0:00
In this video, I'm going to show you how
0:02
you can troubleshoot Click app. So, if
0:04
you're experiencing any challenge with
0:06
the app, maybe the app can't open or it
0:08
keeps on crashing or it's not working at
0:10
all, then let me show you how you can
0:13
solve this problem. If you find this
0:15
video helpful, I'll kindly request that
0:17
you support me by liking the video and
0:18
also by subscribing to this channel. All
0:21
right. So, there are quite a number of
0:23
steps you can take to solve any issue
0:25
with your ClickUp app. In the first
0:28
method, we need to go ahead and access
0:30
the app info page. To do this, just go
0:32
to settings and from settings, scroll
0:35
down until you see this option called
0:37
apps. Now, under apps, you should be
0:40
able to see this option called manage
0:41
apps or all apps. Go ahead and tap on
0:44
it. And this will go ahead and list all
0:45
the apps that you have on your
0:47
smartphone. From the list, scroll down
0:49
until they find your app. And as you can
0:51
see, here is my app. Alternatively, if
0:53
you can't find it, go ahead and search
0:55
for your app using the search app option
0:57
here. So, if you tap on your app now,
0:59
you can see we are on the app info page.
1:02
However, if you can't access this app
1:03
info page, then let me show you a
1:05
shortcut method to get here. For that,
1:07
just go back and then go ahead and look
1:10
for your app. And once you find your
1:12
app, just long press on it and you
1:14
should be able to see app info. And here
1:17
it is. From here we want to go ahead and
1:19
clear the app data for this app
1:21
especially cache data. So if I go to
1:23
storage here you can see we have a lot
1:25
of data that is stored by this app. Of
1:28
important is this cache data. When you
1:30
talk of cache data these are just small
1:32
files that your app normally stores to
1:33
enhance user experience. The problem is
1:36
accumulation of these files might cause
1:37
your app to malfunction. To clear them
1:39
go ahead and tap on clear data down here
1:41
and then choose the last option clear
1:44
cache and then okay. Now this will wipe
1:48
out all the cache data on your app. Go
1:50
ahead and restart your smartphone and
1:52
then open it and this should have solved
1:54
your problem. However, should you still
1:56
experience any challenge, come back to
1:58
app info page here and then go back to
2:00
clear data and this time around go ahead
2:02
and tap on clear all data and okay and
2:06
open your app to see if the problem has
2:08
gone away. However, should this not
2:10
solve your problem then head to the
2:11
third method. look for any update of
2:14
this app through Google Play Store or
2:16
App Store. For my case, I'm on Android
2:18
and therefore I'll go ahead and go to
2:22
Play Store and search for my app and
2:24
here is my click app. Look for any
2:27
option called update here. Then update
2:29
it to the latest version. One of the
2:31
reason why your app might be
2:32
malfunctioning is because you're using
2:34
an outdated version of this app. Once
2:37
you have updated this, now you should be
2:39
able to fix any challenge that might be
2:41
associated with the older version of
2:42
your app. However, should you still have
2:44
a challenge, then you might want to
2:46
uninstall the app and install it a fresh
2:49
to clear any issues such as bugs that
2:52
might have been harbored by the older
2:54
version of your app. So, by using any of
2:56
these four methods, you should be able
2:58
to solve your problem with ClickUp. If
3:00
you have any other question, kindly let
3:02
me know in the comment section.
3:03
Otherwise, thanks for watching and let's
