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How to allow agents to decline requests in Salesforce Omni Channel
Apr 27, 2022
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Admins can enable "Allow Agents to Decline Requests" and "Allow Agents to Choose a Decline Reason" to to allow agents to decline requests in Salesforce Omni-Channel.
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#Enterprise Technology
#Software
#Internet Software
#Voice & Video Chat
#Web Services
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2026-02-25 06:24:19
