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Your Bose Quiet Comfort Earbuds 2 are
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connected, but something isn't right.
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Maybe they won't pair properly, the
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audio keeps cutting out, or they just
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feel glitchy and unresponsive. It can be
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really annoying when your earbuds stop
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working the way they should. The good
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news is this is a common issue and
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usually fixable without any tools. In
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this video, I'll show you exactly how to
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reset and factory reset your Bose
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earbuds step by step, depending on your
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model. So, make sure you follow each
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step in order to fix the problem
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completely. First, let's start with a
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basic reset because this clears
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temporary glitches without deleting your
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settings. This method works for Quiet
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Comfort earbuds too, Quiet Comfort Ultra
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Earbuds, and Ultra Open Earbuds. Place
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both earbuds inside the charging case
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and make sure the LED lights turn on
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when you insert them. Now, close the lid
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and connect the charging case to power.
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Once the LED on the front of the case
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lights up, press and hold the button on
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the back of the case, keep holding it
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until the front LED turns off, which can
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take up to 30 seconds. After that,
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release the button and try using your
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earbuds again to see if the issue is
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fixed. If that didn't fix the problem,
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now let's move to a factory reset
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because this clears all settings and
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restores the earbuds to their original
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state. First, remove your earbuds from
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the Bose app. Open the app, go to your
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account, then manage products, tap edit,
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select your earbuds, and delete them.
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Confirm the removal. Next, go to your
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phone's Bluetooth settings and remove
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all entries related to your earbuds,
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including any duplicates with LE in the
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name. Now, plug the charging case into a
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wall charger, not a computer or laptop,
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because proper power is important for
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this step. Place both earbuds into the
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case and keep the lid open. Press and
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hold the Bluetooth button on the back of
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the case for up to 30 seconds. You will
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see the status light start blinking
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blue, but keep holding the button. It
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will then blink white twice, slowly
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blink blue, and turn off. Once that
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happens, release the button. The status
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light should blink white times, glow
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amber, and then slowly blink blue. This
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confirms the earbuds have been restored
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and are ready to pair again. Now, let's
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move to the standard quiet comfort
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earbuds. Start with a reset because this
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can fix minor issues quickly. Place both
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earbuds in your ears. Touch and hold one
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earbud for about 15 seconds until you
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hear a tone. Then repeat the same step
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for the other earbud. After that, touch
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and hold one earbud for 1 second to
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power it back on. Then repeat for the
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second one. Once both are on, check if
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they are working normally. If the issue
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is still there, now let's do a factory
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reset. First, remove your earbuds from
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the Bose app. Open the app, go to
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settings, and select disconnect
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headphones. Then, confirm. Next, go to
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your phone's Bluetooth settings and
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remove all entries related to your
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earbuds, including duplicates with LE in
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the name. Now, make sure both earbuds
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are in your ears. Touch and hold the
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right earbud for about 7 seconds until
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you hear ready to pair, followed by a
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tone. Release when you hear the tone.
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This means the earbuds have been
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restored to their original settings and
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are ready to connect again. That's it
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for resetting and restoring your Bose
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earbuds. You've now covered the most
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common fixes for connection and
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performance issues. If this video helped
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you, give it a thumbs up and don't
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forget to subscribe for more simple and
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helpful tech fixes. If one of these
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steps worked for you or you still have a
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question, let me know in the comments
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below. Thanks for watching and I'll see
