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Patients face growing frustrations as the Palomar health care system encounters possible cyber attack disruptions. Join Fox 5's Sarah Allegra for the latest developments from Escondido on this emerging situation impacting patient care. #CyberAttack #PalomarHealth #HealthcareDisruption #PatientCare #Fox5News #EscondidoNews #CyberSecurity #HealthSystem #BreakingNews #NewsUpdate
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possible Cyber attack tonight across
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Palomar healthc care system and the
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online systems disruptions are causing
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frustrations among a growing number of
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patients Fox Five Sarah alre is joining
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us live from Escondido with the latest
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on this
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Sarah well Kathleen these disruptions
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have been ongoing for several weeks now
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I mean we're nearing a month several
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patients have reached out to us in our
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Fox 5 Newsroom they've sent us emails
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and complaints but one person I spoke to
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today says yeah he's feeling frustrated
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but more than anything he worries his
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health may be at risk there a line just
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to try to make appointments when it
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comes to his health care since May 5th
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John Tucker has been living in the past
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back in the 60s 70s even then You' be
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able to make a phone call he's been a
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patient under gry Bill Medical in North
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County an outpatient facility under
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Palomar Medical Health Group for 10
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years I'm not sure if I need to go
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somewhere else with my with my family's
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care he has cancer his wife has Ms and
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for the last month the Tuckers are
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unable to make calls schedule
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appointments online or refill dire
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prescriptions people have actually died
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and have been turned away for Medical
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Care Experts believe the issues are
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linked to a suspected cyber security
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attack a growing deadly Trend Across the
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Nation there's upwards of 300% increases
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on hospitals that are targeted with
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ransomware here's what happens when you
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enter the Palomar Health Website the
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first thing you see is this Banner
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pointing to Tech issues ones the Medical
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Group says is only affecting outpatient
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facilities like John's not its hospitals
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in Powe and Escondido they won't even
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accept a phone call they won't a regular
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phone call to the office that you think
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you should be able to make it won't even
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ring to the office so we tried calling
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ourselves it's ringing and this is the
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message we got hello to technical
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difficulties the staff with palar Health
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Medical Group are unable to access the
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database at this time on its website
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Palomar Health Medical Group says it's
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continuing to work with thirdparty
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forensic Specialists to restore
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operations and they expect improvement
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over the coming weeks this same message
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has been up since the beginning of May
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and while John is understanding he's
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asking for answers and transparency it's
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a Cyber attack just tell us but to give
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us nothing is more frustrating than not
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giving us
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anything so today we did try to reach
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out to Representatives with pelomar
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Health Medical Group they did answer
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they just say they don't have any
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updates at this time I did try and ask
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about the ransomware attack I asked if
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they can confirm this and if their
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patients security if their privacy has
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been compromised the representatives I
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spoke to say they are working on getting
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those answers for me and I should hear
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back from them soon for now that's the
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very latest here from es candido Sarah
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