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In this tutorial, I'm going to show you
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how you can troubleshoot your Microsoft
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Teams app. So, if you're having a
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challenge with your app, maybe your app
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is not opening or it keeps on crashing,
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then let me show you how you can fix all
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these problems and errors and get your
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app running. If you find this video
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helpful, I'll kindly request that you
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support me by liking the video and also
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by subscribing to this channel. My name
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is Isaac and let's get into it. All
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right. Now the first step to
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troubleshoot your app is to access the
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app information page and for this just
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go to settings here and then look for
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this option called apps under this tap
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on it. Now for this tutorial I'm using a
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Redmi smartphone. However, this process
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should be more or less the same on any
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other Android smartphone. From apps here
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look for this option called manage apps
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on your phone. It might be written all
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apps or more apps. Tap on it and then
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this will highlight all the apps that
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you have on your smartphone. From this
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look for your app and as you can see my
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team's app is here. If I tap on it you
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can see now we are on the app
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information page and this is where we
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shall do our troubleshooting. Now if
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you're finding it hard to get to this
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page let me show you a quick and simple
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method to get here. For that, just go
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back and look for your app and don't tap
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on it, but instead just long press on it
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and you'll see this option called app
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info. If you tap on it, it will still
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take you to the same page. From this, we
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want to go ahead and clear the app
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cache. And we can do this under clear
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data. So, if I tap on storage here, you
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can see we have a lot of cache data.
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Now, when you talk of cache data, we are
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talking of small files that are normally
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stored on your app. whenever you use it
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to enhance user experience. Now the
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problem is accumulation of these files
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might cause your app to malfunction. So
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to restore your app go ahead and tap on
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clear and then choose clear cache and
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okay. And at this point the cache data
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has been cleared. From here restart your
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smartphone and then try opening your app
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and your problem should have been fixed.
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However, if the problem still persists,
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then you might want to go ahead and
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clear all data by typing on clear all
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data here and then okay. And you'll have
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to go ahead and log in a fresh with your
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credentials to be able to use the app.
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However, if this second method didn't
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solve your problem, then head to the
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third and the last method to fix it. For
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this, you need to access the app either
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through Google Play Store or App Store
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if you're on iPhone. For my case, I'm on
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Android and therefore I'll go ahead and
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look for the app through Google Play
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Store. So tap on play store and then
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search for your app. You can see my app
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is here. And look for any update if it
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is available. You'll see it here. From
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here proceed and update your app to the
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latest version. Once you have updated
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your app, now you can proceed and try
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opening it. And now it should be
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working. By using any of these three
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methods, you should be able to get your
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app running without any problem. If you
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have any other question, kindly let me
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know in the comment section. Otherwise,
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thanks for watching and let's meet in
