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well there's another new study out
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ranking the top live TV services for
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customer satisfaction and YouTube TV my
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number one pick it's not at the top of
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the list this is from the American
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customer satisfaction indexes
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2022-2023 telecommunications study which
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is based on responses from 22 000 people
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so here are the rankings Hulu Plus live
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TV is number one for customer
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satisfaction with a score of 80 it
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didn't make the list last year sling TV
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up six percent YouTube TV down one
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percent both of them with a 76 and
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DirecTV stream the only other live TV
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service that was statistically
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significant to make this list it was
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down five percent compared to last year
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with a score 72. now this surprised me
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and for a couple reasons first YouTube
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TV is the only live TV streaming service
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that's actually growing right now Hulu
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live is among the services losing
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subscribers according to recent
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reporting now Hulu live starts at 70
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bucks a month as of this recording and
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it includes more than 85 live TV
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channels from Top cable and broadcast TV
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networks it stands out because it also
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includes the on-demand Disney bundle no
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extra charge and that brings me to the
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second reason why this study surprised
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me the acsi also ranked other streaming
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apps for customer satisfaction including
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the components of the Disney bundle so
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that's Hulu Disney plus and ESPN plus of
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those three only Hulu ranked near the
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top of the list it came in third after
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Prime video and peacock as you see here
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Disney plus and ESPN Plus near the
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bottom of the rankings so you might
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think that would impact customer
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satisfaction for Hulu Plus live TV which
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again includes the Disney bundle but
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apparently not last year I made a video
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about JD Powers rankings of live TV
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services that study ranked Hulu by
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fourth not first and it gave the top
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spot to fubotv which didn't even make
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the acsi list now these reports yeah
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they can be interesting to read and talk
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about but they may not be the best way
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to choose a live TV streaming service
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the sample sizes for these studies are
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relatively small you may find more
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specific pros and cons that you're
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looking for by watching review videos
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like the ones on my channel and also
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reading the comment section for a
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variety of opinions if I had to redo the
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acsi's rankings based on my personal
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testing and feedback from people who
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watch my videos YouTube TV would be the
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number one premium live TV service it's
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got a well-rounded channel lineup
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unlimited Cloud DVR storage no contracts
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no hidden fees and a solid user
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experience second place would go to
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either Hulu live or sling TV it really
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depends on what you're looking for as I
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mentioned earlier Hulu live includes the
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Disney bundle but sling TV is a more
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affordable option that doesn't include
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all your local stations so it's best if
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you've got an antenna and in that case I
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may recommend it over or YouTube TV just
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for the savings alone DirecTV stream not
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usually my first or second choice but it
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may be right for you if YouTube TV or
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the other options don't have all your
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must-have channels leave a comment below
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and let me know how you would rank the
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four services from the acsi report and
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check out this video to learn the pros
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and cons of every major live TV
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streaming service including some more
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affordable options I'm Michael and I
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thank you for watching
