. I started leaving bad reviews
2:54
I contacted the Better Business Bureau. I filed a complaint with the Better Business Bureau
2:58
Nothing. Again, they don't even respond to the Better Business Bureau. I get two messages from the Better Business Bureau saying these people, they're not responding, they're not replying
3:06
They have to reply because they don't. Their rating on the Better Business Bureau goes down and no company, no sane company wants that to happen. They don't want a bad negative review with the Better Business Bureau or a bad listing, right? You don't want that publicly known
3:20
So finally, I get an email. No call, no nothing. I have never spoken to anybody in this company. And they say to me, listen to how insulting this is. They say to me, oh, yeah, we're on it now. And you know what, Jeff? Because of your inconvenience, we're going to offer you free priority service to get on it
3:40
Now, 13 weeks, 14 weeks has already passed. Priority service would have been something you got early on. I mean, that ship has sailed. They're giving me something that's worthless, basically. What they're telling me is that now they'll start working on my material. But this priority service value, it has no value
3:58
You know what I'm saying? I mean, it would have mattered three months ago, two months ago, but now it's a worthless
4:03
gesture, right? So I wait again. I don't hear anything. They finally ship it to me
4:08
Finally, I get the box and there's no tracking on it. It finally shows up at my house
4:12
They just leave it at the door. Now, again, think about what is in this box. No signature required, no nothing
4:17
If they sent me a Tiffany bracelet, somebody, they would have required me to sign for this
4:21
This box of materials has more value than anything you could spend money on
4:25
It's irreplaceable. it just left at my door and they don even tell me it there I finally I open it up and it all the tapes and stuff just thrown into the box and a stack of DVDs not numbered no chronological order no titles no order
4:40
I have no idea. I have no idea what's on this, what's on these DVDs
4:45
If you go to their website, it shows you the pictures, of course, the marketing promotional stuff shows you Christmas 2011
4:54
to lead consumers to believe that they're actually going through this material
4:58
screening it, vetting it, identifying it, labeling it. You don't get any of that
5:02
You get blank, random recordings. Half of the recordings don't play. The other half of the recordings are staticky
5:12
They're filled with snow. At least 30% to 40% of these tapes are unplayable
5:16
and they charge you for every single tape you send in. You pay $20 to $25, $17 on a promotion for every tape
5:24
I don't care if it's blank. It doesn't matter if it's a two-hour VHS and only 30 seconds of it have a recording
5:30
You pay the full $25 per tape. So I paid probably twice what I should have paid if anybody had edited it
5:36
So another thing consumers need to understand is that they do no screening
5:41
They do no oversight. There is no quality control in these tapes
5:46
It's incumbent upon you, even if you have multiple formats. I had old VHS tapes
5:50
I don't have a VHS player. Old VHS tapes, mini DVs, three different formats
5:56
I would have to get out three different devices, hook them to a TV, and screen every tape to
6:00
know exactly what was on them. And you figure I'm paying them a lot of money to do that
6:06
They don't do any of that. So if you happen to have a VHS tape and you don't know what's on it, and it's two hours
6:11
of Oprah programs, you're going to pay $25 to record two hours of Oprah transferred to
6:18
a DVD. There is nobody sitting at a station, no professional screener and editor and digitizer going, just even doing a 30-second preview of the tape to say, hey, this really isn't something we need to transfer or shouldn't pay for
6:31
The quality is untransferable. It can't be recorded. I'm not going to do this
6:35
I'm not going to transfer. There's no screening whatsoever. But they don't tell you that on the website
6:40
So the consumer needs to know all they doing is you wait 16 weeks or longer If I hadn complained God knows how long I would have waited And all they doing is popping the thing in hitting play and record and just letting them zip by and letting the machine do all the work
6:57
Basically, something you could do at home yourself if you rented a transfer machine, something you could pay a local college kid at home to do for probably a tenth of the price that you're paying these so-called experts in the field
7:10
and they tout their 50,000 square foot fancy state of the art facility, et cetera, et cetera
7:15
The excuses they kept giving back to me, and it's one lie after another, they said to the
7:20
Better Business Bureau, oh, we got his stuff in November and we sent it back in January
7:24
within the 12 weeks. Bullshit. They built it, booked it on October 6th
7:29
I didn't get it back till almost the middle of February, if you count that timeline
7:33
So that's nonsense. What they also said to the Better Business Bureau is, oh, they have to screen the tapes
7:38
the consumer, because we don't screen them. And even though it looks like they're blank tapes, there might be a minute or two of like actual recording on there that we need to look at or that was on there that taped
7:48
So we just sent it. Bullshit. Right. So, again, no quality control, no screening, overpriced, horrendous customer service, no follow up, no follow through, no expertise
8:01
I would recommend find a local place that does it. At least you know you can go and get your tapes back
8:06
But to ship the stuff up for me 2,000 miles away into some black hole, don't do it
8:13
Don't do business with Legacy Box, please. I would love to get a refund or at least even a partial refund or at least some acknowledgement from the company that they didn't do what they should have done, that their customer service and communication was terrible, that I was inconvenienced, that the end product that I got wasn't what they promised me
8:32
some acknowledgement. They've given me nothing. They make excuses. You know what they said
8:39
They're short-staffed. Can you imagine? Our service is terrible. Our community is terrible
8:45
because we're short-staffed. We don't have enough people. Well, maybe they should put that on the website
8:49
before people give them $500 to $2,000. There may be issues because we're short-staffed
8:55
Put that on the website
#Photo & Video Services
#DVD & Video Shopping