“You can't make everybody happy”: This CEO’s insight into leading H&R Block through a high-stakes tax season

Three months into the CEO role at H&R Block, Curtis Campbell is navigating a pivotal tax season where the average $3,300 refund has never been more vital for American families. He tells Fortune's Ruth Umoh about the reality of leading through economic strain and increased IRS complexity. Discover his strategic roadmap for balancing investor expectations with a core mission of providing trust and confidence to millions of people during their most vulnerable financial moments.