Salesforce Enhanced Chat
Automatically End Salesforce Enhanced Chat Sessions with Opt Out Keywords
Blog Post: https://www.infallibletechie.com/2025/09/how-to-automatically-end-salesforce-enhanced-chat-sessions-with-opt-out-keywords.html
Show Messaging Session History in Salesforce Enhanced Chat for Authenticated Users
Blog Post: https://www.infallibletechie.com/2025/09/how-to-show-messaging-session-history-in-salesforce-enhanced-chat-for-authenticated-users.html
Use Salesforce Agentforce Context Variables to greet Customers by Name
Blog Post: https://www.infallibletechie.com/2025/09/personalize-customer-greetings-in-salesforce-agentforce-use-context-variables-to-greet-customers-by-name.html
Send a custom Agent Welcome Message in Salesforce Enhanced Channel
Blog Post: https://www.infallibletechie.com/2025/10/send-a-custom-agent-welcome-message-in-salesforce-enhanced-channel.html