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In this video, I'm going to show you how
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you can troubleshoot your ExpressVPN
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app. So, if you've been trying to use
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this app and maybe the app can't open or
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it keeps on crashing, then let me show
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you how you can fix this problem and get
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your app running without any issue. My
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name is Isaac and this is a minute with
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AI. All right, let's get into it. Now,
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there are quite a number of steps you
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can take for you to be able to
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troubleshoot your ExpressVPN app. In the
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first method, we shall need to access
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the app information page. And to do so,
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just go to settings and then tap on it.
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And then from settings, scroll down and
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look for the option called apps. Now, if
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you tap on apps, this will open these
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various settings under apps. Look for
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the option called manage apps. Now, for
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this tutorial, I'm using a Redmi
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smartphone. However, this process should
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be more or less the same on any other
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Android smartphone. Now, the manage app
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function will go ahead and list all the
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apps that you have on your smartphone.
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And from the list, locate the app that
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you want to troubleshoot. Now, for my
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case, I want to troubleshoot ExpressVPN
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app. And here it is. So, I'll go ahead
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and tap on it. Alternatively, you can
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also search for your app using the
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search function here. So, if I tap on
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this app, you can see I'm on the app
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information page. At this point, we want
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to go ahead and do our troubleshooting
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here. Now, if getting to this page is
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quite complex for you, then let me show
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you a shortcut method that you can use.
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For that, just exit and then go ahead
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and look for your app. And once you find
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it, just go ahead and long press on it.
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This will go ahead and give you these
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three options. Share, app info, and
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uninstalled. So if you tap on app info,
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it will again take you to app info page.
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At this point, you want to go ahead and
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clear the app data. And if I go to
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storage here, you can see we have a lot
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of cache data on this app. Now, one of
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the reason why your app is
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malfunctioning is because of
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accumulation of these cache files. When
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you talk of cache files, we are talking
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of small files that are normally stored
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on your app to enhance user experience.
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But the problem is the more these files
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accumulate, they might cause your app to
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malfunction because of the junk. So to
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clear the cache data, go ahead and tap
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on clear data down here and then choose
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the second option called clear cache and
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then okay. Go ahead and restart your
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smartphone and then try opening your
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app. And at this point, it should be
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working. However, if this didn't solve
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your problem, then you might want again
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to come back to this app info page. And
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this time around instead of clearing
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cash go ahead and tap on clear all data
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confirm by okay and then try opening
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your app and it should have solved your
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problem. However, if this didn't solve
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your problem then proceed to the third
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and the last method and that is access
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the app either through Google play store
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on Android or app store on iPhone and
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then look for any update. For that just
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go ahead and look for Play Store for my
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case and then search for your app and
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then look for any update if it is
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available. Now one of the reason why
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your app might be malfunctioning is
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because you have been using an outdated
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version of this ExpressVPN app that
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might be vulnerable to bugs. To get rid
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of this, go ahead and update it to the
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latest version. Once you update it, now
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you can proceed and open to start using
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the latest version of this app. So
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that's how you get rid of any problem or
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challenge with your ExpressVPN app. If
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you have any other question, kindly let
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me know in the comment section.
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Otherwise, thanks for watching and let's
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meet in the next video.
