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In this video, I'm going to show you how
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you can troubleshoot your BBC News app.
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So, if you're having any challenge with
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your app. Maybe your app is too slow, it
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takes a lot of time to open, or it can't
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open at all or sometimes it opens and
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keeps on crashing. Then, let me show you
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how you can fix this once and for all.
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If you find this video helpful, I'll
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kindly request that you support me by
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liking my video and also by subscribing
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to this channel. Now, there are quite a
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number of steps you can take for you to
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fix this. In the first method, we're
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going to access the app information page
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for us to be able to troubleshoot it. To
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do that, just go to settings
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and from settings, look for the option
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called apps. Now, for this tutorial, I'm
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using a Redmi smartphone. However, this
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process should be more or less the same
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on any other Android smartphone. Under
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apps, look for the option called manage
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apps or all apps. Then, this will go
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ahead and open or list all the apps you
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have on your smartphone. From the list,
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go ahead and look for your app. You can
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see my BBC app is here. Alternatively,
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you can just search for your app here.
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Now, if you tap on it, you can see we
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are on the app information page and this
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is where we shall do our settings.
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However, if you can't get to this page,
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then let me show you a shortcut method
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to get there. For that, just go ahead
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and long press on your app and choose
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this option called app info and this
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will again take you to the same app
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information page. So, the first thing
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you need to do is to go ahead and clear
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the app data and more especially the
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cache data. Now if I go to storage here
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you can see we have a lot of cache data
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on this app. Now one of the reason why
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your app is malfunctioning is because of
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accumulation of cache data or cache
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files. So when you talk of cache files
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these are small files that your app
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normally stores each and every time you
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use the app to enhance user experience.
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But the problem is accumulation of these
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files might cause your app to
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malfunction. To solve this problem go
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ahead and tap on clear data and then
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choose the second option clear cache and
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okay. And you can see our cache data has
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been cleared. At this point, go ahead
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and restart your smartphone and then
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open your app and everything should be
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fixed. However, should this not fix your
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problem, then head to the second method.
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And this is just come back again to this
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app information page. And this time
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around, instead of clearing data, go
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ahead and clear all data. And for this,
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you'll have to log in a fresh if you
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head account to start using your app.
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However, should that not solve your
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problem, then head to the third method.
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And for this, we need to go ahead and
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look for any update if it is available
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on your smartphone. So, for this, you
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need to go ahead and search for your app
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either through Google Play Store or App
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Store and update your app. So, I'll go
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ahead and open my Google Play Store and
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then search for my BBC World News app.
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At this point, look for any option
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called update if it is available. Tap on
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it to update and get the latest version
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of this app. By updating your app,
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you'll be able to fix any bugs or
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security issues associated with the
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older version of your app. Once you have
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updated, now you can proceed and open
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your app to start using the latest
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version of BBC World News app. If you
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have any other question, kindly let me
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know in the comment section. Otherwise,
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thanks for watching and let's meet in
