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What companies get the most complaints from consumers? Which ones respond to complaints? What’s trending, and what’s not?
Let’s review June complaints and hear the story of one consumer who managed to resolve their complaint through PissedConsumer.com.
00:00 - Introduction
00:30 - Top 5 most complained about companies in June
00:41 - Ticketmaster review
01:42 - eBay review
03:08 - Shein review
03:40 - Facebook review
04:52 - Amazon review
05:52 - Top 5 most helpful companies
06:01 - Dolls Kill review
06:25 - Getaroom review
06:51 - Travelgenio review
07:26 - Shein review
07:40 - How to resolve PayPal issue
09:56 - Conclusion
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0:00
Hi guys! This is Ayla and welcome to Peace Consumer Channel! What companies get the most
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complaints from the consumers? Which ones respond to them? What's trending and what's not? Let's
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review last month's complaints and hear the story of one consumer who managed to resolve his problem
0:17
through peaceconsumer.com. But first, please subscribe to our channel, hit the like button
0:22
and drop a comment to share your consumer issue you've experienced lately. Now let's begin
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We'll start with the bad guys, companies that received most complaints in June
0:39
It looks like Ticketmaster is improving. In June, the company received 1295 reviews
0:45
It's 212 less than in previous months. However, it's still in the top 5 most complained about companies according to Pisconsumer users
0:55
The company sells tickets to concerts, sports games, theatres, and other events
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So the most frequent issue that consumers fight with Ticketmaster is getting a refund
1:04
in case of event cancellation or getting the tickets returned. So this is a complaint about Bivid Seats and Ticketmaster who failed to help me get a refund
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on my tickets to a very expensive ticket to an Elton John concert when they rescheduled
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the concert, making it impossible for me to attend and then gave me no options to get a refund
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users gave two out of five stars to Ticketmaster on all points, which isn't such a bad result
1:34
We hope that the drop in the number of complaints will also positively affect their overall
1:39
rating in the future. The fourth place goes to the famous shopping site with auctions eBay
1:44
If to compare, they got 1414 reviews in May, which is 48 more than in June
1:51
A large selection of products offered on their website amounts to the range of complaints
1:56
left by users that the platform has to handle due to dishonest sellers and buyers. Although there
2:02
are problems with the website as well, many can get refunds and have problems with the customer
2:08
service. Well I sold something on eBay, a pair of Air Jordans and a seven-day auction sold on the
2:16
seventh day for $120 which you know I forgot to put a reserve but they're going for four or five
2:24
on eBay Demanding customer wanted it shipped in one day after I put in the ad it takes three days and sent me 15 emails negative feedback wrecked me through eBay
2:41
I called eBay, took 40 minutes to get through to actually talk to somebody
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They said, well, you got to contact the customer. And they wouldn't give me his phone number
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And they said, well, it's between you and him. And it wasn't quite acceptable with me
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and I'm closing my account. Based on almost 9,000 reviews, eBay gets two stars in each category
3:04
and the overall rating is 1.8 stars. The third place goes to an online retailer of fashionable
3:10
clothes, Shein, that rare case when the number of complaints serves the benefit. Compared to May
3:16
Shein received 291 more reviews in June with a total of 1,457. It has improved the rating by 0.2
3:25
points and as a result she got its long-awaited four stars from the customers. But it couldn't do
3:31
without problems. Users usually complain about delivery and tracking numbers but she knows its
3:38
way out. The second place goes to its majesty Facebook. The social network received 1977 reviews
3:46
in June which is 1246 less than in May. Perhaps it's due to summer and vacations. People spend less
3:54
time on social media and thus have fewer complaints. But some issues remain unchanged
4:00
be it summer or even winter. For instance, a hacked account, it's one of the top reasons for
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writing a Facebook complaint on peaceconsumer.com. I want to let everyone know that there's a scam
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going on with Facebook and it is compromising your security and exposing your information
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personal information. It is my goal to let you know about this so that you do not become a victim
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I do not want you to fall for any of the ploys or even fall for what perceives to be something to
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help you because it is not. Facebook needs to be held accountable and it's just my endeavor to both
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help Facebook know this and the public. Based on nearly 20,000 reviews, Facebook received two stars
4:47
with a total result of 1.8 stars in its rating. Finally, the first place goes to Amazon
4:54
It's a gigantic marketplace that represents multiple companies. High chances are that you have used this service at least once in your life
5:02
Apparently there was a boom on Amazon before the beach season It got 1460 more reviews than in May receiving 3 reviews in total Just like with the aforementioned services consumers complain about difficulties
5:17
with the refunds and customer service. But there are some specific issues, for example, with
5:22
account access. The most frustrating thing about the situation is that they took my money, locked
5:30
my account and when you call in they don't have no answers for you. Either way, Amazon does a
5:36
pretty good job of solving problems in the words of our users. Based on over 15 000 reviews
5:41
Amazon scores a solid three stars in all categories with a total rating of 2.7 stars
5:47
which is quite good for such large companies. Now let's talk about the companies that our
5:55
consumers considered to be the most open and responsive when problems arise. In a fifth place
6:00
we see Dolls Kill. In 2014, Inc. Magazine named the company the fastest grown company and also
6:07
listed Dolls Kill as one of the San Francisco's leading companies. And it seems like Dolls Kill
6:12
is trying to live up to this title. Our fashion users have rated the brand with four stars across
6:18
all categories with a total rating of 3.5 which is very good. The first place goes to the booking
6:24
service GetRoom. To be honest, our consumers do not find them to be excellent. In all categories
6:30
consumers rated its quality for one star, but the overall rating is 2.4 stars. Communication
6:37
must have played to GetRoom's advantage. The service employees willingly make contact and
6:42
respond to almost every complaint left on our website. For this, we can only praise them as
6:47
they're definitely moving in the right direction. The third place goes to another booking service
6:52
Travel Genio. They haven't got too far from getting room buy points. Two stars in two categories and the
6:58
rest is one star. But their communication moved them up to 2.6 out of five stars. And again, in the
7:06
second place we see travel agency. People in this industry are quite responsive. The Hopper company
7:12
had a solid two-star rating with an exception of additional fees which consumers rated as one star
7:19
but you have a good chance of resolving your issue with them
7:23
Finally, the first place goes to the already discussed fashion retailer Shein
7:28
They've made the new waves of complaints from users with timely responses
7:32
which help them to rise in the ratings Shein is definitely the hero of this June We also want to remind you that if companies do not pay attention to user complaints then we help them get attention Here is how one consumer Heidi Lee drew PayPal attention to
7:52
her issue. So I ordered an item through Facebook Marketplace. I paid for it through PayPal. I've
7:58
yet to receive my items, all my money back and PayPal has in favor of the seller and now I'm
8:07
out my money and I have no item and they're not making any resolution nor are they even
8:16
getting back in touch with me. After this video interview, PayPal contacted Heidi
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and here she tells us what happened next. You know, one day I spent almost three hours on the phone
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waiting for somebody to come back to me and and help me just you know to resolve this and
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And they're not very nice. They're very rude. I was hung up on
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One lady told me, I don't know what to tell you, but this is how we found it
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And it's in favor of the seller. And there's nothing more that we're going to do. We're closing your case
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And I was like, no, you're not closing my case because you're not even investigating it
8:53
I, as a consumer, should never have to do my legwork to get my money back
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you guys as you know you took my money and they didn't give me my goods you should be fighting for
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me and they never did finally on May 1st I made four calls to to them and I was like a crazy woman
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you know but the last representative that I spoke to her and I went at it for about 30 minutes and
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I said listen you're not understanding what I'm trying to tell you if you look into the tracking
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number. First of all, it says it's from Amazon. It was my own tracking number from a product that
9:33
I purchased from Amazon. And it was prior to when I had purchased the gazebo and it weighs a pound
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I said, so none of that adds up. Don't you see any of that? And then she went very quiet and
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she's like, hold on one second. And when she came back, she said, I do apologize, but I do see
9:51
what you're talking about. And I instantly put your money back onto your card
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We are glad and high to resolve her issue. We continue to watch over other consumer issues as well
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If you think that you are treated unfairly, feel free to write a review on our website
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and we will help you to be heard. And that's all for now. Thank you for watching this video
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See you next time
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