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In this video, I'm going to show you how
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you can troubleshoot your podcast to go
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up. So, if you have any challenge with
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this app, maybe the app can't open or it
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keeps on crashing. Then, let me show you
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how you can fix this problem once and
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for all. If you find this video helpful,
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I'll kindly request that you support me
0:17
by liking the video and also by
0:19
subscribing to my channel. All right, so
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there are quite a number of steps you
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can take for you to be able to
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troubleshoot this app. In the first
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method, you'll need to go ahead and
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access the app information page. And for
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this, just go to settings.
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And from settings, look for the option
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called apps, which is down here. Now,
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depending on your smartphone, this
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process is more or less the same. You
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shouldn't find a bigger difference. Look
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for the option called manage apps or any
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related option. And then this will go
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ahead and list all the apps you have on
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your smartphone. From the list, scroll
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down until you find your app. And you
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can see mine is here. So if I tap on it,
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you can see I'm on the app information
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page. At this point, we can now begin
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our troubleshooting. However, if getting
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to this page is quite tedious for you,
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then let me show you a shortcut method
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that you can use. For that, just go back
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and look for your app. And once you
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identify it, go ahead and long press on
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it. And you'll see the second option
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here, app info. If you tap on it, it
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will again take you to the same app
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information page. At this point, we want
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to go ahead and clear the app data. So
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if I go to storage here, you can see
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there is a lot of cache data on this
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app. When you talk of cache data, we
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talking of small files that your app
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normally stores to enhance user
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experience. The problem is accumulation
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of these files might cause your app to
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malfunction. So to clear them, go ahead
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and tap on clear data down here and
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choose the option called clear cache and
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then okay. And this will go ahead and
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wipe all the cache data on your app.
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From here, restart your smartphone and
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then try opening your app and this
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should have solved your problem.
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However, if this didn't solve your
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problem, then you might want to come
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again here on app info again, choose
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clear data and this time around instead
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of typing on clear cache, go ahead and
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choose the first option clear all data.
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If you go ahead and clear all the data,
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just go ahead and wipe all the data
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usage on this app. Now, go ahead and try
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opening your app and see if that has
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solved your problem. However, if that
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didn't solve your problem, then you
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might want to go ahead and look for this
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app through Google Play Store or App
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Store and look for any update if it is
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available. Now, one of the reason why
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your app might be malfunctioning is
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because you are using an outdated
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version of your app that might contain
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bugs and is not secure. So, for that
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just go ahead and look for your app
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through Google Play Store or App Store.
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I'll go to Play Store and look for my
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app and then look for any update if it
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is available. It will be written here
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update. Go ahead and tap on it to update
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and then once you have updated you will
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have fixed any issue with this app. Now
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you can open your app and start using it
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without any problem. If you have any
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other question kindly let me know in the
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comment section. Otherwise if this video
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is helpful please like it and also
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subscribe to my channel. Thanks for
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watching and let's meet in the next
