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Hello guys, in this video I'm going to
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show you how you can troubleshoot your
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phone PE app. So if you are experiencing
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any challenge with this app, maybe the
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app can't open or whenever you open it
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keeps on closing or crashing, then let
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me show you how you can fix this problem
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for once and for all. If you find this
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video helpful, I'll kindly request you
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support me by liking the video and also
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by subscribing to my channel. All right.
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Now, there are quite a number of methods
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we can use to be able to fix this
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problem. In the first method, we going
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to access the app information page for
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us to be able to troubleshoot it. So for
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this, I'll need to go to settings and
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from settings, look for the option
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and then under apps, look for manage
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apps or any related word. If you tap on
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it, this will go ahead and list all the
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apps you have on your smartphone. Now,
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for the sake of this tutorial, I'm using
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a Redmi smartphone. However, this
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process should be more or less the same
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on any other Android smartphone. From
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the list here, go ahead and look for
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your app and here is mine.
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Alternatively, you can just search for
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your app using the search function on
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top here. Once you find it, proceed and
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tap on it. And you can see we are on the
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app information page. However, if you
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can't find this app info page, let me
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show you a shortcut method to get here.
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For that, just go back and then look for
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your app. And once you find your app, go
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ahead and long press on it. And you'll
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see the second option app info. If you
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tap on it, it will again take you to the
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same page here. From here, we want to go
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ahead and clear the app data here. So if
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you go ahead and tap on storage, you can
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see we have a lot of data from this app.
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Now the first thing we need to do is to
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clear cache data. Now when you talk of
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cache data we talking of small files
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that this app or your app normally
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stores to enhance user experience. But
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the problem is the more these files
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accumulate sometimes they might cause
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your app to malfunction. So the best
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solution is to go ahead and clear this
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by typing on clear data here and then
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choose the option called clear cache
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which is the second option and then okay
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and this will go ahead and clear all
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your cache data. At this point, restart
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your smartphone and then try opening up
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and you should have no issue with your
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app. However, if this didn't solve your
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problem, then you might want again to
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come back to this app info page and this
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time around go ahead and click on clear
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all data and then okay and then see if
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that has solved your problem. However,
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should this not solve your problem, you
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need to go ahead and access the app
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either through Google Play Store or App
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Store if you're on iPhone. For my case,
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I'm on Android and therefore I'll go
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ahead and look for phone PE app on my
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Android smartphone through Google Play
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Store. So, here's my Google Play Store.
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I'll search for the app and then look
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for any update that is available and
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update it to the latest version. Now,
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one of the reason why your app might be
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malfunctioning is because you have been
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using an outdated version of this app.
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Once you update this app, you'll now be
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able to open. And now this should have
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fixed any problem that was related to
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your app. So that's how you can solve
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any problem with this app. And if you
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have any other question, kindly let me
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know in the comment section. Thanks for
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watching and let's meet in the next
