Custom Messaging Session Transfer in Salesforce
For implementation steps for Custom Messaging Session Transfer in Salesforce and idea link for standard feature, check the following link: https://www.infallibletechie.com/2022/05/custom-messaging-session-transfer-in.html
Track undelivered messages in Salesforce Digital Engagement Messaging
In ConversationEntry entity, MessageStatusCode will be populated if the messages are undelivered. So, query the ConversationEntry entity with MessageStatusCode to track failed or undelivered Messages in Salesforce Messaging. Blog Post: https://www.infall
Create Case records for Salesforce WhatsApp Messaging Sessions
To create Case records for Salesforce WhatsApp Messaging Sessions, we can make use of Record Triggered Flow on Agent Work entity. Blog Post: https://www.infallibletechie.com/2023/07/how-to-create-case-records-for-salesforce-whatsapp-messaging-sessions.ht
Find Matching Or Create New Contact Records for Salesforce WhatsApp Messaging
To find matching or create new Contact records for Salesforce WhatsApp Messaging Sessions, make use of Channel-Object Linking. Blog Post: https://www.infallibletechie.com/2023/07/how-to-find-matching-or-create-new-contact-records-for-salesforce-whatsapp-
WhatsApp Voice Messages in Salesforce
WhatsApp Voice Messages are supported in Salesforce. Use "Enhanced" as the "Platform Type" instead of the "Standard". Blog Post: https://www.infallibletechie.com/2023/10/whatsapp-voice-messages-in-salesforce.html
Display Context Variable in Salesforce Einstein BOT
{!$Context.VariableName} should be used to display Context Variable in Salesforce Einstein BOT. Blog Post: https://www.infallibletechie.com/2024/01/display-context-variable-in-salesforce-einstein-bot.html
Salesforce Sensitive Data Rules for Digital Engagement Messaging
"Configure Messaging" is needed to setup the Sensitive Data Rules. Blog Post: https://www.infallibletechie.com/2024/02/salesforce-sensitive-data-rules-for-digital-engagement-messaging.html
Send Enhanced SMS notification using Salesforce Flow
To send SMS notification in Salesforce Flow for Enhanced Channel, please use "Send Conversation Messages" element. Blog Post: https://www.infallibletechie.com/2024/03/send-enhanced-sms-notification-using-salesforce-flow.html
Track Salesforce Send Conversation Messages
If you want to track the Salesforce Send Conversation Messages invocations, then query ConvMessageSendRequest object/entity. Blog Post: https://www.infallibletechie.com/2025/01/track-salesforce-send-conversation-messages.html
Track Salesforce Send Conversation Messages
If you want to track the Salesforce Send Conversation Messages invocations, then query ConvMessageSendRequest object/entity. Blog Post: https://www.infallibletechie.com/2025/01/track-salesforce-send-conversation-messages.html
Create Case via Salesforce Enhanced SMS Channel
Salesforce Einstein BOT can be used to create Case only when Agents are unavailable. Blog Post: https://www.infallibletechie.com/2025/01/create-case-via-salesforce-enhanced-sms-channel.html
Create Case via Salesforce Enhanced SMS Channel
Salesforce Einstein BOT can be used to create Case only when Agents are unavailable. Blog Post: https://www.infallibletechie.com/2025/01/create-case-via-salesforce-enhanced-sms-channel.html