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possible Cyber attack tonight across
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Palomar healthc care system and the
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online systems disruptions are causing
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frustrations among a growing number of
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patients Fox Five Sarah alre is joining
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us live from Escondido with the latest
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Sarah well Kathleen these disruptions
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have been ongoing for several weeks now
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I mean we're nearing a month several
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patients have reached out to us in our
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Fox 5 Newsroom they've sent us emails
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and complaints but one person I spoke to
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today says yeah he's feeling frustrated
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but more than anything he worries his
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health may be at risk there a line just
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to try to make appointments when it
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comes to his health care since May 5th
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John Tucker has been living in the past
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back in the 60s 70s even then You' be
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able to make a phone call he's been a
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patient under gry Bill Medical in North
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County an outpatient facility under
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Palomar Medical Health Group for 10
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years I'm not sure if I need to go
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somewhere else with my with my family's
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care he has cancer his wife has Ms and
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for the last month the Tuckers are
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unable to make calls schedule
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appointments online or refill dire
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prescriptions people have actually died
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and have been turned away for Medical
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Care Experts believe the issues are
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linked to a suspected cyber security
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attack a growing deadly Trend Across the
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Nation there's upwards of 300% increases
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on hospitals that are targeted with
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ransomware here's what happens when you
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enter the Palomar Health Website the
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first thing you see is this Banner
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pointing to Tech issues ones the Medical
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Group says is only affecting outpatient
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facilities like John's not its hospitals
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in Powe and Escondido they won't even
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accept a phone call they won't a regular
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phone call to the office that you think
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you should be able to make it won't even
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ring to the office so we tried calling
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ourselves it's ringing and this is the
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message we got hello to technical
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difficulties the staff with palar Health
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Medical Group are unable to access the
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database at this time on its website
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Palomar Health Medical Group says it's
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continuing to work with thirdparty
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forensic Specialists to restore
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operations and they expect improvement
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over the coming weeks this same message
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has been up since the beginning of May
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and while John is understanding he's
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asking for answers and transparency it's
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a Cyber attack just tell us but to give
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us nothing is more frustrating than not
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anything so today we did try to reach
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out to Representatives with pelomar
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Health Medical Group they did answer
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they just say they don't have any
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updates at this time I did try and ask
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about the ransomware attack I asked if
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they can confirm this and if their
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patients security if their privacy has
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been compromised the representatives I
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spoke to say they are working on getting
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those answers for me and I should hear
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back from them soon for now that's the
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very latest here from es candido Sarah
