0:01
In this video, I'm going to show you how
0:02
you can troubleshoot Nova AI app. So, if
0:06
you're experiencing any problem with
0:07
your app, maybe your app can't open or
0:09
it keeps on stopping or it is too slow,
0:12
then let me show you how you can fix
0:13
this once and for all. If you find this
0:16
video helpful, I'll kindly request that
0:17
you support me by liking the video and
0:19
also by subscribing to my channel. All
0:21
right, there are quite a number of steps
0:23
you can take for you to be able to do
0:24
this. In the first method, we're going
0:26
to access the app information page. To
0:28
do this, go to settings and then from
0:31
settings, scroll down and look for the
0:33
option called apps. Now, under apps, tap
0:36
on manage apps or all apps depending on
0:40
your phone. For my case, I'm on Android
0:42
smartphone. So, from the list, go ahead
0:44
and look for your app. And you can see
0:46
my app is here. Alternatively, you can
0:48
search for your app using the search
0:50
function here. So, if I open my app, you
0:52
can see I'm on the app information page.
0:54
And this is where we shall begin our
0:56
troubleshooting. However, if you can't
0:58
access this app info page, then let me
1:00
show you a shortcut method to get here.
1:02
For that, just go back and look for your
1:04
app. And once you have found your app,
1:06
long press on it, and you'll see app
1:09
info here. Tap on it and it will take
1:12
you to the same app information page. At
1:14
this point, we want to clear the app
1:15
data and especially the cache data. So,
1:18
if I go to storage here, you can see
1:20
this app has quite a number of cache
1:22
data. Now, one of the reason why your
1:24
app is malfunctioning is because of
1:25
accumulation of cache data. When you
1:27
talk of cache data, you're talking of
1:28
small files that your app normally
1:30
stores to enhance user experience. The
1:32
problem is accumulation of this might
1:34
cause your app to malfunction. So, go
1:36
ahead and tap on clear data here and
1:39
then clear cache and okay. And you can
1:42
see the cache data has been wiped. Now,
1:46
restart your smartphone and then try
1:48
opening your app to see if the problem
1:50
has gone away. However, if you're still
1:51
experiencing any challenge, go ahead and
1:54
come back to this page and this time
1:56
around go ahead and clear all data and
1:58
okay and this should have solved your
2:00
problem. However, should you still
2:01
experience any challenge then it means
2:03
your app might contain bugs for that. Go
2:06
ahead and look for any latest version of
2:08
your app and this you do through Google
2:10
Play Store or App Store if you are on
2:12
iPhone. Then look for any update if it
2:14
is available and update it to the latest
2:17
version to fix any bugs. So by using any
2:19
of these three methods, you should be
2:21
able to fix your app and get it up and
2:23
running. If you have any other question,
2:25
kindly let me know in the comment
2:26
section. Otherwise, thanks for watching
2:28
and let's meet in the next video.
