Microsoft Copilot in Business Application
Feb 23, 2024
Copilot in Customer Service - Microsoft Business Application Live Show Ep.17
Join this live session with Mahender Pal and Venkata Subbarao for the next episode of Microsoft Business Application on February 16 at 10:00 PM (IST).
In this session, we will be giving a walkthrough on the Copilot in Customer Service.
When we enable the Copilot features, agents can do the following actions in the Customer Service workspace app:
• Respond to questions
• Compose an email
• Draft a chat response
• Summarize a case and conversation
• Enable Copilot case and conversation summaries
• Enable Copilot help pane
• Display Copilot case summary on custom case forms
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Show More Show Less #Business Operations
#Software
#Business & Productivity Software
#Email & Messaging
#Text & Instant Messaging
#Voice & Video Chat
#Customer Relationship Management (CRM)
#Helpdesk & Customer Support Systems
#Intelligent Personal Assistants


