0:17
we have this beautiful saying and I
0:19
truly believe in it is really that no
0:21
detail for us is too small no request
0:24
for us is too large that is our service
0:28
our what we are offering to our guests
0:31
we try to do our best to to deliver them
0:35
the best part that I can get we have a
0:39
very high staff to passenger ratio the
0:43
highest actually on the rivers and our
0:46
service is very personal and that is
0:50
that is very important to us that we
0:52
offer this personalized service average
0:55
maximum 130 guests are small groups I
1:01
have the fortune to be able to compare
1:04
ships from other companies with Uniworld
1:07
and you know it really has the most
1:09
beautiful the most unique ships first of
1:12
all we have the world's only floating
1:15
luxury boutique hotels all our ships are
1:19
unique I mean there's there's not a
1:21
single ship anywhere that looks like
1:23
like any of our ships they are so
1:25
uniquely designed even in the 12 ships
1:28
that we have you will not find the same
1:31
features and that that is unique
1:34
universe do a lot of investments in this
1:38
ship every winter ships get a lot of
1:42
money to you have to renew and refurbish
1:45
things and after five six seven years
1:50
you can say the the the most from the
1:53
ship had because they the whole ship is
1:55
totally totally renewed and that makes
1:58
at least I think univille to unique
2:00
world has always been the pioneer in
2:04
putting together new itineraries almost
2:07
every year we come up with a new
2:10
we have many unique tours exclusive
2:13
tours we have wonderful kitchens the
2:21
food on board is excellent very
2:24
innovative they're looking at the latest
2:26
trends at the same time though we are
2:29
offering local specialties to make the
2:33
overall experience a complete package we
2:36
try to go a local to give the the guest
2:39
the touch of the local food like for
2:42
example when we are passing the Austria
2:44
we make for them the original Wiener
2:47
schnitzel apple strudel which is the
2:50
famous dessert here and also in Hungary
2:52
for example the Hungarian beef goulash
2:54
with the famous Gundel polishing here
2:56
and also of course in the Germany we
3:00
make the Bavarian lunch and also the
3:03
ship which is sailing in Italy the osso
3:06
bucco and premium of Parma ham and pizza
3:09
and local food right we always working
3:13
with the fresh ingredients from the
3:16
farmers markets and local suppliers if
3:23
you look for example at the excursions
3:25
we always have a lot of options you can
3:27
choose from we have our included tours
3:29
we have on top of that choice tours that
3:32
guests can go on we have additional
3:34
tours that guests can choose from so
3:36
there's there's a large variety of Tours
3:39
to pick from so there the choice is it's
3:42
up to the guests to do what they want to
3:44
do as well in the rooms small details
3:47
like a pillow menu that you can choose
3:48
from which pillow you would like or
3:50
which soap you would like to have we can
3:53
offer all that so then we have the
3:55
choices which is for example we have
3:57
three kind of appetizer
3:59
every evening two soups for main courses
4:03
which is included always pasta meat fish
4:06
and always a vegetarian menu and option
4:09
and three kind of dessert Vida advance
4:12
of the ice cream the choice the ice
4:15
cream how we like and also we have the
4:17
choice for the people which like to eat
4:20
but low calories we have always prepared
4:23
the travel light menu she's always there
4:26
and then they can choose and always
4:29
available we have every evening steak
4:32
from the premium American beef Norwegian
4:36
salmon and chicken breast for the tours
4:38
we have the concept of the choice is
4:41
yours so we do not have a sex program
4:45
and the guests should come and either
4:47
take our tours or stay aboard if there
4:49
isn't anything else to do every day they
4:52
have the choice we have since this year
5:00
the concept of all-inclusive which makes
5:03
a big difference for many many of the
5:06
guests all the tours are included all
5:07
your beverages are included we have
5:10
whether you're just during the meals but
5:12
also in the in the bar in the lounge all
5:15
the beverages are included so you don't
5:19
need to worry about anything now also
5:21
for the crew the crew to ities are
5:22
included so in the end guests don't need
5:25
to wonder what is appropriate or how
5:27
much should I tip that is all taken care
5:29
of and a carefree way of traveling very
5:38
knowledgeable and what we offer the
5:40
waiters know exactly what we're doing
5:42
what the guests is looking for what the
5:44
guest ones also on lands that our tour
5:48
guides really are focusing on the guests
5:50
we make sure we have small groups that
5:53
they speak English very well overall
5:57
everybody who is involved in Uniworld
6:00
is knowledgeable and that is definitely
6:02
something we can show that we know what
6:04
we're talking about and what we're doing
6:06
we can also a lot of trainings by the
6:10
company to get our expertise also all my
6:12
higher aims so that that means is for me
6:16
and that we also delivered it to our
6:18
guests and it's such a great way of
6:24
experience in Europe and not only Europe
6:27
I mean oh so you can go to Russia or
6:29
Asia we have beautiful ships there he's
6:31
really suited for everybody it is an old
6:36
now by now that river cruising is only
