Projects vs. Service Tickets in ConnectWise: Stop Guessing! Here's When to Use Each

Are you confused about when to use a Project vs. a Service Ticket in ConnectWise? You’re not alone! In this video, we break down the key differences, benefits, and simple decision guidelines to help you and your team choose the right tool every time. ✅ Learn when to group work under a Project ✅ Discover why Service Tickets are better for reactive tasks and agreement-covered work ✅ Get tips on billing, milestone tracking, and progress visibility Whether you’re new to ConnectWise or just need a refresher, this quick guide will help you streamline your operations and get your billing right! 👉 Don’t forget to like, subscribe, and drop your questions in the comments-I'll cover them in future videos! #ConnectWise #connectwisepsa #connectwisehelp #mspbestpractices #msptools