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Auto populate Messaging User Language in Salesforce Messaging for Web
Jul 2, 2025
Identify preferred language of messaging users" can be used to auto populate Messaging User Language in Salesforce Messaging for Web Chat.
Blog Post:
https://www.infallibletechie.com/2025/07/auto-populate-messaging-user-language-in-salesforce-messaging-for-web.html
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0:04
Hello everyone. In this video, we are
0:07
going to see how to automatically
0:09
populate
0:11
messaging user language. The API name is
0:15
end user language on the messaging
0:18
session object or entity.
0:21
Let's dive into a demo
0:24
with the Salesforce messaging for web
0:27
feature and see how messaging user
0:30
language is automatically set.
0:34
First, I'm going to
0:37
demo this feature. So, I'm going to let
0:41
me refresh my page. I'm going to
0:44
initiate messaging for web chat.
0:50
So now if I go to my to my messaging
0:54
sessions.
0:59
So here
1:01
the messaging user language is
1:03
automatically set as English.
1:06
In order to achieve this
1:09
we have to make use of this feature
1:12
called identify preferred language of
1:16
messaging users.
1:21
When you select this option, the
1:23
language field for this channels
1:26
messaging user is autopop populated if
1:28
their local is known. So if their local
1:31
is known, it will automatically get
1:33
populated. So here from my browser, it
1:36
should be able to read that I'm making
1:39
use of English as my language. So all
1:42
the messages and everything will be
1:45
available in English and it will also
1:48
automatically populate this messaging
1:50
user language field.
1:59
So with the help of this feature I was
2:02
able to achieve this. One important
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thing to note here is whenever we do any
2:07
changes on the messaging channel for the
2:09
embedded service deployment
2:12
which is tied to this messaging channel
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should be published. So I made some
2:18
changes in my messaging uh channel. I
2:22
enabled this feature. So I have to go to
2:25
the embedded service deployment which is
2:27
tied to the channel and then I have to
2:29
click publish button. It will take uh 5
2:32
to 15 minutes. You will receive an email
2:34
once the changes are published. Once you
2:38
receive an email, then test it out. Then
2:41
you should be able to see the messaging
2:44
user language is getting automatically
2:46
populated.
2:47
Let's see a scenario where this
2:51
particular field is not populated. So if
2:54
I go to my messaging settings,
2:59
I have one more messaging channel which
3:01
is rel which is tied to my uh Einstein
3:04
bot. Here I'm not setting this identify
3:06
preferred language of messaging users.
3:10
So this is disabled. So here
3:14
I'm initi initiating a chat.
3:18
Now if I go to messaging sessions.
3:22
So this is the latest one
3:25
here. Messaging user language is not set
3:28
since I'm not
3:31
setting this. Identify preferred
3:33
language of messaging users.
3:38
Please check the video description. In
3:40
the video description, I have shared my
3:42
blog post. From the blog post, you
3:45
should be able to get the six steps
3:48
which I was able to use and set up this
3:52
feature.
3:58
I hope it was helpful.
4:06
Thank you for watching.
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