Manage separate Capacity for Salesforce High and Low Priority Cases

If you are having agents working in both Low and High Priority Salesforce Case records and would like to manage separate Capacity, then Capacity Types Not Interruptible and Interruptible can be used. Blog Post: https://www.infallibletechie.com/2024/01/manage-separate-capacity-for-salesforce-high-and-low-priority-cases.html