Top 10 important words and phrases for Business Service Specialist

Top 10 important words and phrases for Business Service Specialist 1. Client Acquisition As a Business Service Specialist, your primary goal is to attract new clients to the company. This involves various strategies like lead generation, networking, and marketing campaigns. 2. SLA (Service Level Agreement) An SLA is a contract between the service provider and the client. It outlines the agreed-upon level of service, response time, and other crucial details. Adhering to SLAs is vital for maintaining client satisfaction. 3. CRM (Customer Relationship Management) A CRM system helps you manage and analyze customer interactions, ensuring personalized and efficient service. It stores information like contact details, purchase history, and communication logs. 4. KPI (Key Performance Indicator) KPIs are measurable goals that indicate the success of a business or individual. As a specialist, you may be evaluated based on metrics like client retention rate, response time, and revenue generated. 5. Escalation