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Agentforce Agent in Salesforce Experience Cloud
Apr 22, 2025
We can make use of Salesforce Agentforce Service Agent to invoke an Agentforce Agent from the Salesforce Experience Cloud Site.
Blog Post:
https://www.infallibletechie.com/2025/04/agentforce-agent-in-salesforce-experience-cloud.html
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0:05
hello everyone In this video we are
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going to see how to access Salesforce
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agent force agent from experiencecloud
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site In order to access Salesforce agent
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force from Salesforce experience cloud
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site we have three prerequisites The
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first one is we should create agent
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force service agent So when you
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create agent force
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agent the type should be service
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agent Next you can create an experience
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cloud
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site And the final thing is we have to
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set up messaging for web We are going to
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use an omni channel
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flow to invoke the agent force agent And
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that omni channel flow will be embedded
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or tied to the messaging for web So that
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using the messaging for web feature in
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the experience cloud site we will be
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able to access or invoke agent force
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agent
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So the first step is you should create a
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messaging channel of type messaging for
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web Once that is done you should create
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an embedded service deployment of type
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web So this is uh when you click
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new you should select messaging for
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inapp and web
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When you create the embedded service
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deployment make use of the messaging
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channel which you
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created After that create agent force
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service
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agent and do all your topics and
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instructions configuration
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Next I have created an omni channel flow
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which will invoke the agent force agent
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So here in this omni channel flow I am
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making use of the service channel as
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messaging route to I'm selecting agent
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force service agent Here I'm able to
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select the agent force service
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agent So this
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flow is invoking the agent force service
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agent
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So we can confirm that from the
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connections tab on the agent
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detail here in the messaging
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channel if I edit it I should be able to
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see that So for this messaging for web
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setup I have made use of omni channel
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flow as the routing type and then I'm
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using the omni channel
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flow which will routed to the agent
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force
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agent Make sure to publish this embedded
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service deployment whenever you do some
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changes
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Next make
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sure
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the agent for service agent is
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active Okay so two prerequisites are
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done Now create an experience cloud site
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Publish it Make sure it is
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active and add embedded messaging
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component In the embedded messaging
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component we have to select the embedded
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service deployment which was tied to our
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messaging
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channel Click publish Once the changes
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are done once it is published
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successfully we should be able
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to invoke it from the experience cloud
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site My experience cloud site is
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available to public So no authentication
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So I'm able to invoke my agent force
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agent from my Salesforce experience
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cloud
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site So the messaging for inapp and web
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agent joined and this is the welcome
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message which is coming
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from the agent force
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agent Please check the video description
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In the video description I have shared
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my blog post From the blog post you
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should be able to get useful information
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when you set up your Salesforce agent
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for service
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agent to be invocable from your
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Salesforce experience cloud
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site I hope it was helpful
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Thank you for watching
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