Salesforce Omni Channel AgentWorkSkill
Feb 5, 2024
AgentWorkSkill in Salesforce Omni-Channel represents a skill used to route a work item to an agent. This object/entity is mainly used for reporting purpose. It contains the dropped skills also during routing. It is tied to the agent work object/entity.
AgentWorkSkill records are created after the AgentWork record creation.
Show More Show Less #Internet Software
