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My name is Victor Doria, and I had a very unpleasant situation with Bank of America
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I got some fraudulent purchases on my business credit card. And after three months of reviews and investigation from the bank, they came to a conclusion, an absurd conclusion, saying that those purchases were actually not fraudulent and that they would withdraw the money from my account regardless
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And after the second investigation, they said case closed arbitrarily. And I don't have anyone to complain to or to go to
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Even my branch manager said she can do anything because the case is already closed, which I think is absurd
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Back in September 2020, I was on a trip overseas. And what happened was I realized when I got there, I realized that my credit card, my company credit card was charged 21 times on the same day in multiple purchases on Amazon
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And the thing that caught my attention was that that credit card, that very credit card is the one that I don't use for anything purchase wise
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I only use it for hotels and tickets because it's my business card
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That it I never purchased any object in three years having this account in Bank of America And all of a sudden 21 purchases which were like between and each so mounting
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exactly. I called Bank of America right away, and they said, okay, we're going to return
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we're going to refund you for the full amount, and we're going to start an investigation
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and start to just see what happened. I spoke to a fraud, whatever, fraud department, something like that
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And right away, they returned the money on the next day. And then two months went by and I got a letter at home saying that they would get the money back
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because they didn't find any posting errors in my bank account. or in my credit card. And I said, guys, I'm sorry. So I called my manager at the Bank of America
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at the branch. And she said, you come by. So I went there and spoke to her and related everything
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that happened. And she goes, okay, so they're probably, we're going to have to ask them for a
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second round of investigation. And she required me to write a letter, like a hand letter
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handwrite it, which I did. And I left it for her She sent it to the fraud department and they returned an email saying okay we going to do a second investigation on your case
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But still the money was gone. $451. They withdraw from my account again. And I was waiting
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And now like a week ago, not even, I got a letter saying that the second investigation, they said they didn't find any errors and therefore they're not going to refund the money and they're closing the case
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That's it. There's no one I can talk to. There's no customer service I can go for
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And even my manager told me that she's not even able to do anything now that the case is closed, arbitrarily closed, which is completely absurd
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Because if they bothered to look at my history on that credit card, they would not find any purchase whatsoever
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And another thing, those purchases were all on Amazon vendors, and they were never made through my Amazon account, that I have a Prime Amazon account
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So it was never through that, and it was from multiple places, different stuff, in a credit card, and I never purchased anything in my life
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You know, so it's so absurd. And the amount's not even that high
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but I'm so pissed that they just withdraw the money from my account saying that they saw everything
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and they came to the conclusion that these were actually good purchases
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They were not fraudulent. So how come? It impossible Anyone that sees my credit card statements from day one they would never see one purchase And all of a sudden one day that I was traveling abroad 21 purchases of to
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It's just crazy. They could, I honestly, I cannot believe, I cannot entertain the idea that they actually looked into my case
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Because anyone that would look into my case, they would, okay, this is fraudulent
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But since they never did, I wish they do look into my – and they will refund me in full like they did in the first minute
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What amazes me is that they say that they did it twice and they didn't find anything wrong
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When I never had any complaints. I have a Bank of America account for seven years
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I never had any complaint with them. Never had any problems with them. You know, I can't complain about the bank because I don't even use a lot of services
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So I'm not that type of guy that will, oh, I use everything and this, it doesn't work well
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That works well. Actually, I don't use. I just do transfers and do my purchases and I pay everything on the day
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I never paid minimum of credit cards, anything ever in my life
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And now that happens and it's just frustrating. I want full refund
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I don't even care. I don't want to sue them or anything
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I just want full refund from the purchase that I never did. That's it
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That's what I'm looking for
