How to add screen pop in Salesforce Omni-Channel Flow?
Screen Pop in Salesforce Omni-Channel Flow helps to open additional records when the records are routed via Omni-Channel widget.
Salesforce Simple Flow Orchestration
Salesforce Flow Orchestration makes complex business processes to complete step by step. No coding is required.
Check failed Scheduled Flows Jobs in Salesforce
Troubleshooting or debugging failed Scheduled Jobs is crucial in Salesforce Development practices.
Pass Record Id to Flow in Salesforce
recordId variable should be created in Flow to Pass Record Id to Flow in Salesforce. The variable name is case sensitive.
Route Cases directly to an agent in Salesforce Omni-Channel
Omni-Flow can be used to route Cases directly to an agent to Omni-Channel in Salesforce without coding
Custom Messaging Session Transfer in Salesforce
For implementation steps for Custom Messaging Session Transfer in Salesforce and idea link for standard feature, check the following link: https://www.infallibletechie.com/2022/05/custom-messaging-session-transfer-in.html
How to update the Case Owner to Chat agent when the Chat is accepted using Record Triggered Flow in
We can use a Record-Trigger Flow on the AgentWork entity to update the Case Owner to Chat agent when the Chat is accepted in Salesforce.
Find count or number of records in Record Collection Variable in Salesforce Flow
Equals Count operator can be used to find the count or number of records in Record Collection Variable in Salesforce Flow. Blog Post: https://www.infallibletechie.com/2022/01/how-to-find-count-or-number-of-records.html
Navigate to a Visualforce page when the Salesforce Flow is Finished
We can use Lightning Out App and Visualforce page to navigate to a Visualforce page when the Salesforce Flow is Finished or Completed. Blog Post: https://www.infallibletechie.com/2022/09/how-to-navigate-to-a-visualforce-page-when-the-salesforce-flow-is-f
Fetch Salesforce Picklist Field Values in Flows
Blog Post: https://www.infallibletechie.com/2022/10/how-to-fetch-salesforce-picklist-field-values-in-flows.html
Create Case in Salesforce based on Survey Rating
Blog Post: https://www.infallibletechie.com/2022/10/create-case-in-salesforce-when-the-survey-rating-is-less-than-or-equal-to-3.html
Invoke Salesforce Flow using Apex
Blog Post: https://www.infallibletechie.com/2022/10/how-to-call-salesforce-flow-using-apex.html
Salesforce Flow to create Swarm Request using Slack for Service
Blog Post: https://www.infallibletechie.com/2022/10/sample-salesforce-flow-to-create-swarm-request-using-slack-for-service.html
Invoke Salesforce Screen Flow from Standard New button
Blog Post: https://www.infallibletechie.com/2022/10/how-to-call-salesforce-screen-flow-from-standard-new-button.html
Adding a hyperlink to a Chatter post using Flow Post to Chatter action
Blog Post: https://www.infallibletechie.com/2022/10/how-to-add-a-hyperlink-to-a-chatter-post-using-flow-post-to-chatter-core-action.html
Salesforce BOT to show Picklist Field Values Dynamically
Blog Post: https://www.infallibletechie.com/2022/10/salesforce-bot-to-show-picklist-field-values-dynamically.html
Fetch Salesforce Custom Picklist Field Values in Flows
Blog Post: https://www.infallibletechie.com/2022/10/how-to-fetch-salesforce-custom-picklist-field-values-in-flows.html
Embed Salesforce Flow in Lightning Web Component
Blog Post: https://www.infallibletechie.com/2022/12/embed-salesforce-flow-in-lightning-web-component.html
Drop Additional Skills Time Out seconds in Salesforce Omni Flow
To use Drop Additional Skills Time-Out (seconds) in Salesforce Omni-Flow, make use of "Add Skill Requirements" core action in the Omni-Flow. Blog Post: https://www.infallibletechie.com/2023/01/drop-additional-skills-time-out-seconds-in-salesforce-omni-fl
Display Salesforce Visualforce rendered as PDF in Flow
In order to display Salesforce Visualforce rendered as PDF in a Flow, use iFrame tag in the Lightning Web Component and add the LWC in Flow Screen Element. Blog Post: https://www.infallibletechie.com/2023/01/how-to-display-salesforce-visualforce-rendered
Sample Salesforce External Service
External Services can be invoked from Flows. Blog Post: https://www.infallibletechie.com/2023/02/sample-salesforce-external-service.html
Unable to select Queues in Salesforce Omni Channel Flow
We won't be able to choose or select Queues in the Salesforce Omni-Channel Flow 1. If the Queue is not configured to a Routing Configuration. 2. If the Queue's Routing Configuration uses "Use with Skills-Based Routing Rules". Blog Post: https://www.infal
Route Salesforce Chats to BOT when agents are Offline
We can route Salesforce Chats to BOT when agents are Offline or Unavailable and route to the queue when agents are available using Omni-Channel Flow. Blog Post: https://www.infallibletechie.com/2023/02/route-salesforce-chats-to-bot-when-agents-are-offlin
Display a Flow screen with 2 columns in Salesforce
Section element in the Salesforce Flow can be used to arrange or display fields with two columns layout. Blog Post: https://www.infallibletechie.com/2019/08/how-to-display-flow-screen-in-2-columns.html
Debug Logs for Salesforce Email to Case Omni Channel Flow
To setup Debug Logs for Salesforce Email-to-Case Omni-Channel Flow, check the "Automated Case User" in Support Settings in Salesforce Setup. Set the Debug logs for the "Automated Case User" The user defined as the "Automated Case User" should have "Run F