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We rented a car from Dollar Rent a car at the Burbank Airport
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We rented a midsize and paid for a midsize car up front
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When we got there, we were given a car that was, I love to call it a shoebox
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I'm very adamant about the fact that this car did not belong in the freeways in Los Angeles
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This car would have been fine for a household that wanted to take groceries or take the kids to school, but not safe to drive on the freeways to Los Angeles
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And especially not safe for what we used it for, which was going up in the mountains for a wedding
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It was dangerous. And driving next to the big trucks on the freeway was taking it a life in our own hands
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I would recommend that Dollar rent a car in the future, add one or two questions to their
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rental process to make sure that the car that they're receiving is adequate and meets their needs
1:02
And I want to emphasize that I'm aware of the shortage of cars, but we should at least
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have been given an option of getting a car that fits what we're looking for
1:12
We received a card that literally three of us in our suitcases did not fit
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First of all, when we, when we, my wife arranged for a rental and paid for it up front
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and we arrived at the airport in Burbank, I'm well aware of the shortage of rental cars. however
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we got down to the rental car place the gentleman who was there was terrific frankly
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he helped us but there literally had people we were there we were like second or third in the line
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which wasn't bad by the time we finished our transaction it was probably 30 people behind us
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and what they were doing literally was driving return cars up not cleaning them and then just saying here's a car here's a car go
2:08
um and like the gentleman in front of us um a single single man by himself um got an suv
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um i was traveling with myself my wife um and my mother-in-law and um we had huge suitcases we're
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down for a wedding and we were given a car that wasn even a subcompact It was tiny It was a tiny little car So we literally could not fit one or two suitcases in the back so i had to have one in the lap on my lap in the back seat um
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that was that was the initial problem um the the problem to compound the situation was we're in los angeles we have this little itzy bitsy car
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which i which i i told in my my review i said this car doesn't belong in the streets in los angeles
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I mean, driving this little tiny car next to trucks on the freeway was literally death defying
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It was a scary experience. My wife was driving the whole time, and going next to trucks, we were getting blown side to side
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It was not a safe experience. I ran into cars many times in the past, and I've never said, where are you going or what we're using this for
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but in this situation to put me on the freeway I mean literally we had to
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go up to a wedding in the mountains, driving this little car
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in the mountains that barely made it frankly, barely made it up one of the on-ramps of the freeway barely made it up and
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it was a joke it was a dangerous joke I was not looking for a solution I wasn asking for any kind of remuneration I was just filing a concern I spent many years of my career as a consumer reporter and I think it important to let the public know about the situation
4:09
I mean, like I said, I'm aware of the shortage of rail cars, but there should be some sensitivity as to what the car is being used for
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Are there any special needs? I mean, how far are you going? I mean, this car was fine for someone going to pick up groceries
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It was great for someone who was picking the kids up from school, but it was not safe to drive on the freeway
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I was going to ask you for remuneration. I wanted to make sure this was clearly communicated
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Again, I wasn't going public. I was contacting Dollar directly. I was asking them to review their fleet and rent appropriate cars
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Like I said, I spent many years of my career as a consumer reporter. If I wanted to go public, I certainly could
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But my purpose was to contact them directly to file my concerns
