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if you've got Xfinity you already know
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that saving money as an existing
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customer it's not exactly easy it seems
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like only new customers get a good deal
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today I'm going to show you how I helped
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lower my mom's internet bill nearly $30
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a month and I locked in that price for
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the next 5 years plus I'll share the
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script that I used with the Exfinity
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Chat agent to score the savings maybe
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you can relate to this my mom was paying
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nearly $100 a month and for speeds she
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wasn't even getting so when Xfinity
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launched internet plans with a 5-year
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price guarantee equipment included and
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unlimited data I suggested that she
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contact customer service xfinity did
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confirm to me existing customers are
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eligible for the new plans but they do
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have to reach out to support to get a
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customized offer she did that and this
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is what they offered only a $4 monthly
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savings not good enough so I reached out
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to Xfinity's customer support along with
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my mom but this time we used a different
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approach and gathered two pieces of
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information before that second contact
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first I had my mom run a speed test her
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internet download speed only 166
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megabits per second well below the 600
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megabits per second that she paid for
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and I suspect this is because she uses
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her own equipment an older router and
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modem second I had my mom enter her
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address using my internet plan
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comparison tool that way she could
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research other internet options like
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fiber and 5G home internet turns out
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though she lives in an area where
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Xfinity is really her best option all
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right so with that information gathered
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it was time to chat with Exfinity
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support you can also call or go into a
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store if you do chat here's how I got
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past the bot quickly from the Exfinity
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assistant I typed live agent then I
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selected Xfinity services billing and
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payments and finally chat with an agent
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now to the really important part and I
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want to show you the script that I used
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with the chat agent instead of reading
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it line by line though I'll highlight
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the four main points that I tried to get
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across in case you want to use a similar
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script first I let the agent know that I
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was aware of the 5-year guarantee plans
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and that existing customers are eligible
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to switch second I expressed frustration
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with the current price and third I
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shared the speed test result it showed
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my mom wasn't getting the download
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speeds advertised for her plan fourth
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and finally I mentioned the price
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advantage of 5G home internet and less
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than 5 minutes after sending this here's
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what the chat agent responded with you
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see the offer the 400 megabits per
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second plan for $70 a month guaranteed
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for 5 years no contract required and
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Wi-Fi equipment and unlimited data also
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included we're not done quite yet
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because securing these savings did
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require some flexibility on my mom's
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part two things I want to mention here
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first you likely noticed that she
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downgraded from the 600 megabits per
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second to the 400 megabits per second
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plan and I felt confident doing this
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because of that speed test result I
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showed you earlier now immediately after
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downgrading to the 400 megabits per
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second plan and still using her old
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equipment she recorded another speed
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test 164 megabits per second download so
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pretty much the same speeds now take a
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look at the difference this is once my
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mom installed her new Exfinity Gateway
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she's getting 471 megabits per second on
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her 400 megabits per second plan
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downgrading plan seems to have worked
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out well for my mom and the second thing
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I want to mention has to do with how the
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autopay discount works with Exfinity and
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there are two levels of this discount $2
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a month savings when you pay with a
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credit or debit card and $10 a month
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savings when you connect a bank account
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my mom's been paying with a credit card
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so she'll need to switch to autopay from
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her checking account to get the $70 a
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month rate otherwise she's going to pay
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$78 a month with the new plan the big
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takeaway if you contact Expinity to
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negotiate a lower bill and it doesn't
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work out the first time try again i've
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got the chat script that worked for me
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michaelelsaves.com and if you want to
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compare internet options in your zip
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code use the free tool on
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michaels.com my name is Michael and I
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thank you for watching
