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In this tutorial, I'm going to show you
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how you can troubleshoot your Shazam
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app. So, if you're experiencing problems
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with your app, maybe your app is not
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opening or it keeps on crashing, then
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let me show you how you can fix this
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problem and get your app running. If you
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find this video helpful, I'll kindly
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request that you support me by liking
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the video and also by subscribing to my
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channel. My name is Isaac and let's get
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into it. There are quite a number of
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steps you can take to be able to fix
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your app and get it up and running. The
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first thing you need to do is to go
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ahead and access the app information
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page. And there are two ways you can
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achieve this. First, you need to go to
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settings and then from settings, look
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for the option called apps. Now, for the
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sake of this tutorial, I'm using a Redmi
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smartphone. However, this process should
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be more or less the same on any other
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Android smartphone. From apps, look for
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this option called manage apps. On some
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smartphones, it might be written all
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apps or more apps. Go ahead and tap on
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it. And then this will list all the apps
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that you have on your smartphone.
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Proceed and look for your app. And as
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you can see, my app is here. So I'll go
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ahead and tap on it. And now I'm on the
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app information page. So if you're
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finding a challenge accessing this app
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information page, then let me show you a
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shortcut method because this is where we
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are going to do the troubleshooting. So
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if you go back to your app, just go
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ahead and long press on it. And then
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you'll see this option called app info.
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If you tap on it, you'll again get to
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the same page here. Now, what we want to
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do is to go ahead and clear the app
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information and more especially the
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cache data. If I tap on storage here,
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you can see we have a lot of cache data
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that are available on our smartphone.
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So, when you talk of cache files, we
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talking of small files that are normally
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stored on your app whenever you use it.
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Now, the problem is whenever these files
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accumulate, they might cause your app to
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malfunction. To restore your app, just
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go ahead and clear the cache by tapping
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on clear data and then choose this
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option called clear cache and then go
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ahead and tap on okay. And as you can
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see, the cash data has been cleared. At
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this point, restart your smartphone and
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then go ahead and open your app and then
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your app should be up and running
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without any issue. However, if this
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didn't solve your problem, then you
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might want to go ahead and clear all the
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data on your app. And this you can do it
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by tapping on clear all data here. And
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okay, now you'll have to go ahead and
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log in a fresh into your app and see if
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your app is now running smoothly. At
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this point, most of the problems or most
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of the errors should be fixed. However,
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if your problem still persist, then take
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the third and the last step to fix it.
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For this, you need to access the app
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through Google Play Store. if you are on
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Android or App Store if you are on
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iPhone. For this, I'll go ahead and look
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for the app through my Google Play Store
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because I'm on Android. And then tap on
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it and then search for your app. As you
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can see, mine is here. From this, go
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ahead and look for any option called
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update. Now, one of the reason why your
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app might be malfunctioning is because
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you're using an outdated version of your
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app and it might contain bugs that needs
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to be fixed. By updating it, you'll be
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able to fix these bugs and also any
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security issues associated with the
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older version of your app as well as
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you'll get the latest features that
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comes with this app. Once you're bet
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now, you'll be able to get the latest
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app. Go ahead and tap on it and then now
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your app should be up and running
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without any problem. So, by using any of
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these methods, you should be able to fix
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any problem associated with your app. If
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you have any other question, kindly let
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me know in the comment section.
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Otherwise, thanks for watching and let's
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meet in the next video.
