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In this video, I'm going to show you how
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you can troubleshoot We Live app. So, if
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you are experiencing any challenge with
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this app, maybe the app can't open or it
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keeps on crashing or it is too slow,
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then let me show you how you can solve
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this. If you find this video helpful,
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I'll kindly request that you support me
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by liking the video and also by
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subscribing to this channel. All right,
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so there are quite a number of steps you
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can take to troubleshoot this app. The
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first method, we need to go ahead and
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access the app info page. To do this,
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just go to your settings and from
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settings, scroll down until you see this
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option called apps. Under apps, look for
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manage apps or all apps. Now, for the
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sake of this tutorial, I'm on a Redmi
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smartphone. However, this process should
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be more or less the same on any other
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Android smartphone. So, from here,
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scroll down until you find your app. And
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as you can see, my Wii Live app is here.
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However, if you can't find it, just use
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the search bar here to search for your
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app. Once you have found your we live
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app, tap on it and we are now on the app
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info page. However, if you can't access
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this app info page, then let me show you
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a shortcut method to get here. For that,
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just go back and look for your app. Once
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you have found your app, just long press
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on it and then you'll see we have app
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info. Tap on it and this will take you
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to the same app info page here. Now, at
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this point, you want to clear the app
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data, especially the cache data. So if
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you go to storage here you'll see
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breakdown of data that is used or stored
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by this app. Of important is this cache
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data. When you talk of cash data these
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are just small files that your app
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normally collects and those will never
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use your app to enhance user experience.
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The problem is accumulation of these
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files might cause your app to
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malfunction. To clear them go ahead and
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tap on clear here and then choose clear
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cache and okay. Now you can see cash has
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been cleared. At this point, restart
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your smartphone and then open it and
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this should have solved your problem.
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However, should this not solve your
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problem again come back to app info and
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this time around go ahead and tap on
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clear data and choose now clear all data
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and okay. Go ahead and login a fresh to
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see if this has solved your problem. In
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most cases, this should work. However,
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if you still experience any challenge,
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then head to the third method and that
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is to access the app through Google Play
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Store or App Store and find out if we
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have any update. So, for that, I'll go
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to my Google Play Store here because I'm
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on Android and then search for we live
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video chat and meet up. And as you can
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see, we have an update, which means I've
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been using an outdated version of we
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live app. To update it, go ahead and tap
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on update. And this will go ahead and
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download the latest version of we live
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video chat app and install it on your
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smartphone. Once the app has been
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installed, you can proceed and tap on
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open here to start using it. However,
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should you still experience any
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challenge, then this time around you
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might want to go ahead and uninstall
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your app and then install it a fresh.
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This will solve any issue. Maybe if
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there was a bug in your older version of
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your app, this will fix it. So by using
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any of these four methods you should be
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able to solve any problem with we live
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video chat app. If you have any other
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question kindly let me know in the
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comment section. Otherwise, thanks for
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watching and let's meet in the next
