Creating Public Knowledge Base using Lightning Knowledge and Experience Cloud Site in Salesforce
Using Lightning Knowledge and Experience Cloud Site features, we can easily create a Public Knowledge Base
Display Knowledge Article Rich Text Content in Salesforce Lightning Web Component
Using lightning/uiRecordApi, we can fetch the Salesforce Knowledge Article and display it in a Lightning Web Component. For rich text content, lightning-formatted-rich-text tag in the Lightning Web Component can be used to display the rich text content.
Salesforce Service AI Knowledge Grounding
Salesforce Service AI Knowledge Grounding allows us to use our Knowledge Articles to add more additional context when using Einstein Email, Service Replies, etc features. In this Blog Post, Knowledge Grounding is used in Salesforce Einstein GPT for Servi
Share Knowledge Articles content in Active Salesforce Chat
Agents can quickly insert Salesforce Knowledge Articles content when on Active Chat using "Insert Article into Conversation" action. Blog Post: https://www.infallibletechie.com/2023/12/share-knowledge-articles-content-in-active-salesforce-chat.html
Search and attach Knowledge Articles to Salesforce Messaging Session
Blog Post: https://www.infallibletechie.com/2023/11/how-to-search-and-attach-knowledge-articles-to-salesforce-messaging-session.html
Salesforce Knowledge Article Smart Link
Salesforce Knowledge Article Smart Link makes sure the Window is not refreshed when the Knowledge Article is opened from the another Knowledge Article. Blog Post: https://www.infallibletechie.com/2024/03/salesforce-knowledge-article-smart-link.html
Promote Articles in Salesforce Search Results
Using "Promoted Search Terms", we can easily associate keywords for our Salesforce Knowledge Articles to optimize search results in Salesforce Knowledge. Blog Post: https://www.infallibletechie.com/2024/04/promote-articles-in-salesforce-search-results.ht
Insert Salesforce Knowledge Article Data Categories Assignment using Apex
To insert Salesforce Knowledge Article Data Categories Assignment using Apex, we have to make use of knowledge__DataCategorySelection object/entity. Blog Post: https://www.infallibletechie.com/2024/03/insert-salesforce-knowledge-article-data-categories-a
Salesforce Agentforce action Answer Questions With Knowledge
Salesforce Agentforce action “Answer Questions With Knowledge” helps the AI Agent to answer and help customers for their inquiries. Blog Post: https://www.infallibletechie.com/2025/01/salesforce-agentforce-action-answer-questions-with-knowledge.html
Salesforce Agentforce action Answer Questions With Knowledge
Salesforce Agentforce action “Answer Questions With Knowledge” helps the AI Agent to answer and help customers for their inquiries. Blog Post: https://www.infallibletechie.com/2025/01/salesforce-agentforce-action-answer-questions-with-knowledge.html
Sync Salesforce Knowledge Articles to External Systems
Blog Post: https://www.infallibletechie.com/2025/11/sync-salesforce-knowledge-articles-to-external-systems.html