The Real Reason Chick-Fil-A Employees Never Say 'You're Welcome'

No matter what Chick-fil-A you go to, you'll notice that the employees are always friendly and cheerful. The hospitality is just as much a part of their brand as their chicken, and a lot of it goes back to founder Truett Cathy. The late CEO even encouraged employees to say "my pleasure" when someone thanks them, instead of "you're welcome," and it has clearly caught on. It's not an official rule or anything, but it is something that almost every employee has learned to say anyway. Let's take a look at the real reason why Chick-fil-A employees never say "you're welcome."